Active Voice Repartee User Guide

45s
With ViewCall Plus, you can identify,
manage, and track your incoming and
outgoing calls from your computer. 
Three integrated ViewCall Plus windows
work together to control your phone calls:
the Telephone window, the Call Log
window, and the Contact List window.
For TAPI- (telephone application
programming interface) and TSAPI-
(telephony server application
programming interface) compliant phone
systems, ViewCall Plus also offers an
enhanced mode that adds even more
features, such as the contact...

46REPARTEE USER GUIDEs
Screening and managing calls
With ViewCall Plus, you can identify
callers and manage your calls from
your computer. Identifying and screening calls
When you receive a call, the Telephone
window displays the call on your com-
puter screen. There are several ways to
identify the caller before picking up the
phone:
If Call Screening is on, you can
click “Who is it?” to play the
caller’s recorded name.
The system can also ask callers
to enter their phone or account
number. The system...

47USING VIEWCALL PLUSs
Managing calls
After you have identified the caller,
ViewCall Plus supplies you with several
tools to manage your phone calls:
Connect an incoming call to
your phone.
Ask the caller to hold.
Ask the caller to transfer to
another extension.
Ask the caller to leave a message.
TAPI- or TSAPI-compliant
systems*
For TAPI- and TSAPI-compliant systems,
ViewCall Plus offers the following
enhanced mode options: 
Select an identified caller’s name
and click this button to call the
person...

48REPARTEE USER GUIDEs
Tracking calls
Call log
You can use ViewCall Plus to keep track
of your calls. The Call Log window
records all call activity for your extension.
It also displays information such as caller
names, phone numbers, and the caller’s
location. 
TIP
You may want to create more than one
call log. For example, it may be useful to
begin a new call log each week or each
month.
Contact list
The Contact List window stores and
displays general notes and reminders
with each contact name. ViewCall...

49USING VIEWCALL PLUSs
PhoneBASIC
ViewCall Plus includes PhoneBASIC,
which lets you integrate ViewCall Plus
with a number of different applications,
such as Microsoft Office. 
Anyone familiar with Microsoft’s Visual
Basic can use PhoneBASIC to customize
ViewCall Plus to:
• Identify an incoming call by looking
up required information, such as
credit status, in a database or a
spreadsheet.
• Make calls from within an application,
such as Microsoft Access or Outlook.
• Direct calls based on a set of pre-...

51s
The two optional E-Mail Integration
packages that you can use with your
voice messaging system are E-Mail
Notify/Delivery and E-Mail Reader.
E-Mail Notify/Delivery
E-Mail Notify/Delivery lets you know
when new e-mail messages arrive. When
you check voice and fax messages over
the phone, you hear the number of new
e-mail messages you have received and
information about those messages.
E-Mail Notify/Delivery can also alert you
to voice and fax messages in your e-mail
inbox.
Using E-Mail Integration...

52REPARTEE USER GUIDEs
Checking e-mail by phone
E-Mail Integration lets you manage your
e-mail messages by phone. For example,
you can:
• Hear the e-mail message, its length,
who sent it, the time it was sent, who
else received it, and any attachments.
• Record a reply. Depending on the
system, subscribers can hear the
reply by phone or receive the reply
as an e-mail attachment (.wav file).
• Redirect an e-mail message to another
subscriber’s e-mail inbox.
• Delete any e-mail message you have
heard from...

53USING E-MAIL INTEGRATIONs
Changing your e-mail setup options
In your setup options, you can change:
• Whether e-mail messages are
included in your message totals.
• Your e-mail password.*
If your e-mail password uses letters and
numbers, use the steps listed on the next
page.To change your e-mail setup
options
1Access your mailbox (see inside front
cover).
2When asked if you want to access
your setup options, enter 1.
3When asked if you want to change
your personal options, enter 1.
4When asked if you...

54REPARTEE USER GUIDEs
Your e-mail password
In addition to entering your security
code, you may be required to enter your
e-mail password to check your e-mail
messages by phone. 
Using numbers only
If you are using a touchtone phone and
your e-mail password uses numbers only,
enter the digits, followed byQ. For
example: 5 4 3Q. You do not need to use
the password chart.
If you are using a rotary phone, your
password must be numbers only. Your
system must be set up to work with
rotary phones.
Using...