Active Voice Repartee User Guide

							25CHANGING YOUR  MAILBOX  SETUPs
System-generated greetings
If you do not record greetings in your
own voice, the system plays greetings
that include your recorded name or your
extension. For example:
• For a standard greeting, “Pat Green is
not available right now.”
• For a busy greeting, “Extension 1 2 3 is
busy.”
• For an alternate greeting, “Pat Green
is out today.”
To rerecord or switch
between your standard
or alternate greeting
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3Enter 1 to change your greetings.
4Listen to your current greeting.
5Enter 1 to switch to your other
greeting (standard or alternate).
Otherwise, enter 2.
6Enter 1 to rerecord the current
greeting. Otherwise, enter 2.
To rerecord or activate your
busy greeting
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3Enter 1 to change your greetings.
4As your current greeting plays, enter
1 to continue to the next option.
5Enter 2 until you hear your busy
greeting.
6To rerecord your busy greeting,
enter 1. Otherwise, enter 2.
7To activate your busy greeting,
enter 1. Otherwise, enter 2. 
						

							26REPARTEE USER GUIDEs
Changing your security code
To change your security code
by phone
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your personal
options, enter 1.
4Enter 1 to change your security code.
5Follow the system instructions to
change your security code.When you change your mailbox security
code, update your TeLANophy security
code in your user profile. See “To change
mail and service options” in ViewMail
online Help or “Changing mail and
service options” in ViewMail for
Microsoft Messaging online Help.
Your security code prevents others from
using your personal ID to listen to your
messages. Change your security code as
often as you like. Your security code
should be 4 to 10 digits long.
If you forget your security code, call
your system manager.   
						

							27CHANGING YOUR  MAILBOX  SETUPs
Changing call transfer options
The voice messaging system is set up
to transfer calls to your extension just
as a receptionist would. When you are
unavailable or on another call, the sys-
tem takes a message for you. If you will
be away for a while, you can turn off call
transfer or have your calls transferred to
a different phone number.
Your system manager can use a variety
of call transfer options that control how
calls are transferred to you.* Depending
on these options, you may hear one or
more of the following prompts when
you answer a call: 
• A beep that means the call is from a
number outside the system, not an
internal extension.
• “Call for .” This response
often is used if you share an extension
with another person.• “Call from .” This re-
sponse means that the call is from a
number outside the system, not an
internal extension.
• “Enter 1 to take the call, or 2 and I’ll
take a message.” This response gives
you a choice.
Turn on call transfer before transferring
your calls to a different phone number.
You can enter up to nine digits for the
new phone number.To turn call transfer on or off
or to change where calls are
transferred
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your transfer
or delivery options, enter 1.
4Enter 1 to change call transfer.
5Follow the system instructions to turn
call transfer on or off, or to change
where calls are transferred.
* These features may not be available at your site. 
						

							28REPARTEE USER GUIDEs
To turn call screening on or off
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your transfer
or delivery options, enter 1.
4When asked to turn call screening on
or off, follow the system instructions. The system can screen your calls.* When
call screening is turned on, the system
asks the caller’s name. Then it rings your
extension, plays the caller’s recorded
name, and asks if you want to take the
call. If you do not take the call, the
system takes a message for you.
If your system manager has set up call
screening for your extension, you can
turn call screening on and off. 
Changing call screening options
* This feature may not be available at your site.
SEE ALSO
Using ViewCall  Plus ..................................... 45 
						

							29CHANGING YOUR  MAILBOX  SETUPs
Changing call holding options
The system can hold a call until your
extension is available.* When call holding
is turned on and your extension is busy,
the system asks callers if they want to
hold until you are available or to leave
a message. The system also tells callers
how many calls are holding ahead of
theirs.
If your system manager has set up call
holding for you, you can turn call holding
on and off. Your system manager sets the
number of calls that the system can hold
for you. To turn call holding on or off
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your transfer
or delivery options, enter 1.
4When asked to turn call holding on or
off, follow the system instructions.
SEE ALSO
Using ViewCall  Plus ..................................... 45* This feature may not be available at your site. 
						

