Amanda Telephone Switches Instructions Manual
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Index 163 E emergency numbers AT&T Partner II creating list 23 AT&T Partner Plus creating list 9 ending Panasonic KXTD 1232 programming 66 entering Iwatsu programming 43 Panasonic DBS 824 programming 73 Panasonic KXTD 1232 programming 66 Samsung programming 83 Sprint programming 94 exiting Iwatsu programming 43 Panasonic KXTD 1232 programming 66 extensions Panasonic KXTD 1232 initializing 68 jacks, assigned to 69 specific telephone assigned to 69 Samsung DTMF data forwarded 90 F F01 AT&T Partner II 26 AT&T Partner Plus 12 F14 AT&T Partner II 25 AT&T Partner Plus 11 F15 AT&T Partner 11 AT&T Partner II 25 feature buttons AT&T Partner Do Not Disturb 12 AT&T Partner II Do Not Disturb 26 F01 26 F14 25 F15 25 VMS Cover feature 25 Voice Mailbox Transfer 25 AT&T Partner Plus F01 12 F14 11 F15 11 VMS Cover feature 11 Voice Mailbox Transfer 11 Comdial Direct Login 39 Panasonic KX-T7230 65 Panasonic KX-T7235 65 Samsung message call 91 Sprint copy features to all extensions 105 mute button 105 night ringing 105 programming 106 transfer caller to voice mail 105 Toshiba DK-16 and DK-16e 120 feature keys Sprint 15 DCL Set 107 20 DCL Exec Set 108 Business Set 108 Business W/LCD Set 109 Executive Set 109 message light 105 features Iwatsu programming 44 flex buttons, Vodavi DHS 135 forwarding NEC Electra II 60, 62 NEC Electra, Level I 53 all calls 52 busy calls 52 no answer 52 Panasonic DBS 824 76, 79 WIN 36D and 36DX 147 forwarding on no answer Vodavi DHS 133 G Group Call Distribution AT&T Partner II 22 AT&T Partner Plus 8 H headsets Samsung headset answer tone 90, 91 hold Comdial timed hold recall 37 hunt groups AT&T Partner II 22 assigning extensions 19 assigning outside lines 22 Hunt Delay procedure 21 Hunt Group Extensions procedure 19
164 Telephone Switching Systems for Amanda@SOHO Hunt Schedule procedure 21 Night Service 21 AT&T Partner Plus 8 assigning extensions 5 assigning outside lines 8 Hunt Delay procedure 7 Hunt Group Extensions procedure 5 Hunt Schedule procedure 7 Night Service 7 Comdial assigning voice mail ports 34 circular 34 identifying ring for each extension 34 programming 34 Iwatsu Amanda ports 46 pilot 46 NEC Electra II 60 NEC Electra, Level I 51 Panasonic DBS 824 75 Panasonic KXTD 1232 programming 66 Sprint assigning voice mail ports 97 programming 97, 116 timing out 117 WIN 36D and 36DX 142 hybrid operation Comdial 36 I ICM See intercom immediate call handling AT&T Partner II 21 AT&T Partner Plus 7 Comdial 32 inband signalling WIN 36D and 36DX 150 initializing Iwatsu requirements 43 integration strings 15, 27, 39, 47, 54, 62, 70, 81, 91, 117, 122, 139, 155 intercom prefix Vodavi DHS 132 intercoms Comdial programming hunt groups 35 Iwatsu direct intercom call 46 intercom call to station to voice mail interface 46 station transfer of intercom call 46 Sprint programming 115 interior ring patterns NEC Electra II 61 interval between rings Comdial 34 Iwatsu 43 Iwatsu Adix integration files 47 notification files 47 J jacks Comdial 29 Panasonic KXTD 1232 display which extensions are assigned 69 initializing 68 voice mail 67 K keys AT&T Partner II Do Not Disturb 26 VMS Cover feature 25 Voice Mailbox Transfer 25 AT&T Partner Plus 13 Do Not Disturb 12 VMS Cover feature 11 Voice Mailbox Transfer 11 Comdial Direct Login 39 Iwatsu 43 assign message key 46 settings and letters 45 Panasonic KX-T7230 65 Panasonic KX-T7235 65 Panasonic KXTD 1232 programming 65 Samsung 84 message call 91 programming 85, 86 Sprint 105 15 DCL Set 107 20 DCL Exec Set 106, 108 Business Set 106, 108 Business W/LCD Set 109 copy features to all extensions 105 Executive Set 109 message light 105 mute button 105 night ringing 105 programming 106 programming keys 95 transfer caller to voice mail 105 Toshiba DK-16 and DK-16e 120 KSUs, list of 1 KX-T7230 Panasonic KXTD 1232 telephone 65
