Amanda Telephone Switches Instructions Manual

							Chapter 9:
Programming Panasonic DBS 824
Getting Started
Connect the Amphenol cable from the KSU to the punch down block. Cross connect the 
system wire runs to the station wire runs or to modular RJ-11 connectors.
Use a single-line telephone adaptor (SLTA) to support up to four analog telephones. 
Requires one digital port per analog port.
You can program the Panasonic 834 from up to four telephones so long as the attendant 
display telephone. A telephone that is connected to extension port1 with an extension 
number of 100 is automatically an attendant telephone.By default, extension port 2 
(extension number 101) is the second attendant telephone, although this extension can be 
reprogrammed.
The information in this chapter is for Panasonic DBS 824 software versions CPC-S and 
CPC-M 1.0 and higher.
To start programming:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press ##.
4. Then you press an FF key.
The keys with the lights on them are FF1 through FF8.
Typically they are labeled Line 1 through Line 8.
5. After the FF key, you dial a series of digits, depending on the program and your 
needs.
6. Press the HOLD key to store your entry and move forward (to the next port number or 
program number).
To stop programming:
 Press the ON/OFF key. 
						

							74 Telephone Switching Systems for Amanda@SOHO
Using the Telephone
The following diagram shows you where the keys are on the Panasonic telephone.
The CONF key resets an entry to its default s
Key Programming Use
CONF Resets entry to its default settings.
FLASH Stores your entry and moves backward (decrements 
port number in the same address or decrements pro-
gram address number).
HOLD Stores your entry and moves forward (increments 
port number in the same address or increments pro-
gram address number).
VOL ^ Moves backward to the previous programming level.
* Stores your entry and moves backward (decrements 
program address number).
# Stores your entry and moves forward (increments 
program address number).
*
7PRS
4GHI
1
0OPER
8TUV
5JKL
2ABC
#
9WXY
6MNO
3DEF
FLASH
ON/OFF
HOLD
PROGMUTE
CONFAUTO VOL VOL
PanasonicDIGITAL
Line 1
Line 2 Line 3 Line 4 Line 5 Line 6
REDIAL DND/CF
EXT
MUTE
MSGE 
						

							Chapter 9: Programming Panasonic DBS 824 75
Programming the Hunt Group
The hunt group is terminal. In a terminal hunt group, the hunt begins with the pilot 
number, and moves sequentially through the extensions in the hunt group. If all the 
extensions are busy, the call camps onto the hunt group and waits for an extension to 
become idle.
To program the hunt group:
1. Start programming as explained in “Getting Started” on page 73.
2. Press the FF4 key.
3. Dial 3#.
4. Enter the number for this hunt group (1-4).
5. Dial #1#.
6. Enter the hunt group pilot number (any number in these ranges: 11-69 for CPC-S or 
101-699 CPC-M).
We suggest using 50 or 500. Write down the number you used here. You will need to 
use it again in the sections “To Use a Voice Mail Message Key” on page 80 and “To 
Use a Voice Mail Transfer Key” on page 81.
7. Dial #.
8. Press the FF4 key.
9. Enter the number for this hunt group (1-4).
10. Dial #2#.
11. Dial 0# for terminal hunting.
12. Press the FF4 key.
13. Dial 3#.
14. Enter the number for this hunt group (1-4).
15. Dial #5#.
16. Enter the extension number for the first Amanda port.
17. Dial #.
18. Press the HOLD key.
19. Repeat steps 16 through 18 for each Amanda port. 
						

							76 Telephone Switching Systems for Amanda@SOHO
Using Third-Party Voice Mail
You need to program this telephone switching system to use third-party voice mail. On the 
Panasonic 824 DBS, this is equivalent to setting the terminal type to 10.
To use third-party voice mail:
1. Press the FF3 key.
2. Dial #2#10#.
3. Press the HOLD key.
Programming Call Forwarding
The Call Forward—No Answer Timer determines how long an unanswered call rings 
before it is sent to a secondary destination.
To set call forward on no answer to 12 seconds:
1. Press the FF1 key.
2. Dial 3#17#2#.
3. Press the HOLD key.
Stopping the Busy Signal
The DBS 824 can be set to send either silence (default) or a busy tone to a voice mail port 
when the caller hangs up.
To make sure that the voice mail busy tone is set to silence (on hang-up):
1. Press the FF1 key.
2. Dial 2#1#20#0#.
3. Press the HOLD key.
Using Amanda as a Primary Auto Attendant
In addition to the program you have already done, to make Amanda a primary auto 
attendant, you need to program the DBS 824 to send incoming calls from trunk lines to 
Amanda when the DBS 824 system is in Day mode.
Do not do the procedures in “Using Amanda as a Backup Attendant” on page 77. 
						

							Chapter 9: Programming Panasonic DBS 824 77
NOTE:You may need to be aware what hunt group is associated automatically 
with extensions in CPC-S and CPC-M software. In the following proce-
dure, you use the extension that corresponds to the voice mail hunt group.
To program which extensions receive incoming calls during the day:
1. Press the FF4 key.
2. Dial 1#.
3. Dial the extension number (extensions range from 23 to 26 for CPC-S and from 31 to 
34 for CPC-M).
Use the extension that corresponds to the voice mail hunt group.
4. Dial #.
5. Dial the trunk number (which ranges from 1 to 6 for CPC-S and from 1 to 8 for 
CPC-M).
6. Dial #1#.
7. Press the HOLD key.
8. Repeat steps 1 through 7 for each trunk line.
To program when Day mode starts:
1. Press the FF1 key.
2. Dial 3#25#.
3. Type the time at which Day mode starts using the format HHMM (two digits for the 
hour and two digits for the minutes). Also use the 24-hour clock.
For example 8 a.m For example, 8:05 
A.M. is 0805 and 8:30 P.M. is 2030.
4. Press the HOLD key.
Using Amanda as a Backup Attendant
To use Amanda as a backup attendant, you must clear the second, third, and fourth 
attendant positions.
Do not do the procedures in “Using Amanda as a Primary Auto Attendant” on page 76.Hunt GroupCPC-S
ExtensionCPC-M
Extension
12331
22432
32533
42634 
						

