Active Voice Repartee User Guide

							15CHECKING AND LEAVING MESSAGESs
Modifying a message
by computer*
With ViewMail, you can modify a voice
message you have sent if the recipient
has not opened it. 
ViewMail displays the message in your
ViewMail mailbox until the person has
opened it. If the message is still in your
mailbox, simply open and modify it.
With ViewMail for Microsoft Messaging,
you can modify the message by phone
or delete it and send a new message.
For modifying message
delivery options for an
unopened message
* This feature may not be available at your site.
Unopened sent
message 
						

							16REPARTEE USER GUIDEs
Canceling a message
If the recipient has not heard your last
message, the system lets you cancel it.
You can then record a new message.To cancel a message by phone
1Start to leave another message to the
same subscriber.
2If the subscriber has not yet heard
your last message, the system asks if
you want to review it.
3Enter 1 for Yes to review it.
4When you hear the message you want
to cancel, enter 2 to interrupt it, then
enter 1 to cancel it.
SEE ALSO
Modifying a message ................................... 14
Online Help:
ViewMail, Changing or revoking sent
messages
ViewMail for Microsoft Messaging,
Revoking a voice message you have sent 
						

							17CHECKING AND LEAVING MESSAGESs
Canceling a message
by computer*
With ViewMail or ViewMail for Microsoft
Messaging, you can cancel a voice
message you have sent if the recipient
has not opened it. A message remains in
your mailbox until the recipient opens it.
To cancel a message
by computer
1Select the message.
2Click “Delete.”
With ViewMail for Microsoft Messaging,
all unopened voice messages you have
sent appear in the Unopened folder,
which is located in the Sent Items folder.*
TIP
The Unopened folder also displays
unopened faxes sent to subscribers of the
voice messaging system but not voice
messages sent to e-mail addresses.
* This feature may not be available at your site.
For canceling a message
that has been sent 
						

							18REPARTEE USER GUIDEs
Archiving a message
To archive a message
by phone
1While listening to a message, enter 2
to interrupt it.
2Enter 2 for No to avoid redirecting the
message.
3Enter 1 for Yes to archive the message.
SEE ALSO
Online Help:
ViewMail, Archiving and saving messages
ViewMail for Microsoft Messaging, Saving
a voice message temporarily
ViewMail for Microsoft Messaging,
ViewMail columns
The system saves old messages for a set
time (for example, until midnight). To
keep a message for a longer period of
time, you can archive it. The system
manager can tell you how long your
system saves archived messages. 
You can hear your archived messages
when you review messages. The only
difference between archived messages
and old messages is that archived
messages are saved for a longer period
of time.
After you listen to your archived
messages, the system gives you the
option of archiving the messages again. 
						

							19CHECKING AND LEAVING MESSAGESs
Archiving messages
by computer*
You can archive a message using
ViewMail or ViewMail for Microsoft
Messaging. 
When the number of archived days
reaches zero, the voice message is
deleted with other old voice messages.
In the ViewMail mailbox, archived
messages appear with an Archive icon
that displays the number of days the
voice message remains archived.
With ViewMail for Microsoft Messaging,
you can see how many days are left for
an archived message by opening the
voice message. Or you can add the
ViewMail Archive Days column to your
mailbox by using the Field Chooser.
* This feature may not be available at your site.
To archive a message
by computer
1Select the message.
2If you have ViewMail, click “Archive.”
If you have ViewMail for Microsoft
Messaging, select Archive Voice
Message from the File menu.
TIP
As the archive time decreases for a
message, you can archive it again, which
resets the archive time to the maximum
value.
For archiving messages
Number of
archived
days
Archived
message Number of
archived days 
						

							20REPARTEE USER GUIDEs
Recording a conversation
You can record a conversation by
using either your phone or computer.
Because the procedure for recording
over the phone varies, depending on
how the system is set up, ask your sys-
tem manager for detailed instructions.
When you use ViewMail on your com-
puter, you can record a conversation by
using the “Live Record” button.
When you finish, the recorded message is
placed in your voice mailbox. From there,
you can review it, delete it, or add an in-
troduction and send the recorded
message to another subscriber.You can also set the following recording
options in ViewMail:
• Start recording when you choose “Live
record” from the Telephone menu.
• Forward the recorded message to
other subscribers.
Recorded
conversation
For
recording
messages
SEE ALSO
Online Help:
ViewMail, Recording conversations
For ending a recording session 
						

							21CHECKING AND LEAVING MESSAGESs To record a conversation by
computer
1Click “Live record.”
2The Live Record Message dialog box
appears. To begin recording, choose
“Live record.”
3Click “Pause” to stop recording
temporarily. Click “Resume” to
restart.
4To end the recording, click “Stop”
or hang up. Or click “Cancel” to
stop and erase the recording.
5To review the message, click “Play.”
6To send the message to your mailbox,
click “Send.”
7If the Request Redirect dialog box
appears, click “Yes” to forward the
message. Click “No” to save the
recorded message in your mailbox.
CAUTION
The use of monitoring, recording, or
listening devices to eavesdrop, monitor,
retrieve, or record telephone conversa-
tions or other sound activities, whether or
not contemporaneous with transmission,
may be illegal in certain circumstances
under federal or state laws.  Legal advice
should be sought prior to implementing
any practice that monitors or records any
telephone conversation.  Some federal
and state laws require some form of
notification to all parties to a telephone
conversation, such as using a beep tone
or other notification methods or re-
quiring the consent of all parties to
the telephone conversation, prior to
monitoring or recording the telephone
conversation. Some of these laws
incorporate strict penalties. 
						

							23s
You can change these setup options for
your personal mailbox by phone:
•Greetings
•Security code
•Call transfer options
•Call screening options
•Call holding options
•Message delivery options
•Message groups
•Recorded and spelled names
Changing your mailbox setup
When you make a change, the system
leads you step by step through a series
of simple yes-and-no questions.
To make changes to your TeLANophy
applications, refer to the application’s
online Help. 
						

							24REPARTEE USER GUIDEs
Changing your greetings
Callers hear a greeting before they leave
a message. Your mailbox can have one
of three greetings: standard, busy, or
alternate. You can rerecord or switch
between greetings only by phone.
If you want to give your callers the option
of activating your pager, add the
following message to your greeting: “or
press 1 to beep my pager.”
Standard greeting
The standard greeting plays when your
extension is unanswered. A typical
standard greeting is: “Hello, this is Pat
Green. I am not at my desk right now.
Please leave a message.” 
Busy greeting
The busy greeting plays when your
extension is busy.* A typical busy greet-
ing is: “Hello, this is Pat Green. I am on
the phone now. Please leave a message.”
For callers to hear your busy greeting,
you must activate it.
If you do not want to use a separate
busy greeting, then record a standard
greeting for all situations when you are
unavailable. For example: “Hello, this
is Pat Green. I am not available at this
time. Please leave a message.”
Alternate greeting
The alternate greeting plays for special
occasions, such as a vacation. A typical
alternate greeting is: “Hello, this is Pat
Green. I am out of the office today and
will return tomorrow.”
When your alternate greeting is active,
the system plays it instead of any of your
other greetings.
* This feature may not be available at your site.