Index 165 KX-T7235 Panasonic KXTD 1232 telephone 65 KXTD 1232 Panasonic switch 65, 66 L letters Iwatsu coding 45 lights Comdial message waiting 36 programming message waiting lights 37 Toshiba 121 line Comdial single-line telephone 36 Line Access Restriction procedure AT&T Partner II 23 AT&T Partner Plus 9 Line Coverage Extension procedure AT&T Partner II 23 AT&T Partner Plus 9 line groups Comdial programming 36 Line Ringing AT&T Partner 9 AT&T Partner II 23 login Comdial to voice mail by user 39 Iwatsu assign message key 46 login to voice mail by user 46 loop Iwatsu port loop open duration 46 M mailboxes Iwatsu access 46 master hunt number NEC Electra II 60 memory blocks NEC Electra II 1-1 61 1-18 61 1-2 61 4-10 59 4-14 60 4-15 60 7-1 59 NEC Electra, Level I 1-67 51 4-06 51 4-15 53 4-16 53 message keys Panasonic DBS 824 80 message waiting Iwatsu clear message light code 46 send message light on code 46 Sprint button 105 telephones display VMAIL 104 message waiting lights 52 Comdial programming 37 setting 36 Iwatsu clear message light code 46 send message light on code 46 Panasonic DBS 824 80 Sprint 104 Toshiba programming 121 messages NEC Electra II message waiting lights 61 NEC Electra, Level I recording 52 Samsung message call 89, 91 MIT tones WIN 36D and 36DX 146 MOH See music on hold monitoring Iwatsu direct record 46 music on hold AT&T Partner II Music On Hold procedure 25 AT&T Partner Plus Music On Hold procedure 11 Iwatsu setting 45 Sprint tone 103 MWI NEC Electra II 61 NEC Electra, Level I 52 N NEC Electra II call forwarding 60, 62 forwarding 60 hunt groups 60 integration files 62
166 Telephone Switching Systems for Amanda@SOHO interior ring patterns 61 master hunt group 60 memory block 1-1 61 memory block 1-18 61 memory block 1-2 61 memory block 4-10 59 memory block 4-14 60 memory block 4-15 60 memory block 7-1 59 MWI 61 notification files 62 programming 57 quick transfers 61 telephones 58 voice mail access 59 NEC Electra, Level I call forwarding 53 connecting to Amanda 49 day mode 52 disconnect signal 52 hunt groups 51 integration files 54 memory block 1-67 51 memory block 4-06 51 memory block 4-15 53 memory block 4-16 53 message waiting lights 52 MWI 52 night mode 52 notification files 54 programming 49 recording messages 52 system mode programming 51 telephones 50 next Vodavi DHS 132 night Sprint ringing 105 night calls WIN 36D and 36DX 148, 149 night mode AT&T Partner II Night Service button 22, 23 Night Service for incoming calls 24 Night Service for outgoing calls 23 Night Service Group Extensions procedure 23 removing Night Service 24 state of Night Service after power failure 24 AT&T Partner Plus Night Service button 8, 9 Night Service for incoming calls 10 Night Service for outgoing calls 9 Night Service Group Extensions procedure 9 removing Night Service 10 state of Night Service after power failure 10 NEC Electra, Level I 52 Panasonic KXTD 1232 programming 69 Sprint programming 115 night ringing Comdial 33 night service, Vodavi DHS 139 nite service Vodavi DHS 139 no answer AT&T Partner II 20 AT&T Partner Plus 6 Iwatsu 47 NEC Electra, Level I forwarding no answer 52 no answer call forwarding 53 Panasonic KXT 1232 setting ring count 69 Panasonic KXTD 1232 call forwarding 70 Samsung 88, 91 WIN 36D and 36DX 149 WIN36D and 36DX during the day 149 No Restriction AT&T Partner II line access restriction 23 AT&T Partner Plus line access restriction 9 notifying Comdial about new message 36 Sprint telephones display VMAIL 104 O off 15 off file AT&T Partner II 27 AT&T Partner Plus 15, 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 92 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 WIN 36D 155 on 15 on file AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47
