Active Voice Repartee User Guide

							45s
With ViewCall Plus, you can identify,
manage, and track your incoming and
outgoing calls from your computer. 
Three integrated ViewCall Plus windows
work together to control your phone calls:
the Telephone window, the Call Log
window, and the Contact List window.
For TAPI- (telephone application
programming interface) and TSAPI-
(telephony server application
programming interface) compliant phone
systems, ViewCall Plus also offers an
enhanced mode that adds even more
features, such as the contact list and
call log.
ViewCall Plus also comes with
PhoneBASIC, which lets you customize
ViewCall Plus in many different ways.
Using ViewCall Plus 
						

							46REPARTEE USER GUIDEs
Screening and managing calls
With ViewCall Plus, you can identify
callers and manage your calls from
your computer. Identifying and screening calls
When you receive a call, the Telephone
window displays the call on your com-
puter screen. There are several ways to
identify the caller before picking up the
phone:
If Call Screening is on, you can
click “Who is it?” to play the
caller’s recorded name.
The system can also ask callers
to enter their phone or account
number. The system then match-
es this data to your contact list
and displays the caller contact
information.
TIP
The system can display caller identi-
fication data. This requires additional
equipment and system compatibility. The
system can also match the phone number
to your contact list or PIM (Personal
Information Manager) and display caller
contact information.
Click “Monitor” to listen to a
message as it is being recorded.
If you decide to speak with the
caller, click “Take call” to pull
the call out of your mailbox and
transfer the call to your extension.
SEE ALSO
Online Help:
ViewCall Plus, Screening calls, Placing calls
on hold 
						

							47USING VIEWCALL PLUSs
Managing calls
After you have identified the caller,
ViewCall Plus supplies you with several
tools to manage your phone calls:
Connect an incoming call to
your phone.
Ask the caller to hold.
Ask the caller to transfer to
another extension.
Ask the caller to leave a message.
TAPI- or TSAPI-compliant
systems*
For TAPI- and TSAPI-compliant systems,
ViewCall Plus offers the following
enhanced mode options: 
Select an identified caller’s name
and click this button to call the
person back.
Select a name in your contact list
and click this button to dial the
contact.
Add a name to create a
conference call.
Release the connection between
your phone and an active call or
conference call.
* This feature may not be available at your site. 
						

							48REPARTEE USER GUIDEs
Tracking calls
Call log
You can use ViewCall Plus to keep track
of your calls. The Call Log window
records all call activity for your extension.
It also displays information such as caller
names, phone numbers, and the caller’s
location. 
TIP
You may want to create more than one
call log. For example, it may be useful to
begin a new call log each week or each
month.
Contact list
The Contact List window stores and
displays general notes and reminders
with each contact name. ViewCall Plus
provides an online address book. Or
you can integrate ViewCall Plus with
a PIM. 
TIP
You can use several contact lists or PIMs
at once. For example, you can keep
personal contacts in a list on your
computer  and you can keep business
contacts in a list on the LAN.
Call Log
Contact list 
						

							49USING VIEWCALL PLUSs
PhoneBASIC
ViewCall Plus includes PhoneBASIC,
which lets you integrate ViewCall Plus
with a number of different applications,
such as Microsoft Office. 
Anyone familiar with Microsoft’s Visual
Basic can use PhoneBASIC to customize
ViewCall Plus to:
• Identify an incoming call by looking
up required information, such as
credit status, in a database or a
spreadsheet.
• Make calls from within an application,
such as Microsoft Access or Outlook.
• Direct calls based on a set of pre-
established rules.PhoneBASIC scripts can be activated
using Script Manager from the drop-
down Tools menu.
Sample scripts
SEE ALSO
Online Help:
PhoneBASIC 
						

