Amanda Work Group Norstar Work Place Instructions Manual

Chapter 6: Notifying Users53
(If the mailbox has not yet been created and saved, Amanda does not allow you to 
access the Notify screen for that mailbox. If this is a new mailbox, save it before 
pressing Alt+N.)
The first record in the Notification Records List is selected (whether enabled or dis-
abled). The cursor is positioned at the Enabled field (near the bottom of the screen) so 
that you can change this record.
3. To create a new record and a new template, you usually select a  record. If 
the...

54 Administering [email protected]
If a caller presses the # sign while listening to the mailbox’s greeting, 
Amanda asks for a telephone number and saves it in the %R token. To 
relay the number, the %R or P(R) token must appear in the Method field 
of the notification record.
PICKUPIndicates that the user has picked up (listened to) all the new messages. 
It usually turns off a message light.
DISKIndicates that Amanda is low on disk space. This type of notification 
template is available only for...

Chapter 6: Notifying Users55
3. Press Page Down until a  record is selected from the Notifi-
cation Records List.
4. Press Alt+T.
A list of templates appears.
5. Press Up Arrow and Down Arrow until you find the template you want 
to use, then press Enter.
The information from the template is copied to the Notify screen. The 
contents of the Enabled and Variable fields is not part of the template 
and not copied to the screen.
6. Press the spacebar to change the Enabled field from NO to YES.
7. If %V...

56 Administering [email protected]
(If the mailbox has not yet been created and saved, Amanda does not allow you to 
access the Notify screen for that mailbox. If this is a new mailbox, save it before 
pressing Alt+N.)
The first notification record in the Notification Records List is selected (whether 
enabled or disabled). The cursor is positioned at the Enabled field so that you can edit 
this record.
3. Press Page Down until you select the record (based on the template to be changed) 
from the...

Chapter 6: Notifying Users57
Testing a Notification Record
When testing a notification record, do not adjust the Date/Time option available from the 
Main screen.
Disabling a Notification Record
You can disable a notification record temporarily or permanently. For example, if a user 
takes a leave of absence or a vacation, you can disable all his notification records. Amanda 
keeps the original information so you can reactivate the record later.
Notification Record Fields
FieldDescription...

58 Administering [email protected]
To disable a notification record:
1. From the Users screen, type the number for the mailbox in the Mailbox field, then 
press Enter.
2. Press Alt+N.
The Notify screen appears. The first notification record in the Notification Records 
List is selected. 
3. Press Page Down until the record to be disabled is selected.
The cursor is positioned at the Enabled field at the bottom of the screen.
4. Press spacebar to change the Enabled field from YES to NO.
5. To save your...

Chapter 6: Notifying Users59
Changing the Notification Variable by Telephone
Users can change their notification variables (which are usually pager numbers) over the 
telephone using the following procedure.
To change the contents of the Variable field:
1. Dial Amanda’s extension and identify yourself.
2. Press   to change Options.
3. Press   to change the notification variable. (This is a silent option.)
4. Amanda says, “Enter the number of the notification record to change.”
5. Press  –  for...

60 Administering [email protected]
Using %U and %V instead of %E
When the Extension field contains more than the extension number, for example, 127H or 
a set of tokens starting with @, you cannot use %E in notification records to turn the 
message light on and off. 
If the mailbox is the same number as the extension, you can substitute %U.
If neither %E nor %U can be used, you can substitute %V and put the extension number, 
such as 127, in the Variable field for the notification record.
Using Voice...

Chapter 6: Notifying Users61
Here is an alternative:
Type: NORMAL
Method: 9W(4,T)%V,,W(3,P)-%U*%M*%N#-
Relaying Information to a Pager
While the mailbox’s greeting plays, the caller can press # to activate relay paging. The 
caller enters his telephone number. Amanda saves the number in %R, and sends it, instead 
of the number of messages, to the pager. A notification record can send the contents of %R 
to the user’s pager. This allows a caller to page a mailbox without having to dial, or even 
know, the...

62 Administering [email protected]
You can add the total number of messages by adding *%M:
Type: RELAY
Method: 9W(4,T)%V,,W(2,P)-%U*%R*%M#-
If the paging service can accept three asterisks, you could include the 
number of new messages by adding *%N:
Type: RELAY
Method: 9W(4,T)%V,,W(2,P)-%U*%R*%M*%N#-
Calling Home
The following example shows the Method field with the tokens that call a 
user at home to indicate the total number of messages and the number of new 
messages. You may need more pauses, longer...