Amanda Work Group Norstar Work Place Instructions Manual

Chapter 5: Setting Up Mailboxes 43
2. Change the desired fields.
3. Press Alt+S to save your changes.
4. Press Y when asked if you want to overwrite this mailbox.
5. Press Esc to return to the Main screen.
T
IP:You can tell whether a particular mailbox has already been created by 
looking at the Created field in the Statistics area at the bottom of the 
screen. Existing mailboxes have a date in this field. New mailboxes have 
the word NEVER.
Moving from One Mailbox to Another
You press Page Up to go to...

44 Administering [email protected]
 D means don’t ask anymore. Once D is selected, Amanda does not ask for verifi-
cation again until you exit the table. This is helpful when you have many mail-
boxes to delete.
 N means don’t delete this mailbox after all.
This deletion process can be performed while Amanda is answering calls.
C
AUTION:The deletion of a mailbox is irreversible. Please be very careful when 
selecting D (Don’t Ask Anymore).
Mailbox Field Reference
The following table defines the User...

Chapter 5: Setting Up Mailboxes 45
Maximum RingsThe number of rings Amanda allows when transferring a call to the extension before 
determining that there was a Ring No Answer. If it is 0, Amanda uses the system 
default (which is 4). This parameter only works when Amanda performs a super-
vised transfer.
Do Not Disturb
LockIf this field is OFF, Amanda evaluates the Extension field. If this field is ON, Aman-
da plays the current greeting for the mailbox. When the Lock field is ON, Amanda 
does not...

46 Administering [email protected]
GuestsThis field indicates the number of guest mailboxes that a user can create. When it is 
-1, this mailbox cannot access the Guest mailbox features of Amanda. When it is 
greater than 0, the user can create that number of additional Guest IDs. As he creates 
or deletes a Guest mailbox, this number is automatically decreased or increased by 
1.When the number is 0, the user has created all the Guest IDs that he is allowed. 
He must delete one before creating another....

Chapter 5: Setting Up Mailboxes 47
Name/Ext?The Name/Extension field controls whether users can record their name and exten-
sion. When set to NO, Amanda prevents the user from recording it. If set to YES, 
the user may record his name and extension. If there is no Name/Extension record-
ing, Amanda defaults to saying the mailbox number.
N
OTE:If one person records all the Name and Extension recordings for the system 
(so they have the same voice and so forth), set this field to YES to permit 
the...

48 Administering [email protected]
Conn SecsThe total amount of seconds callers accessed this mailbox.
User SecsThe total amount of seconds the user was logged on to this mailbox.
Statistics Start-
ed:The date and time since creation or the last reset of this mailbox’s statistics.
CallsThe total number of times the mailbox was processed.
TransfersShows the total number of times Amanda successfully transferred a call to the Us-
er’s extension.
LoginsShows the total number of times the User logged on to...

Chapter 6:
Notifying Users
Overview
Amanda uses notification records to notify users that they have messages. The records tell 
Amanda to:
 Turn message lights on and off 
 Page users using their pager numbers
 Call users at their homes, off-site locations, or other extensions
 Use an office paging system to locate users
Amanda can also perform a relay page, allowing the caller to reach the user without 
leaving a message. 
Selecting a Port for Notification
To select a port for notification, Amanda...

50 Administering [email protected]
With restricted notification, one port is used:
 Only for notification
AND that port
Can take incoming calls
With restricted notification, there can be some glare. However, all your ports can be used 
for calls. If you select restricted notification, you must indicate which port has the highest 
number.
N
OTE:When using roving or restricted notification, the ports should be in a lin-
ear hunt group (not a circular hunt group). In a linear hunt group, port 1 
always...

Chapter 6: Notifying Users51
The first notification record in the Notification Records List is selected (whether 
enabled or disabled). The cursor is positioned at the Enabled field in the Selected 
Record’s Fields so that you can edit this record.
The Notify Screen
SaveTemplates Esc/EXIT  PgDn/NEXT  PgUp/PREVNotify
Mailbox: Comment: Security Code:
Extension:
Directory Name 1: Directory Name 2:




Enabled M T W T F S S From To Notify After Continue Every Max Times
   NO YYYYYYY 00:00 23:59     0 min...

52 Administering [email protected]
Managing Notification Records and Templates
Notification records are created:
 When the mailbox is created (by copying the notification records that already exist 
in the mailbox on which the new mailbox is based)
 At the same time you create a new template
 By starting with an existing template
Each user can have up to four notification records.
Many users use exactly the same notification records with the exception that their 
extensions, home telephone numbers, or...