Amanda Telephone Switches Instructions Manual

							Chapter 13: Programming the Vodavi DHS 133
Forwarding Telephones on No Answer
The following procedure should be performed on each user’s telephone.
To forward to voice mail on no answer:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #3.
The display shows:
3. Press the MSG button. (MSG is beneath the CO4 button, above and to the right of the 
keypad.
The display shows:
4. Press the third softkey.
The display shows:
5. Press the Feature button (on the telephone).
The display shows:
6. Enter 64 using the keypad.
The display shows:
7. Press the Save softkey.
The display shows:
8. Press the HOLD button.PRESS FTR BTN
SELECT FUNCTION
CO LN         STA        FEAT
FTR CODE:  _
bksp           save              chg
FTR CODE:  F_
bksp           save              chg
FTR CODE:  F64
bksp           save              chg
PRESS FTR BTN 
						

							134 Telephone Switching Systems for Amanda@SOHO
Speed-dialing
The flex buttons (STA 10 to STA 21) can be programmed to speed-dial commonly called 
telephone numbers. First you must store the number to be speed-dialed in a bin, a storage 
location in the software database. Then you assign a flex button to the bin’s number.
To store the speed dial number in a bin:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #1.
The display shows:
3. Dial the bin number, for example, 00. The bin numbers 00 to 19 are used for personal 
speed dial numbers.
The display shows:
4. Press the Show softkey.
The display shows:
5. Press the Change softkey.
6. Enter the telephone number to be dialed when this bin number is selected, for exam-
ple 97394023. (You can enter up to 16 digits.)
The display shows:
7. Press the Save softkey.
The display shows:
8. Repeat steps 1 through 6 to associate other telephone numbers with bin numbers or 
press the Clear button to exit.SPEED NO: _
bksp           show           chg
SPEED NO:                   00
bksp           show           chg
EMPTY
                                     chg
97394023
bksp           save           chg
SPEED NO: _
bksp           show           chg 
						

							Chapter 13: Programming the Vodavi DHS 135
To program a flex button to speed-dial a telephone number:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #3.
3. Press the flex button to be assigned (for example, STA 21).
The display shows:
4. Press the Change softkey.
The display shows:
5. Press the FEAT softkey.
The display shows:
6. Press the Change softkey.
7. Press the Feature button (on the telephone).
8. Dial 1 (for speed dialing).
9. Dial the bin number where the number to be speed-dialed is stored.
To program a system-wide speed-dialing:
It is best to program system-wide speed-dialing from the operator’s extension (station 10).
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial#0.
The display shows:
3. Enter the password (usually 0000)
4. Press the Save softkey.STATION                         21
                                     chg
SELECT FUNCTION
CO LN            STA         FEAT
FTR   CODE:__
bksp           save           chg
CHK PSWD:_
bksp           save           chg 
						

							136 Telephone Switching Systems for Amanda@SOHO
5. Press the Next softkey until the display shows:
6. Press the Show softkey.
Press the Next softkey until the display shows:
7. Press the Show softkey.
The display shows:
8. Enter a number between 20 and 99, for example, 20.
The display shows:
9. Press the Show softkey.
The display shows:
10. Press the Change softkey.
11. Enter the number to be speed-dialed, for example, 918008009822. (You can enter up 
to 16 digits.)
The display shows:
12. Press the Save softkey.
The display shows:
13. Follow the steps in the earlier procedure titled “To program a flex button to speed-dial 
a telephone number.”4. RESOURCES
back           next           show
SYSTEM SPEED NO
back           next           show
SPEED NO: _
bksp           show           chg
SPEED NO:                   20
bksp           show           chg
EMPTY
back           next           chg
918008009822
bksp           save           chg
918008009822
back           next           chg 
						

							Chapter 13: Programming the Vodavi DHS 137
Using Amanda as a Backup Attendant
If you want to use Amanda as a backup attendant during the day, you need to set up an 
alternate answering position. Calls that go unanswered at the attendant assigned telephone 
ring at the Alternate Position following expiration of a timer. You set the timer to 30, 60, 
90, 120, 150 or 180 seconds. It defaults to 30.
To set up the alternate answering position:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
The display shows:
2. Press the Next softkey.
The display shows:
3. Press the No softkey.
The display shows:
4. Enter Amanda’s voice mail group number, for example, 82.
The display shows:
5. Press the Save softkey.
To set the time (after which the alternate position is called):
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #*. 
The display shows:
3. Type the password (usually 000000).CALL FORWARD
idle           busy           next
CALL FORWARD
d i re c t                  n o                f o l l o w
NO ANS FWD TO: _
bksp                  save              chg
NO ANS FWD TO: 82
bksp                  save              chg
DB PSWD:
bksp          show        chg 
						

