Active Voice Repartee User Guide

Repartee User Guide
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O N L I N E D O C U M E N T 

To access your mailbox inside your organization
1.Call the voice messaging system.
2.
When the system greets you, enter:
Personal ID
Security code (if required)
For assistance, call:
Name
Extension
© 1998, 1999, 2000 Active Voice Corporation.
All rights reserved.
Fourth edition 2000.
ActiveFax, PhoneBASIC, Repar tee, TeLANophy,
ViewCall  Plus, ViewFax,  and ViewMail  are
trademarks of Active Voice, LLC.
Protected by one or more of the following United
States patents: 5,070,526; 5,434,906; 5,488,650;...

is
Contents
Introduction ii
Setting up your mailbox ................................... iv
Checking and leaving messages 1
Checking new messages .................................. 2
Leaving a message by phone ........................... 4
Sending a message by computer ..................... 6
Leaving a group message ................................ 8
Reviewing messages ...................................... 10
Redirecting a message ................................... 12
Modifying a message...

iiREPARTEE USER GUIDEs
Introduction
Welcome to Repartee, a simple yet
powerful voice messaging system that
can greet your callers and record your
messages. You will find it quick and
easy to use.On the phone
The voice messaging system lets you
control how your mailbox receives
messages and plays them back. You can
change these settings whenever you like,
from any phone. The phone options
consist of:
1 for Yes, 2 for No®
The phone conversation leads you step
by step through all of your options with
easy,...

iiiINTRODUCTIONs
On the computer
If your system has TeLANophy®, you can
manage live phone calls and all types of
messages visually on your computer
screen. TeLANophy is a suite of unified
messaging and call management
modules. TeLANophy consists of: 
ViewMail®
All of your voice and fax messages are
brought together in one window with
ViewMail. You can access and prioritize
your messages and respond to them by
using your personal computer. 
ViewMail for Microsoft Messaging
You can access all of your...

ivREPARTEE USER GUIDEs
Setting up your mailbox
First, fill in the blanks on the inside front
cover of this guide and perform the “To
access your mailbox from inside your
organization” procedure. This makes
your mailbox ready to use and enrolls
you on the system as a subscriber.The system will ask you a few simple
questions to record your name, spell
your name (if required), record
a personal greeting, and set your
security code.
Your system manager has assigned you
a personal ID. As soon as you hear the...

1s
Depending on your system, you can use
a phone or computer to:
•Check new messages
•Leave a message to one or more
subscribers or guests
•Leave a message to a group
•Review messages
•Redirect a message
•Modify or cancel a message after
leaving it
•Archive a message
•Record a conversation
Checking and leaving messages 

2REPARTEE USER GUIDEs
Checking new messages
Checking new messages
by phone
New messages are messages that you
have not yet heard. The system notifies
you when you have new messages.
The system plays all urgent messages
first, then all regular messages. It also
sorts your messages by sender. If the
system does not know who left a
message, it says that the message is
“from your message box.”
After you listen to a message from a
subscriber, you can reply immediately;
you don’t have to dial the subscriber’s...

3CHECKING AND LEAVING MESSAGESs
Checking new messages
by computer
If your system uses ViewMail, ViewMail
for Microsoft Messaging, or the Novell
GroupWise integration, you can check
messages visually by your computer. 
Information about each message is
provided on the screen. When available,
names, phone numbers, and a subject
are included with messages. ViewMail
also provides the length of the message
and the time it was sent.
You can listen to messages either with a
computer sound device or a phone.
To...

4REPARTEE USER GUIDEs
Leaving a message by phone
The system lets you leave voice messages
for subscribers, groups, or guests. If you
call a subscriber’s extension and the call
is unanswered, your call is automatically
routed to the subscriber’s mailbox, where
you can leave a message. You can also
leave messages directly in a subscriber’s
mailbox. 
If your phone system uses identified
subscriber messaging, the system
automatically tags a message from your
assigned extension with your name.
If your phone...