Index 167 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 92 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 WIN 36D 155 operator Iwatsu 46 Panasonic KXTD 1232 set jacks for primary and backup 68 outgoing calls Comdial line groups 35 outside Comdial pagers 35 telephone numbers 35 Sprint line rings on specified telephones 115 overflow Samsung calls 89, 91 Sprint timer and destination 117 overlay AT&T Partner Plus 13 Panasonic KX-T7230 65 Panasonic KX-T7235 65 Toshiba DK-16 and DK-16e 120 P Panasonic DBS 824 73 call forwarding 79 hunt groups 75 integration files 81 message keys 80 notification files 81 programming 73 stopping the busy signal 76 third-party voice mail 76 transfer keys 81 using Amanda as a backup attendant 77 Panasonic KXTD 1232 65 integration files 70 notification files 70 PanasonicDBS 824 call forwarding 76 telephone diagram 74 using Amanda as a primary auto attendant 76 password AT&T Partner II telephone access 23 AT&T Partner Plus telephone access 9 Samsung default for programming 83 Sprint for programming 95 patterns NEC Electra II ring patterns 61 pauses Iwatsu port in-packet pause time 45 pbx AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 91 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 notification files 139 WIN 36D 155 notification files 155 PBXs, list of 1 piloting Iwatsu hunt group 46 ports Comdial station 31 Iwatsu attendant 45 DTMF speed 45 hunt groups 46 port disconnect signal type 46 port in-packet pause time 45 port loop open duration 46 port pre-disconnect signal 45 settings 45 Samsung attendant 84 creating attendant 85 single-line vs. voice mail 84 Sprint creating voice mail 96 Toshiba programming voice mail ports 121 power failure AT&T Partner II Night Service button 24
168 Telephone Switching Systems for Amanda@SOHO AT&T Partner Plus Night Service button 10 preference Comdial ringing line 37 programming ringing line 37 prefixes Vodavi DHS 130 primary attendant Comdial 32 Panasonic KXTD 1232 set jack for 68 primary auto attendants Panasonic DBS 824 76 primary automated attendant AT&T Partner II 17 AT&T Partner Plus 3 primary automated attendants WIN 36D and 36DX 151 prime line Comdial 36 programming 36 private lines Comdial 38, 39 program 109 WIN 36D and 36DX 150 program 206 WIN 36D and 36DX 146 program 303 WIN 36D and 36DX 147 program 304 WIN 36D and 36DX 148 program 305 WIN 36D and 36DX 149 program 306 WIN 36D and 36DX 149 program 307 WIN 36D and 36DX 143 program 308 WIN 36D and 36DX 142 program 309 WIN 36D and 36DX 144 program 406 WIN 36D and 36DX 144 program 408 WIN 36D and 36DX 145 program 414 WIN 36D and 36DX 146 program 505 WIN 36D and 36DX 152, 154 program 506 WIN 36D and 36DX 152, 154 program 507 WIN 36D and 36DX 152, 153 programming 39 AT&T Partner II 17 AT&T Partner Plus 3 Comdial call forwarding 35 call transfer recall 38 delay ring for private line 39 Direct Login Button 39 hunt groups 34 intercom hunt groups 35 line groups 36 message waiting 37 prime line intercom 36 ringing line preference 37 timed hold recall 37 Iwatsu classes and features 44 entering and exiting 43 NEC Electra II 57 NEC Electra, Level I 49 Panasonic DBS 824 73 entering 73 Panasonic KXDT 1232 Amanda as primary and backup attendant 69 Panasonic KXTD 1232 66 beginning 66 Call Forwarding 68 call forwarding 70 Call Hunting 66 Day Mode 69 ending 66 entering 66 exiting 66 Extension Group Assignment 67 extension groups 67 extensions 68 Function Line 65 hunt groups 66 Mailbox ID Code 68 Message Line 65 Night Mode 69 No Answer Time 69 primary and backup attendants 69 ring no answer count 69 set manager’s jack for 68 PanasonicDBS 824 73 Samsung beginning 83 entering 83 keys 85, 86 passcode 83 Sprint beginning 94 CO line ringing 115 copy features to all extensions 105 day mode 115 Do Not Disturb 115 entering 94
