Amanda Work Group Norstar Work Place Instructions Manual
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Chapter 4: Recording the Greetings 23 Sample Greetings for mailbox 990 The following greetings show that Amanda can vary how she greets your callers depending on the time of day or the time of year. Greeting 1: Daily Greeting Thank you for calling Company Name. Play it from 8 A.M. to 5:30 P.M. Monday through Friday. Greeting 2: After-hours Greeting Thank you for calling Company Name. Our office is now closed. Play it from 5:30 P.M. to 8 A.M. Monday through Friday and from 8 A.M. Saturday through 8...
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24 Administering [email protected] The following figure of the Auto screen shows the settings for the first scheduling record. This record starts greeting 1. Save Esc/EXIT PgDn/NEXT PgUp/PREVAuto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00; RNA -> 0 DND -> ON CS -> OFF GRT -> 1 Enabled Change On:05/23/1997 At 08:00Restrict To: MTWTFS S YESAnd Every:0 month(s)1 day(s)YYYYYNN 0 hour(s)0 minute(s) Next Change:...
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Chapter 4: Recording the Greetings 25 The next figure of the Auto screen shows the settings for the third scheduling record. This record starts greeting 2. Save Esc/EXIT PgDn/NEXT PgUp/PREVAuto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00; RNA -> 0 DND -> ON CS -> OFF GRT -> 1 NEXT: 05/23/97 17:30; RNA -> 0 DND -> ON CS -> OFF GRT -> 2 Enabled Change On:05/23/1997 At 17:30Restrict To: MTWTFS S YESAnd...
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26 Administering [email protected] The following figure of the Auto screen shows the settings for the scheduling record that overrides the Friday evening use of greeting 2 (the office is closed) on May 23. Notice that this and the other records for the holiday are enacted only once, rather than on a regular basis. Setting all the And Every fields (months, days, hours, and minutes) to 0 insures that Amanda performs the scheduled change only once. Because of that, it is not necessary to restrict this...
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Chapter 4: Recording the Greetings 27 The next figure of the Auto screen shows the settings for the scheduling record that overrides the Monday morning use of greeting 1 on May 26. Save Esc/EXIT PgDn/NEXT PgUp/PREVAuto Mailbox: 990 Comment: GREETING Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00; RNA -> 0 DND -> ON CS -> OFF GRT -> 1 NEXT: 05/23/97 17:30; RNA -> 0 DND -> ON CS -> OFF GRT -> 2 NEXT: 05/23/97 17:31; RNA -> 0 DND -> ON CS ->...
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28 Administering [email protected] More Holiday Samples The following example shows how to change a greeting for a holiday that occurs annually on the same date, such as New Year’s Day. The time for this record is one minute after the starting time for the record that initiates the usual morning or business-hours greeting. This guarantees that Amanda changes to the holiday greeting after the open greeting record, in case Amanda executes the two records on the same day. To program a holiday that falls...
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Chapter 4: Recording the Greetings 29 To record the caller instructions: 1. Access Amanda as mailbox 991 or whatever mailbox is the equivalent of the Caller Instructions mailbox. 2. Press 2 to change the greeting. 3. Press 1 to select Greeting 1. 4. Press 2 to record the greeting. For example: “To reach the person you are calling, enter that person’s extension. For information about our company, products, and services, press 1. For customer support, press 2. For sales, press 3. For accounting, press...
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30 Administering [email protected] To create the scheduling records shown in this section (or your own), see “Creating Scheduling Records” on page 68. Sample Scheduling Records for Mailbox 991 This section shows how to schedule the sample greetings using or the Auto screen. The following figure of the Auto screen shows the settings for the first scheduling record. This record starts greeting 1. Save Esc/EXIT PgDn/NEXT PgUp/PREVAuto Mailbox: 991 Comment: INSTRUCTIONS Security Code: Extension:...
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Chapter 4: Recording the Greetings 31 The next figure of the Auto screen shows the settings for the second scheduling record. This record starts greeting 2. Save Esc/EXIT PgDn/NEXT PgUp/PREVAuto Mailbox: 991 Comment: INSTRUCTIONS Security Code: Extension: Directory Name 1: Directory Name 2: NEXT: 05/23/97 08:00; RNA -> 0 DND -> ON CS -> OFF GRT -> 1 NEXT: 05/23/97 17:30; RNA -> 0 DND -> ON CS -> OFF GRT -> 2 Enabled Change On:05/23/1997 At 17:30Restrict To: MTWTFS S YESAnd...
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32 Administering [email protected] To record the directory instructions: 1. Access Amanda as mailbox 411 or whatever mailbox is the equivalent of the Employee Directory mailbox. 2. Press 2 to change the greeting. 3. Press 1 to select Greeting 1. 4. Press 2 to record the greeting. You might want to include use a message similar to the default message. You might want to add that, while the caller is listening to the directory, pressing * causes Amanda to call the mailbox about which information is...