Amanda Work Group Norstar Work Place Instructions Manual

Chapter 1: Introducing Amanda3
The Done Chain field, one of the fields associated with mailbox 990, causes Amanda to 
route the call to mailbox 991, known as the Caller Instructions mailbox—unless the caller 
enters the DTMF (touch tone) digits for another mailbox, such as Ralph’s 123. The 
greeting Amanda plays for mailbox 991 is a menu of choices (for example, “For sales, 
press 1. For customer support, press 2….”). If the caller presses a number from the menu, 
Amanda routes the call to the mailbox...

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Processing Calls and Mailboxes
To learn the basics of Amanda’s call processing capabilities, you must understand the 
following concepts.
 How Amanda processes a call by going from one mailbox to another
 How Amanda processes an individual mailbox based on the contents of its fields
Processing a Call
Amanda waits for incoming calls directed to her by your telephone switching system. 
When a call comes to an Amanda telephone port, Amanda goes from one mailbox to...

Chapter 1: Introducing Amanda5
Call Processing Diagram
NOTE:If a Done Chain field is not defined, Amanda uses the Done Chain field of the 
Company Greeting mailbox as a default. While this default Done Chain can 
vary from port to port, it usually is the Done Chain field for mailbox 990 and 
is initially set to mailbox 991 (referred to as the Caller Instructions mailbox). 
Because of this feature, callers who make invalid choices return to the Caller 
Instruction mailbox and hear a menu of choices. This...

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Processing a Mailbox
Every time Amanda processes a mailbox during a supervised transfer, she follows the path 
shown in the following diagram. The settings for the fields associated with the mailbox, 
such as the Do Not Disturb, determine what actions Amanda does or does not take. 
While Amanda processes every mailbox the same way, the dotted rectangle around the left 
column of the diagram’s first page shows a typical call—starting with Amanda dialing a 
user’s...

Chapter 1: Introducing Amanda7
Mailbox Processing Diagram 

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Mailbox Processing Diagram (continued)
Mailbox Processing Diagram (continued) 

Chapter 1: Introducing Amanda9
Customer Service and Support
The Amanda Company provides customer service and support Monday through Friday 
from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b  S i t e :...

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Application Support
Application support covers extended programs that can be configured using Amanda’s 
powerful Token Programming Language. The Amanda Company can write custom 
applications for you. All Amanda solution providers, who are in good standing, receive 
application support. Please contact your Amanda sales representative for more 
information. 

Chapter 2:
Getting Started
Starting Amanda
To start Amanda:
1. Turn the computer on. 
Amanda displays:
Do you want to run SCANDISK[Y,N]?
SCANDISK is a DOS program that checks that your disk and file structures are 
intact.
2. Press Y for Yes or N for No. If you do not make a selection within 30 seconds, 
SCANDISK starts automatically.
3. Next Amanda displays:
Do you want to run [email protected][Y,N]?
Press Y for Yes. If you do not make a selection within 30 seconds, Amanda starts 
automatically. This...

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To change the command-line options, you can doing either of the following:
 Simply type the options after AMANDA as you start Amanda. (Your options are 
added to those already appearing on the RAMANDA line in the AMANDA.BAT 
file. If an option is used more than once, its last form is the one that goes into ef-
fect.)
 Alter the AMANDA.BAT file that runs Amanda. It is found in the root directory 
(C:) Use JOVE or another editor to change the line that starts with the...