Amanda Work Group Norstar Work Place Instructions Manual

Appendix B:
Glossary
Telephony terms, such as station side, CO, single-line, hunt group, pilot number, pickup group, 
coverage path, hookflash, call forward ring-no-answer, call forward busy, DTMF, and tone patterns.
RJ-XXRegistered Jacks. Telephone and data plugs that are registered with the 
Federal Communications Commission (FCC).
RJ-11Telephone jack (or plug) commonly used to connect telephones, mo-
dems, and fax machines. The red and green pair carry the conversation 
for one line. The black and...

104 Administering [email protected]
blind transfer (unsupervised 
transfer)The execution of an H token (to accomplish a hangup) after dialing an 
extension. This, in effect, releases the call to the extension and is usu-
ally done to make the telephone port available for the next call more 
quickly. (Also, see supervised call transfer.)
Do not use Call Screening with an unsupervised transfer. If you do, the 
caller is screened, but the user never hears that recording.
cadenceA repeating cycle of ON and...

Appendix B: Glossary105
dedicated notificationWhen the first port of Amanda is set aside for notification only. It is 
displayed as 1/N (as opposed to 1/A) on the Main Screen.
The extension connected to port 1 of Amanda must have outside ac-
cess so that pager notification can be successful. You must make sure 
that no incoming calls are routed to port 1 and instead port 2 is desig-
nated as the first answer port. This is useful in eliminating notify col-
lisions (glare condition). To achieve a dedicated...

106 Administering [email protected]
Done ChainAfter Amanda is finished processing a mailbox, she continues pro-
cessing the call by going to the mailbox specified in the Done Chain. 
If this field is blank, Amanda uses the Done Chain of the Company 
Greeting, or starting greeting mailbox (generally 990). Usually, the 
Done Chain of 990 is set to 991. Therefore, the default Done Chain is 
usually mailbox 991 (The Caller Instructions).
DTMFDual Tone Multi Frequency (Touch Tone) tones generated by most...

Appendix B: Glossary107
hard drive/hard diskA long-term storage device, typically referred to as the C drive, on 
which Amanda is installed. The Amanda Company recommends us-
ing IDE hard drives with a 12ms access time or faster to insure optimal 
processing of calls. Consider large capacity hard disks if a high vol-
ume of outgoing and incoming messages is expected. A 540 MB hard 
disk is estimated to provide 33 hours of messages.
hookflashA momentary on-hook condition which lasts anywhere from 0.25...

108 Administering [email protected]
LoginsThe total number of times the mailbox was accessed by a user by 
pressing the * key.
long pauseUsing , within a token string causes Amanda to pause for 2 seconds.
mailboxThe user options, messages, mailing lists, and other data identified by 
a mailbox.
menu barLists a program’s choices. It is found at the top of the screen of any 
Amanda screen or Windows application.
MFMulti-frequency. An inband address signaling method which uses ten 
decimal digits and five...

Appendix B: Glossary109
SMDRStation Message Desk Reporting. See call accounting.
status barArea at the bottom of the screen or window that describes actions cur-
rently being performed within the program.
stringA sequence of 0 or more characters. The length of a string is the num-
ber of characters in the sequence. A space counts as one character 
when it appears anywhere within the sequence. A string of length 0 is 
null or empty.
substringA portion of a string. For example, “EN” is a substring of “MEN”...

110 Administering [email protected]
transfer dial toneThe solid (continuous) tone which must be heard by Amanda after a 
hookflash is performed and before DTMF digits representing the ex-
tension to connect to are dialed. If one second of continuous dial tone 
is not detected by Amanda, a second hookflash is performed in order 
to get back to the caller. The absence of transfer dial tone is usually 
due to the fact that the telephone switching system does not have an 
available intercom path or DTMF...

Symbols
%R
 53
%V 57
/I
command-line options
 11
/P
command-line options
 12
/S
command-line options
 12
/T
command-line options
 12
Numerics
411
 31, 39, 44
990 2, 22, 93
sample greetings 23
991 3, 28, 94
sample greetings 29
997 36
Norstar 36
999
computer use of
 83
recording system announce-
ments
 79
telephone use of 79
A
accessing
Amanda
 11
Main screen 11
Users screen 33
activating
notification records
 57
scheduling records 70
alphanumeric
defined
 103
Amanda
calling
 21
Main screen 15
password 13,...

112 Administering [email protected]
Chains
Users screen
 34
Change On
scheduling field
 70
changing
busy hold music
 80
dates 18
field settings 35
mailboxes 42, 47
notification record templates 
55
notification records 55
pager telephone number for no-
tification
 59
report column order 75
report column widths 75
scheduling records 69
system date 83
system time 83
times 18
Variable field for notification 
59
channel
defined
 104, 108
character
defined
 104
class of service
defined
 103
c-like escape...