Amanda Work Group Norstar Work Place Instructions Manual

Chapter 4: Recording the Greetings 23
Sample Greetings for mailbox 990
The following greetings show that Amanda can vary how she greets your callers 
depending on the time of day or the time of year.
Greeting 1: Daily Greeting
Thank you for calling Company Name.
Play it from 8 
A.M. to 5:30 P.M. Monday through Friday.
Greeting 2: After-hours Greeting
Thank you for calling Company Name. Our office is now closed.
Play it from 5:30 
P.M. to 8 A.M. Monday through Friday and from 8 A.M. Saturday through 
8...

24 Administering [email protected]
The following figure of the Auto screen shows the settings for the first scheduling record. 
This record starts greeting 1.
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  990 Comment: GREETING Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1









Enabled Change On:05/23/1997  At 08:00Restrict To: MTWTFS S
YESAnd Every:0 month(s)1 day(s)YYYYYNN
0 hour(s)0 minute(s) Next Change:...

Chapter 4: Recording the Greetings 25
The next figure of the Auto screen shows the settings for the third scheduling record. This 
record starts greeting 2.
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  990 Comment: GREETING Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1
NEXT:  05/23/97 17:30;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 2








Enabled Change On:05/23/1997  At 17:30Restrict To: MTWTFS S
YESAnd...

26 Administering [email protected]
The following figure of the Auto screen shows the settings for the scheduling record that 
overrides the Friday evening use of greeting 2 (the office is closed) on May 23. Notice that 
this and the other records for the holiday are enacted only once, rather than on a regular 
basis. Setting all the And Every fields (months, days, hours, and minutes) to 0 insures that 
Amanda performs the scheduled change only once. Because of that, it is not necessary to 
restrict this...

Chapter 4: Recording the Greetings 27
The next figure of the Auto screen shows the settings for the scheduling record that 
overrides the Monday morning use of greeting 1 on May 26. 
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  990 Comment: GREETING Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1
NEXT:  05/23/97 17:30;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 2
NEXT:  05/23/97 17:31;   RNA -> 0   DND -> ON   CS ->...

28 Administering [email protected]
More Holiday Samples
The following example shows how to change a greeting for a holiday that occurs annually 
on the same date, such as New Year’s Day.
The time for this record is one minute after the starting time for the record that initiates the 
usual morning or business-hours greeting. This guarantees that Amanda changes to the 
holiday greeting after the open greeting record, in case Amanda executes the two records 
on the same day. To program a holiday that falls...

Chapter 4: Recording the Greetings 29
To record the caller instructions:
1. Access Amanda as mailbox 991 or whatever mailbox is the equivalent of the Caller 
Instructions mailbox.
2. Press 2 to change the greeting.
3. Press 1 to select Greeting 1.
4. Press 2 to record the greeting. 
For example:
“To reach the person you are calling, enter that person’s extension. For information 
about our company, products, and services, press 1. For customer support, press 2. 
For sales, press 3. For accounting, press...

30 Administering [email protected]
To create the scheduling records shown in this section (or your own), see “Creating 
Scheduling Records” on page 68.
Sample Scheduling Records for Mailbox 991
This section shows how to schedule the sample greetings using or the Auto screen.
The following figure of the Auto screen shows the settings for the first scheduling record. 
This record starts greeting 1.
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  991 Comment: INSTRUCTIONS Security Code:
Extension:...

Chapter 4: Recording the Greetings 31
The next figure of the Auto screen shows the settings for the second scheduling record. 
This record starts greeting 2.
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  991 Comment: INSTRUCTIONS Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1
NEXT:  05/23/97 17:30;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 2








Enabled Change On:05/23/1997  At 17:30Restrict To: MTWTFS S
YESAnd...

32 Administering [email protected]
To record the directory instructions:
1. Access Amanda as mailbox 411 or whatever mailbox is the equivalent of the 
Employee Directory mailbox. 
2. Press 2 to change the greeting.
3. Press 1 to select Greeting 1.
4. Press 2 to record the greeting. 
You might want to include use a message similar to the default message. You might 
want to add that, while the caller is listening to the directory, pressing * causes 
Amanda to call the mailbox about which information is...