							51s
The two optional E-Mail Integration
packages that you can use with your
voice messaging system are E-Mail
Notify/Delivery and E-Mail Reader.
E-Mail Notify/Delivery
E-Mail Notify/Delivery lets you know
when new e-mail messages arrive. When
you check voice and fax messages over
the phone, you hear the number of new
e-mail messages you have received and
information about those messages.
E-Mail Notify/Delivery can also alert you
to voice and fax messages in your e-mail
inbox.
Using E-Mail Integration
E-Mail Reader
E-Mail Reader lets you hear and respond
to e-mail over the phone using text-to-
speech conversation. E-Mail Reader
reads the text por tion of your e-mail
messages and plays any attached .wav
files. If you are using the fax package,
you can also have the system fax your
e-mail messages to any fax machine.
Depending on how your system is set
up, you can check your voice and fax
messages through your e-mail inbox. If
your messages are delivered to your
e-mail inbox, the messages are deleted
from your voice mailbox to avoid
duplication. 
						

							52REPARTEE USER GUIDEs
Checking e-mail by phone
E-Mail Integration lets you manage your
e-mail messages by phone. For example,
you can:
• Hear the e-mail message, its length,
who sent it, the time it was sent, who
else received it, and any attachments.
• Record a reply. Depending on the
system, subscribers can hear the
reply by phone or receive the reply
as an e-mail attachment (.wav file).
• Redirect an e-mail message to another
subscriber’s e-mail inbox.
• Delete any e-mail message you have
heard from the e-mail system. Other-
wise, the system keeps it as an e–mail
message that you have already read.To check your e-mail messages
1Access your mailbox (see inside front
cover).
2Check new messages.
3If asked, enter your e-mail password.
Use the steps listed later in this
section.
4When asked to check e-mail
messages, enter 1.
TIP
If you do not have a security code for the
voice messaging system, you may be
asked to create one the first time you
check your e-mail by phone.
To hear who else received an
e-mail message
1Follow the steps to check your
e-mail messages.
2When offered the message you want
to check, enter 1.
3While listening to the message, enter
3 3 4.
TIP
Use quick message actions such as
# ## #
#to
repeat a message orQto stop and save
as new.
SEE ALSO
Your e-mail password .................................. 54 
						

							53USING E-MAIL INTEGRATIONs
Changing your e-mail setup options
In your setup options, you can change:
• Whether e-mail messages are
included in your message totals.
• Your e-mail password.*
If your e-mail password uses letters and
numbers, use the steps listed on the next
page.To change your e-mail setup
options
1Access your mailbox (see inside front
cover).
2When asked if you want to access
your setup options, enter 1.
3When asked if you want to change
your personal options, enter 1.
4When asked if you want to change
your e-mail setup, enter 1.
5Enter 1 to change e-mail totaling.
Otherwise, enter 2.
6Enter 1 to change your e-mail
password. Otherwise, enter 2.
* This feature may not be available at your site. 
						

							54REPARTEE USER GUIDEs
Your e-mail password
In addition to entering your security
code, you may be required to enter your
e-mail password to check your e-mail
messages by phone. 
Using numbers only
If you are using a touchtone phone and
your e-mail password uses numbers only,
enter the digits, followed byQ. For
example: 5 4 3Q. You do not need to use
the password chart.
If you are using a rotary phone, your
password must be numbers only. Your
system must be set up to work with
rotary phones.
Using letters and numbers
If your e-mail password uses any letters,
enter
## #### ##
##when asked.
• To enter a letter, refer to the password
chart.
• To enter a digit, enter 1 followed by
the digit. (Refer to the password
chart.)
• EnterQto end.
Your e-mail password cannot use any
other punctuation or symbols. Do not
use your phone to match letters. Use the
password chart.
PASSWORD CHART
A= 21
B= 22
C= 23
D= 31
E=32
F=33
G= 41
H= 42
I=43
J=51
K= 52
L=53
M= 61N= 62
O= 63
P=71
Q= 01
R= 72
S=73
T= 81
U= 82
V= 83
W= 91
X= 92
Y=93
Z=021=11
2=12
3=13
4=14
5=15
6=16
7=17
8=18
9=19
0=10
Q=End
FOR EXAMPLE:
TODAY = 
## #### ##
## 81 63 31 21 93 Q
2DAY = 
## #### ##
## 12 31 21 93 Q