							78 Telephone Switching Systems for Amanda@SOHO
To clear the second attendant:
1. Press the FF1 key.
2. Dial 2#1#22#.
3. Press the CONF key.
4. Press the HOLD key.
To clear the third attendant:
1. Press the FF1 key.
2. Dial 2#1#23#.
3. Press the CONF key.
4. Press the HOLD key.
To clear the fourth attendant:
1. Press the FF1 key.
2. Dial 2#1#24#.
3. Press the CONF key.
4. Press the HOLD key.
To program which extensions receive incoming calls during the night:
1. Press the FF4 key.
2. Dial 2#.
3. Dial the extension number (extensions range from 23 to 26 for CPC-S and from 31 to 
34 for CPC-M).
Use the extension that corresponds to the voice mail hunt group. See “Using Amanda 
as a Primary Auto Attendant” on page 76 for the table that shows the extensions and 
the hunt group numbers.
4. Dial #.
5. Dial the trunk number (which ranges from 1 to 6 for CPC-S and from 1 to 8 for 
CPC-M).
6. Dial #1#.
7. Press the HOLD key.
8. Repeat steps 1 through 7 for each trunk line to be answered. 
						

							Chapter 9: Programming Panasonic DBS 824 79
To program when Night mode starts:
1. Press the FF1 key.
2. Dial 3#1#.
3. Type the time at which Day mode starts using the format HHMM (two digits for the 
hour and two digits for the minutes). Also use the 24-hour clock.
For example 8 a.m For example, 8:05 
A.M. is 0805 and 8:30 P.M. is 2030.
4. Press the HOLD key.
Programming Each Telephone
To Use Answer Supervision
This feature allows the Panasonic 824 DBS to send an answer signal to third-party voice 
mail systems. This provides quicker response time between the Panasonic 824 DBS.
The following programming can be performed from an attendant telephone or any other 
telephone that has entered the programming access.
To program answer supervision for voice mail:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Dial #94.
4. Dial 1.
5. Press the HOLD key.
This assigns a 1 as an answer signal to speed up answer detection.
6. Press the ON/OFF key.
7. Repeat steps 1 through 8 on each user’s telephone.
To Use Call Forwarding
Each telephone extension needs to be programmed to use the call forwarding ID code for 
voice mail. Do the following procedure on every user’s telephone.
To call forward to voice mail:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press the AUTO key.
4. Dial *. 
						

							80 Telephone Switching Systems for Amanda@SOHO
5. Enter the extension number.
6. Enter the extension number again.
7. Press the HOLD key.
8. Press the ON/OFF key.
9. Repeat steps 1 through 8 on each user’s telephone.
To Use a Voice Mail Message Key
You should program a voice mail message key from every system (not single-line) 
telephone. The message key lights up when a message is waiting and when pressed will 
send “8xxx” (where xxx is the telephone’s extension number) to voice mail for a direct 
login.
To program the message key:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press an FF key that is non-CO and has a light.
4. Press the CONF key.
5. Press the AUTO key.
6. Dial the voice mail hunt pilot (probably 50 or 500) that you entered in “Programming 
the Hunt Group” on page 75.
7. Press the AUTO key.
8. Dial 909 or 99, depending on the software version of your telephone switching sys-
tem.
9. Press the HOLD key.
10. Press the PROG key.
11. Press the AUTO key.
12. Dial 909 or 99 (must match step 8).
13. Dial 8.
14. Dial the current telephone’s extension number.
15. Press the HOLD key.
16. Press the ON/OFF key.
17. Repeat steps 1 through 16 on each user’s telephone. 
						

							Chapter 9: Programming Panasonic DBS 824 81
To Use a Voice Mail Transfer Key
Programming a transfer key allows the users at that extension to forward a caller directly 
to voice mail without inband signalling. The extension call will go to the Company 
Greeting mailbox (usually 990).
To program a transfer key:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press an FF key that is non-CO and has a light.
4. Press the CONF key.
5. Press the AUTO key.
6. Press the AUTO key again.
7. Dial the voice mail hunt pilot (probably 50 or 500) that you entered in “Programming 
the Hunt Group” on page 75.
8. Press the HOLD key.
9. Press the ON/OFF key.
10. Repeat steps 1 through 9 on each user’s telephone.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\192.on.
This file contains the tokens “*4-%E”.
 The tokens that turn the message waiting light off are in 
c:\amanda\pbx.db\192.off.
This file contains the tokens “*5-%E”.
 The dial codes and integration strings used by the switch are in c:\aman-
da\pbx.db\192.pbx. 
						

							82 Telephone Switching Systems for Amanda@SOHO
This file contains the following lines:
####################################################
# Panasonic DBS 824                                #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret -          # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect H         # Dial code to connect the caller to the extension   :
tmo_dtwait 4         # Number of seconds to wait for dialtone detection   :
flashtm 75           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup            # Which DTMF tone to listen to for hangup detection  :
dl_prefix            # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference# What to dial to create/record a conference call         :
integration 10 ‘r’
integration 10 ‘8e’
integration 10 ‘8ee’
integration 10 ‘8eee’
integration 10 ‘rr’
integration 10 ‘rrr’