Index 169 features 101 hunt groups 97, 116 intercom (ICM) 115 keys 95 night mode 115 password 95 ring no answer 115 transferred calls 115 Toshiba Program 03 120 Program 10-2 121 Program 31 121 single-line station cards 120 voice mail ports 121 Vodavi DHS 127 WIN 36D and 36DX 141 programming, Vodavi DHS, flex buttons 135 Protegé See Sprint Q quick transfers NEC Electra II 61 R reaching Comdial outside lines 35 recall Comdial call transfer 38 timed hold 37 Iwatsu camp-on recall 46 trunk recall 46 Samsung 88 call transfer 91 Sprint music on hold 103 ring back tone 103 recording Iwatsu direct record 46 Sprint direct record 105 removing AT&T Partner II Night Service 24 AT&T Partner Plus Night Service 10 requirements Iwatsu initializing 43 resetting AT&T Partner II System Reset procedure 24 AT&T Partner Plus System Reset procedure 10 restoring Sprint database 94 returned Comdial caller on hold 37 caller transferred 38 Samsung 88 caller transferred 91 ring back tone Iwatsu setting 45 Panasonic KXTD 1232 67 Samsung 90, 91 Sprint 103 Ring No Answer Vodavi DHS 133 ring no answer AT&T Partner II 20 AT&T Partner Plus 6 Comdial 34 Iwatsu 47 Panasonic KXTD 1232 programming call forwarding 70 setting ring count 69 Samsung 88, 91 Sprint programming 115 Ring on Transfer procedure AT&T Partner II 25 AT&T Partner Plus 11 ring patterns NEC Electra II 61 ringing Comdial distinctive interval between rings 34 setting up 32 Sprint CO lines ring on specified telephones 115 ringing line Comdial preference 37 RNA See ring no answer S Samsung DCS 2.2/Compact integration files 91 notification files 91 save Vodavi DHS 132 saving Sprint database 94 schedule AT&T Partner Night Service 7
170 Telephone Switching Systems for Amanda@SOHO AT&T Partner II hunt groups 21 Night Service 21 AT&T Partner Plus hunt groups 7 Sprint hunt groups 116 security Samsung password for programming 83 Send All Calls to voice mail AT&T Partner II 20, 26 AT&T Partner Plus 6, 12 separator Samsung digit 90 setting Comdial message waiting lights 36 ringing 32 settings See also time limits Sprint answering machine emulation 103, 105 show Vodavi DHS 132 signaling Iwatsu disconnect tone 46 port disconnect signal type 46 port pre-disconnect signal 45 Samsung busy tone 90, 91 dial tone 89, 91 disconnect 84, 90 Do Not Disturb 90, 91 headset answer tone 90, 91 ring back tone 90, 91 speaker answer tone 90, 91 Sprint Do Not Disturb 105 signalling WIN 36D and 36DX inband 150 signals NEC Electra, Level I disconnect 52 silencing telephone AT&T Partner II 20, 26 AT&T Partner Plus 6, 12 Sprint 105 single-line Samsung ports 84 Toshiba programming 120 softkeys Vodavi DHS 132 speakers Samsung speaker answer tone 90, 91 speed Iwatsu port DTMF speed 45 speed dial AT&T Partner II Marked System Speed Dial Numbers 23 AT&T Partner Plus Marked System Speed Dial Numbers 9 speed-dialing, Vodavi DHS 134 speed-dialing, Vodavi DHS, system-wide 135 Sprint 93 Sprint CTX/MTX integration files 117 notification files 117 stations Iwatsu CO call to station to voice mail interface 46 direct record 46 intercom call to station to voice mail interface 46 station answer tone 46 station transfer of CO call 46 station transfer of intercom call 46 voice mail call to DND station to voice mail in- terface 46 voice mail call to station DND to voice mail in- terface 46 voice mail call to station to voice mail interface 46 strings integration 15, 27, 39, 47, 54, 62, 70, 81, 91, 117, 122, 139, 155 suffix digit Vodavi DHS 132 suffixes Vodavi DHS 130 switching systems, list of 1 system mode NEC Electra, Level I 51 System Reset procedure AT&T Partner II Night Service button 24 AT&T Partner Plus Night Service button 10 T technical support Comdial 29 telephone costs Comdial 36 telephone switching systems, list of 1
