Amanda Work Group Norstar Work Place Instructions Manual

Chapter 5:
Setting Up Mailboxes
Accessing the Users Screen
While Amanda is running, you can create, modify, and delete mailboxes using the Users 
screen.
To access the Users screen:
1. From the Main screen (which has Main in the upper right corner), press Alt+U.
The password dialog box appears.
2. Type in the password. (The default password is AMandA, with the first two and the 
last letter capitalized.)
The Users screen appears. The word Users is in the upper right corner of the screen. 
The Mailbox...

34 Administering [email protected]
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox: Comment:/Set Name: Security Code:
Extension:
Dir Name 1: Dir Name 2:
Basic Options Chains
Maximum Rings:0  (default is 4) Done:
Do Not Disturb:OFFLock:OFFRNA:
Screen Calls?OFFLock:OFFBusy:
Store Messages?YESMax:180 sec Delay:0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call?...

Chapter 5: Setting Up Mailboxes 35
To change a field:
1. Select the field. The selected field is highlighted, and a description about it appears in 
the status bar. When you first access the Users screen, the Mailbox field is selected. 
Do any of the following:
 To move from one area to the next, press Tab.
 To move from one field to the next, press Enter, Up Arrow, or Down Arrow.
 To return to the Mailbox field. press Home.
 For help (which appears near the bottom of the screen and provides more...

36 Administering [email protected]
Managing Mailboxes
Setting up the mailbox template effectively at the beginning can save you the most 
administration time down-the-road. Always create a new mailbox from the existing 
mailbox that matches the new mailbox most closely, even if that is not the mailbox 
template. Asking users about their personal preferences can be very effective. A sample 
questionnaire is included in this section for that purpose.
To avoid security problems, always return to the Main...

Chapter 5: Setting Up Mailboxes 37
Use the default mailbox template to create mailboxes that call extensions. For other 
mailboxes (such as those that have menus or are used in token programming), copy a 
different mailbox with no notification records or delete the notification records from the 
new mailboxes.
Asking the User for Preferences
Use the following User Questionnaire to determine what settings to give a new user. Based 
on the company decisions about calls, you might delete some questions from...

38 Administering [email protected]
Personal Mailboxes
A user usually has only one extension and, therefore, only one mailbox. That mailbox is a 
personal mailbox.
A personal mailbox stores:
 Messages that are left by callers or other users—until the user deletes those mes-
sages or until you, as the system administrator, delete the mailbox.
 The greetings that are played when the user does not answer his telephone.
 Scheduling information for greetings—if the user decides to schedule them.
...

Chapter 5: Setting Up Mailboxes 39
2. Do one of the following:
 If your Amanda system uses Rhetorex voice boards, type a comment in the Com-
ment text box. (Use up to 17 characters.)
For example, for an information mailbox, you might refer to the menu or data the 
mailbox provides.
 If your Amanda system is connected to a Norstar KSU, the Comment field is 
replaced with the Set Name field. You can type the set name (up to 7 characters) 
or use Autocreate to fill all the Set Name field automatically....

40 Administering [email protected]
To add a menu, create a greeting that explains the menu, and direct the 
user to different mailboxes based on the selection from the menu. For de-
tails, see “Menus 1: 2: 3: 4: 5: 6: 7: 8: 9: 0:” on page 47.
Creating a Mailbox for Someone Without a Telephone
A user who is offsite or, for some other reason, has no onsite telephone can still have a 
mailbox. Create a personal mailbox for that user. Then log on to the mailbox to turn on Do 
Not Disturb.
Creating Mailboxes...

Chapter 5: Setting Up Mailboxes 41
If you see the message, “Failed to update Set Names. Press Enter to 
continue,” Amanda was unsuccessful. Refer to trace.out for further 
information.
If you see the message, “One or more Set Names could not be updat-
ed. Press Enter to continue,” Amanda was partially successful. Some 
of the extensions dialed were identified successfully; others failed. 
Refer to trace.out for further information.
If you delete a mailbox and then run the Autocreate Process, the 
mailbox...

42 Administering [email protected]
The other Basic Options fields are not evaluated, so their values do not matter for an 
informational mailbox. 
 T
IPS:You can lock the Current Greeting setting after recording your informa-
tion (by changing the Max field to 0), so that it cannot be changed acci-
dentally.
In the Comment field, you might refer to the menu or data the mailbox 
provides.
If the informational mailbox provides information to the user after which 
only a hangup is appropriate, the Extension...