							30REPARTEE USER GUIDEs
Changing message delivery options
The system can dial up to four different
phone numbers to deliver your mes-
sages. You can set a range of minutes,
hours, and days that a message delivery
phone number is in effect.
You can tell the system to deliver only
urgent messages. You also can set the
system to delay any of the delivery
numbers. This causes the system to
try one delivery number first, then to
try others only if necessary.
Entering a pager number may require
special dialing characters that are
unavailable on a phone (for example, a
semicolon that represents a three-second
pause). Contact your system manager for
assistance.
Use the following form to plan your
phone numbers and schedules for
message delivery. Fill in your message delivery numbers and schedule.
WORK PHONE FROM TO S  M  T  W  T  F  S
HOME PHONE FROM TO S  M  T  W  T  F  S
PAGER PHONE FROM TO S  M  T  W  T  F  S
SPARE PHONE FROM TO S  M  T  W  T  F  S
TIP
Enter # to insert a one-second pause
where you want the system to pause
between digits that it is dialing.
(OR EXTENSION) 
						

							31CHANGING YOUR  MAILBOX  SETUPs To change message delivery
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your transfer
or delivery options, enter 1.
4Enter 2 to avoid changing call
transfer.
5Enter 1 to change your messagedelivery options.
6Enter 2 until you hear the delivery
number you want, then enter 1.
7Enter 1 to turn delivery on for that
number or 2 to turn delivery off.
8Enter 1 to change the phone number.
Otherwise, enter 2. After you enter a
phone number, enterQto end the
entry.
9Enter 1 to change the delivery
schedule and then follow the systeminstructions. Otherwise, enter 2.
0If you are asked to have only urgent
messages delivered to this number,
enter 1 for Yes, 2 for No.
-Change any remaining message
delivery numbers by repeating the
procedure. 
						

							32REPARTEE USER GUIDEs
Using groups
You can create your own message groups.
When you send a message to a group, the
message is sent to all members of the
group. Each group you create has a
number or a name.
There are two types of message groups:
private and open. When you create a
private group, only you can send mes-
sages to it. When you create an open
group, other subscribers also can send
messages to it.
To confirm that you successfully created
a group, you can hear a list of your
groups and group members.To create a group by phone
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your groups,
enter 1.
4When asked to create a new group,
enter 1.
5For numbered groups, enter a three-
digit (or more, depending on your
system) group number. For named
groups, enter the first three letters of
the group’s name.6Record a name for the group.
EnterQwhen you are finished.
7Enter 1 to make the group an open
group or 2 to make it a private group.
8Follow the system instructions to add
members to the group. You can add
them by name or extension number.
9EnterQwhen you are finished
adding members.
0Enter 1 to leave a message for this
group now. Otherwise, enter 2. 
						

							33CHANGING YOUR  MAILBOX  SETUPs To hear a list of your groups
and group members by phone
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your groups,
enter 1.
4When asked to create a new group,
enter 2.
5When asked to edit a group, enter 1.
6Follow the system instructions to list
your groups and group members. 
						

							34REPARTEE USER GUIDEs
Changing groups
You can add and delete members of your
message groups.
You also can delete any message group
that you own or change the group’s
number, spelled name, or recorded
name. To add or delete group members by phone
1Access your mailbox (see inside front
cover).
2When asked to access your setup
options, enter 1.
3When asked to change your groups,
enter 1.
4When asked to create a new group,
enter 2.
5When asked to edit a group, enter 1.
6Enter the group name or group
number. Enter 2 until you hear the
name of the group you want, then
enter 1.
7Enter 1 to add members to the group.
Otherwise, enter 2.
Guests do not have extension num-
bers, so add them to the group by
spelling their names or by entering
their personal IDs.8Enter 1 to delete members from the
group. Otherwise, enter 2.
When deleting group members,
enter three wild-card numbers (for
example, 1 1 1) to list each group
member, then choose the member’s
name you want to delete.*
9To confirm your additions or dele-
tions, enter 1 to list the members of
the group. Otherwise, enter 2.
0EnterQwhen you are finished
adding or deleting members.
* This feature may not be available at your site.