Index 171 telephones NEC Electra II 58 NEC Electra, Level I 50 Panasonic KXTD 1232 specific telephone assigned to which extension 69 PanasonicDBS 824 74 WIN 36D and 36DX 142 template AT&T Partner Plus 13 Iwatsu 43 Panasonic KX-T7230 65 Panasonic KX-T7235 65 Samsung 84 Sprint 15 DCL Set 107 20 DCL Exec Set 106, 108 Business Set 106, 108 Business W/LCD Set 109 Executive Set 109 Toshiba DK-16 and DK-16e 120 The 117 third-party voice mail Panasonic DBS 824 76 time limits Comdial too short for caller on hold 37 too short for transferred call 38 Iwatsu camp-on duration timer 45 forward no answer timer 45 port DTMF speed 45 port in-packet pause time 45 port loop open duration 46 Sprint alternate day ring 117 answering machine emulation time 102 answering machine emulation(Y/N) 103, 105 Forward Start Timer 113 Overflow 1 Timer 117 Overflow Destination 117 Ring Alternate Ringing Position Time 117 System Call Forward Timer 112 VM Dialing Ratio Tone Time 101 timed hold recall Comdial programming 37 tones Iwatsu disconnect tone 46 port DTMF speed 45 station answer tone 46 Panasonic KXTD 1232 disconnect 67 Do Not Disturb 67 ring back tone 67 ring on transfer 67 transfer 67 Samsung busy 90, 91 dial tone 89, 91 disconnect 90 Do Not Disturb 90, 91 headset answer tone 90, 91 ring back tone 90, 91 speaker answer tone 90, 91 Sprint Do Not Disturb 105 no ring transfer 103 ring back tone 103 transfer 103 WIN 36D and 36DX MIT tones 146 Toshiba 119 integration files 122 notification files 122 Touch Tone See DTMF trademarks ii transfer keys Panasonic DBS 824 81 transfer prefix Vodavi DHS 132 Transfer Return Extension procedure AT&T Partner II 19 AT&T Partner Plus 5 transfer to voice mailbox AT&T Partner II 25 AT&T Partner Plus 11 transferred Iwatsu transferred trunk call 46 transferring AT&T Partner II callers to voice mail 25 AT&T Partner Plus callers to voice mail 11 Comdial callers to voice mail 34 fails 38 Iwatsu CO call to station to voice mail interface 46 direct transfer to voice mail interface 46 intercom call to station to voice mail interface 46 station transfer of CO call 46 station transfer of intercom call 46 Panasonic DBS 824 calls to voice mail 81 Panasonic KXTD 1232 tone 67
172 Telephone Switching Systems for Amanda@SOHO Samsung fails 91 Sprint 115 calls to voice mail 105 tone 103 transferring, Vodavi DHS, coworkers 138 transferring, Vodavi DHS, outside caller 138 transfers NEC Electra II quick transfers 61 trunks Iwatsu direct trunk call 46 transferred trunk call 46 trunk packeting 46 trunk recall 46 Samsung direct trunk call 88, 91 DTMF data forwarded 90 turn off ring AT&T Partner II 20, 26 AT&T Partner Plus 6, 12 Sprint 105 U unanswered calls AT&T Partner II 19, 20 AT&T Partner Plus 5, 6 unauthorized phone use AT&T Partner II 24 AT&T Partner Plus 10 uses fraudulent iii V VMS Cover feature AT&T Partner 25 VMS Cover Rings procedure AT&T Partner II 20 AT&T Partner Plus 6 VMS Hunt Schedule procedure AT&T Partner 7 AT&T Partner II 21 Vodavi 125 Vodavi DHS forward on no answer 133 per station programming 133 prefixes and suffixes 130 programming 127 softkeys 132 voice ports 127 Vodavi DHS, automated attendant 127 Vodavi DHS, backup attendant 137 Vodavi DHS, bin numbers 134 Vodavi DHS, day service 139 Vodavi DHS, flex buttons 135 Vodavi DHS, night service 139 Vodavi DHS, speed-dialing 134, 135 Vodavi Starplus DHS integration files 139 voice mail Panasonic DBS 824 third-party 76 voice mail access NEC Electra II 59 voice mail station ports Comdial 30, 31 voice mail transfers Panasonic DBS 824 81 Voice Mailbox Transfer feature AT&T Partner II 25 AT&T Partner Plus 11 voice messaging center AT&T Partner II 18 AT&T Partner Plus 4 WIN 36D and 36DX 155 voice ports Vodavi DHS 127 W warranty ii WIN 36D integration files 155 WIN 36D and 36DX 147 backup attendants 153 call forwarding 147 day calls 147, 149 hunt groups 142 inband signalling 150 MIT tones 146 night calls 148, 149 primary automated attendant 151 program 109 150 program 206 146 program 303 147 program 304 148 program 305 149 program 306 149 program 307 143 program 308 142 program 309 144 program 406 144 program 408 145 program 414 146 program 505 152, 154 program 506 152, 154 program 507 152, 153 programming 141 telephone diagram 142 voice messaging center 155