							138 Telephone Switching Systems for Amanda@SOHO
4. Press the Show softkey.
The display shows:
5. Press the Next softkey.
The display shows:
6. Press the Next softkey until the display shows:
7. Press the Show softkey.
The display shows:
8. Press the Next softkey until the display shows:
Transferring Calls
To transfer an outside caller:
1. Press the Hold button.
2. Dial the extension number (or press a flex button that has been programmed to speed-
dial the extension number).
3. Press the Transfer button.
4. Hang up.
To transfer a coworker into voice mail:
1. Press the Hold button.
2. Dial an Amanda voice port.
3. Press the Transfer button.
4. Hang up.SYSTEM TYPE: PBX
back          next        show
1. STATION
back          next        show
3. CALL HANDLING
back          next        show
PRIVACY  RLS: N
back          next        chg
RING ALT POS: 30
back          next        chg 
						

							Chapter 13: Programming the Vodavi DHS 139
Switching between Day and Night Service
To switch from day to night service or vice versa:
1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the 
keypad.)
2. Dial #0.
The display shows:
3. Enter the password (usually 0000)
4. Press the Save softkey.
The display shows:
5. Press the Service (svc) softkey.
The display shows (for example):
6. Press the Change softkey to change from DAY to NITE or NITE to DAY.
7. Press the Clear button (on the telephone).
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial 
code, and integration information. When you select a telephone switching system, 
Amanda knows which files to use for your switch. The files contain:
 The tokens that turn the message waiting light on are in c:\amanda\pbx.db\260.on.
This file contains the tokens “#96-%E”.
 The tokens that turn the message waiting light off are in 
c:\amanda\pbx.db\260.off.
This file contains the tokens “#*96-%E”.
 The dial codes and integration strings used by the switch are in 
c:\amanda\pbx.db\260.pbx.
This file contains the following lines:CHK  PSWD:_
bksp           save           chg
SELECT FUNCTION
svc           time           spd
SERVICE : DAY
back           next           chg 
						

							140 Telephone Switching Systems for Amanda@SOHO
Vodavi Starplus DHS
####################################################
# Vodavi Starplus DHS                #
####################################################
dl_dtwait F-         # Dial code to put a caller on transfer hold         :
dl_ndtret -          # Dial code to use when there is no transfer dialtone:
dl_rnaret F-         # Dial code to return to caller after Ring No Answer :
dl_bsyret F-         # Dial code to return to caller when there is a Busy :
dl_hupret F-         # Dial code to use after a call screening reject     :
dl_connect *H        # Dial code to connect the caller to the extension   :
tmo_dtwait 4         # Number of seconds to wait for dialtone detection   :
flashtm 55           # Number of 1/100 seconds to use for Flash time      :
dt_answer            # Which DTMF tone to listen to for answer detection  :
dt_hangup ‘7877’     # Which DTMF tone to listen to for hangup detection  :
dl_prefix            # What to dial BEFORE dialing the User ID extension  :
dl_suffix H          # What to dial AFTER dialing the User ID extension   :
dl_init              # What to dial when the system first starts up       :
dl_stop              # What to dial when the system performs a shutdown   :
dl_pickup            # What to dial when a port goes off-hook             :
dl_conference        # What to dial to create/record a conference call    :
integration 10 ‘7rrr’
integration 10 ‘7rr’
integration 10 ‘8rrr’
integration 10 ‘8rr’
integration 10 ‘6eee’
integration 10 ‘6ee’
integration 10 ‘*eee’
integration 10 ‘*ee’ 
						

							Chapter 14:
Programming the WIN 36D
Getting Started
This chapter covers the WIN 36D and 36DX. 
To connect Amanda@SOHO to a WIN 36D, you need:
 One DTMF card (PW-13084B 24D DTMF MLS)
 One of the following:
 One ULC-D card and two 2STL cards (for four analog ports)
 One 8STL card (for eight analog ports)
Run RJ-45 four-pair wire from the 8STL to cross connect. Connect two-pair wire (inside/
outside pair) to each RJ-11 plug.
All programming of the telephone switching system must be done from station 10.
To start programming:
1. Press the FEAT key.
2. Press 01#.
3. Press the FEAT key.
4. Press the FEAT key again.
The display reads:
PROGRAM NO. ?_
To stop programming:
1. Press the CO8 key.
The display reads:
QUIT
2. Press the HF key.
The current date and time appear on the display. 
						

							142 Telephone Switching Systems for Amanda@SOHO
The following diagram shows the WIN telephone:
Programming the Hunt Group
The hunt group should be a Master 1 hunt group. A Master 1 hunt group hunts in a straight 
line through the hunt group if the call is transferred to the pilot of the hunt group. 
However, if a call is transferred to one of the stations within the hunt group, the call stays 
with that station. This is the recommended hunt group type for voice mail. The pilot is an 
actual extension.
To program the hunt group:
1. Press FEAT + 01# + FEAT + FEAT (to start programming).
The display reads:
PROGRAM NO. ?_
2. Dial 308.
The display reads:
308:HUNT MODE
3. Press the HOLD key.
The display reads:
G1:MODE=1
CO1
CO2
CO3
CO4
CO5
CO6
CO7
CO8
12ABC3DEF
4GHI5JKL6MNO
7PRS8TUV9WXY
*0OPER#
MIC
   C.
WAIT
HF
ICM
FEAT
FLA
TRFSPD
LNR HOLD
SPKR
 VOL
ABCDE F