Amanda Telephone Switches Instructions Manual

							Chapter 11: Programming the Sprint Protegé CTX 103
The Call Handling menu reappears.
9. Select Category 4.
The Call Handling - Category 4 menu screen appears. 
10. If you want to allow answering machine emulation, set it to Y for Yes.
11. You can also set the sounds heard by a caller on No Ring Transfer, Transfer, and 
Recall as Music on Hold (MOH) or Ringback Tone. If there is no MOH on the sys-
tem, you may prefer that the caller hears ringback instead of silence when they are 
transferred by the auto attendant.
12. No other changes are necessary to this Category so press Escape and answer Y for 
Yes to save the changes. Also press Y for Yes to override the existing file.
13. Press Escape until you are back at the Database Programming menu. 
						

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Displaying the Name VMAIL on a Notification
To have telephones display VMAIL on a notification:
1. From the Database Programming menu, select Resource then press Enter. 
The Resource menu appears. 
2. Select User Names then press Enter.
The Resource - User Names screen appears.
3. Enter the name VMAIL 1 as the name for the extension of the first voice mail port, 
VMAIL 2 as the name of the extension for the second voice mail port and so on until 
all the voice mail ports are named.
The screen display telephones will now display the name when a message light is lit. 
4. No other changes are necessary to this Category so press Escape and answer Y for 
Yes to save the changes. Also press Y for Yes to override the existing file. 
						

							Chapter 11: Programming the Sprint Protegé CTX 105
Programming Buttons
To make voice mail easier to use, you should program the buttons on each telephone. You 
must first decide the physical location on each telephone of each button you wish to 
represent the following features. (See the diagrams below.)
You need the following buttons:
N
OTE:To program the buttons, it is best that the telephone that you are program-
ming is plugged in and live on the system. The SEND will NOT work if 
the KSU does not SEE the telephone plugged in. You can program one 
plugged in telephone to the desired pattern layout and later when the oth-
er telephones are installed you can use the COPY FEATURE KEYS fea-
ture in the SYSTEM APPLICATION section. But FIRST you will have 
to RECEIVE (F3) the buttons of the newly plugged in telephones to con-
vince the KSU that they are there. Then you can use the COPY feature. 
And finally you can SEND (F4) the copied feature keys section.
ButtonDescriptionFeature Code
MSGMessage light and access to automatic recording of 
conversation when pressed while on a conversationF64
DNDDo Not Disturb to send a call immediately to voice 
mail without waiting for the forwarding timerF4
VML XFRDuring a conversation, to transfer directly to a mail-
box (by pressing HOLD key, VML XFR key, dial-
ing the mailbox number, and pressing the XFR/
CONF button).
When not on a conversation, to access voice mail. 
With auto log on, this requires only your password.430
NIGHTOn extension 201, to change ringing easily.F63
MUTEOn versions of the CTX software prior to s3f30, you 
need a MUTE button if you use the answering ma-
chine emulation feature. See the answering machine 
emulation settings in “Setting Up Special Features” 
on page 101. The older software left the mute fea-
ture ON when a call went to voice mail. Without a 
button programmed for MUTE, you cannot see that 
the light is lit and do not realize that the telephone is 
muted. F76 
						

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To program the buttons:
1. From the Database Programming menu, select Feature Key then press Enter. 
						

							Chapter 11: Programming the Sprint Protegé CTX 107
The Feature Key menu appears. 
2. Select Ext Feature Key Programming then press Enter. 
3. Enter the extension directory number of the telephone to be programmed. (For exam-
ple, 201).
The screen indicates the type of telephone it sees as the Current Type.
4. Press Enter.
5. If the system saw the wrong telephone, exit this section of programming, unplug and 
replug the telephone and try again.
6. You now see a display of the individual buttons as shown in the following figures, 
depending on the type of telephone. 
						

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							Chapter 11: Programming the Sprint Protegé CTX 109
You can program the buttons as you see fit as to their physical location on the tele-
phone.
7. Select the button to be the DND button then press Enter.
The Function menu appears.
8. Select Feature Key then press Enter.
9. Select FTR Access Key then press Enter. 
						

							110 Telephone Switching Systems for Amanda@SOHO
The code line appears at the bottom of the screen.
10. The F needed for the code is already entered for you. Add the numeric part (the num-
ber 4) then press Enter.
11. Select the button to be the MSG button then press Enter.
12. For the Function, select Feature Key then press Enter.
13. Select FTR Access Key then press Enter.
The code line appears at the bottom of the screen. 
14. The F needed for the code is already entered for you. Add the numeric part (the num-
ber 64) then press Enter.
15. Select the button to be the VML XFR button then press Enter.
16. For the Function, select Feature Key.
The code line appears at the bottom of the screen. 
17. Select DIR No. then press Enter. (This is a hunt group pilot number.)
18. Type 430 then press Enter.
19. Select the button to be the Night button then press Enter.
20. For the Function, select Feature Key.
21. Select FTR Access Key then press Enter.
22. The F needed for the code is already entered for you. Add the numeric part (the num-
ber 63) then press Enter.
23. Select the button to be the MUTE button (if needed) then press Enter.
24. For the Function, select Feature Key.
25. Select FTR Access Key then press Enter.
26. The F needed for the code is already entered for you. Add the numeric part (the num-
ber 76) then press Enter.
27. When done with that telephone, press Escape.
28. You can enter another extension number to program or press Escape to exit and save 
your changes. Program the buttons for any other plugged in telephones.
29. When done, press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to 
save your changes. Also press Y for Yes to override the existing file. 
						

							Chapter 11: Programming the Sprint Protegé CTX 111
30. You must now send the programmed information to the KSU for it to work.
31. Press F4 to send.
32. Select ALL then press Enter.
The Send of ALL will take approximately 5 minutes.
N
OTE:At this point telephones with mailboxes already set up could manually 
forward their telephones back to the integrated hunt group 430 and it 
would work. It is preferable to set up automatic forwarding.
Setting Up Call Forwarding
To set up automatic call forwarding to voice mail:
1. From the Database Programming menu, select Extension Applications then press 
Enter.
The Extension Application menu appears. 
2. Select Preset Call Forward then press Enter.
The Preset Call Forward menu appears. 
3. Select System Call Forward Path then press Enter. 
						

							112 Telephone Switching Systems for Amanda@SOHO
The Extension Application - System Preset Forward Path screen appears. 
4. Select the Path No. 1 row.
5. Press Enter in the Path Name column.
6. Type VMAIL as the path name then press Enter.
7. Press the right arrow until you reach the Point 1 column then press Enter.
8. Type 430 then press Enter. (This is the integrated VM hunt group pilot number.)
9. Press Escape to exit. Press Y for Yes to confirm. Press Y for Yes to save your 
changes. Also press Y for Yes to override the existing file.
10. From the Preset Call Forward menu, select System Call Forward Timer then press 
Enter.