3Com Telephone Nbx 100 Instructions Manual

Palm Integration61
Palm Integration(NBX 2102-IR Telephone only) — The infrared port on the front edge 
of the NBX Model 2102-IR Business Telephone receives infrared signals 
from a hand-held device running the Palm operating system. You can use 
your hand-held device to call numbers in its directory and to perform 
standard NBX Business Telephone operations, such as Forward, Redial, 
and Transfer.
Install the Palm Dialer software (available on the NBX Resource Pack CD) 
on your hand-held device. See your...

62CHAPTER 6: PERSONALIZING YOUR TELEPHONE
Ending Calls When
Using a HeadsetTo end calls when using a headset with:
■An NBX Business Telephone, press the Release button.
■An NBX Basic Telephone, press the Feature button and 111.
Returning to the
Headset After a
Long DelayCertain brands of headsets have a power-saving mode that prevents the 
telephone from ringing for one or more calls when both of these 
circumstances are true:
■The headset amplifier buttons for Mute and On are both set to On.
■The...

7 
GETTING MORE FROM YOUR 
T
ELEPHONE SYSTEM
This chapter covers these topics:
■Listening to Your Messages in Your E-mail or Browser
■Account (Billing) Codes
■Caller ID
■Call Pickup
■Hunt Groups and Calling Groups
■Call Park
■Paging
■Dialing a Call to a Remote Office
■Bridged Extensions
■Delayed Ringing
■Pulse Dialing
■Additional Applications
Several of the features described in this chapter include having a 
telephone line appear on more than one NBX Business Telephone. For 
any of these features, if...

64CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your 
Messages in Your 
E-mail or Browser(NBX 100 and SuperStack 3 NBX) You can listen to your voice mail 
from any computer that allows you to access your e-mail. Your e-mail 
software application must be IMAP-4 compliant, such as Microsoft 
Outlook.
If you configure your first off-site notification method to send you an 
e-mail message when you have voice messages, the NBX system sends 
each voice mail message as an attachment to an...

Caller ID65
Caller IDYour administrator can set up your NBX system to allow for Internal and 
External Caller ID and can configure the system so that you can block 
your identity (telephone number) from the person whom you are calling.
Internal and External
Caller IDBy default, the NBX system shows the extension and name of an internal 
caller on the display panel of your NBX telephone. 
External Caller ID provides the same information for external incoming 
calls if your organization subscribes to the...

66CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
To disable CLIR-All:
1Pick up the handset.
2Press the Feature button and 889 again. CLIR-ALL ON appears briefly in 
the display panel, and then disappears when you hang up the handset.
To view your current CLIR-All setting, log in to NBX NetSet > 
User Information > Feature Settings.
CLIR for Next External Call Only
To enable CLIR for the next call from your telephone:
1Pick up the handset.
2Press the Feature button and 890. The telephone display panel...

Call Pickup67
Directed Call PickupTo answer a call that is ringing on another user’s telephone 
using the feature code:
1Pick up the handset.
2Press the Feature button followed by 455 and the user’s extension. The 
call is directed to your telephone.
To answer a call ringing on another user’s telephone
using One-Touch Pickup:
1Pick up the handset.
2Press the Access button that your administrator has assigned to
Directed Pickup. 
3Dial the extension number of the telephone that is ringing.
Group Call...

68CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Hunt Groups and 
Calling GroupsYour administrator can establish informal “call centers” so that incoming 
calls can be directed to several phones.
Calls that come in to your telephone through your extension go to the 
call coverage point that you have set up. Calls that come in to your 
telephone through hunt groups and calling groups follow the call 
coverage path set up by the administrator for that group.
Hunt GroupsIncoming calls ring to one member...

Hunt Groups and Calling Groups69
Hunt groups can be static or dynamic:
■If you are in a static hunt group, you are always part of that group 
along with the other group members. 
■If you are in a dynamic hunt group, you must log in to the group to be 
part of it. 
To log in to a dynamic hunt group using your NBX Telephone:
1Pick up the handset.
2Press the Feature button followed by the hunt group number that is 
assigned by your administrator. The ranges of possible hunt group 
numbers are shown in Ta b...

70CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
To log in to a dynamic hunt group using the NBX NetSet utility:
1Log in to NBX NetSet > User Information > Hunt Groups.
2Select the number of the hunt group that you want to log in to.
3In the Password text box, type the hunt group password.
4Click Log In, and then click Close.
If you log in to a dynamic hunt group and do not answer a call when it 
rings on your telephone, the system logs you out of the group. 
To log out of a dynamic hunt group using...