3Com Telephone Nbx 100 Instructions Manual

Replying to a Message31
Replying to a 
MessageYou can send a reply to the originator of a voice mail message.
If you receive a message that is marked Private, you can send a reply only 
to the originator. 
To reply to a message after you listen to it:
1Press 4.
2After the tone, record your reply. 
3Hang up, or press # for more options.
4If you press #, press one of these buttons:
Forwarding a 
Message You can forward most messages, either with or without adding 
introductory comments.
If the message that...

32CHAPTER 4: NBX VOICE MESSAGING
4Optionally, press one of these buttons, OR proceed to step 5.
5When you are ready to forward the message, press 1.
6Dial one of these destination numbers plus #:
■The internal extension or mailbox number of the recipient
■A One-Touch (on the NBX Business Telephone), personal, or 
system-wide speed dial number. See “Speed Dials”
 in Chapter 6.
■A personal voice mail group list number. (See “Creating Personal Voice 
Mail Group Lists” later in this chapter.)
■A site code...

Creating and Sending a Message33
Creating and 
Sending a MessageTo create and send a message directly without actually making a call:
1Log in to your mailbox at your telephone or remotely.
2Dial 2 to select Create and Send a Message.
3At the tone, record a message that is at least 2 seconds long, and press # 
to end the recording.
4Optionally, press one of these buttons, OR proceed to step 5.
5When you are ready to send the message, press 1.
6Dial one of these destination numbers plus #:
■The internal...

34CHAPTER 4: NBX VOICE MESSAGING
Creating Personal 
Voice Mail Group 
ListsA Personal Voice Mail List, also called a mail group, is a collection of 
extensions to which you assign a special “group number.” Use it to send 
a message to everyone on the list at the same time. 
A Personal Voice Mail List is not the same as a Hunt Group or Calling 
Group. See “Hunt Groups and Calling Groups”
 in Chapter 7.
To create a personal voice mail list (mail group):
1Log in to your mailbox at your telephone or...

Creating Personal Voice Mail Group Lists35
Modifying or
Deleting GroupsYou can review your voice mail groups, add members, or delete a group.
To modify a voice mail group:
1Log in to your mailbox at your telephone or remotely.
2Dial 9 for Mailbox Options.
3Dial 3 to select Group Lists.
4Press 1, 3, or 4:
5If you press 4, dial one of these destination numbers plus # to add a 
destination address to the group:
■The internal extension or mailbox number of the recipient.
■A One-Touch (NBX Business Telephone...

36CHAPTER 4: NBX VOICE MESSAGING
Marking a Message 
as Private or UrgentWhen you leave a message in another user’s mailbox, you can mark it as 
Private or Urgent. If you do not select a delivery option, your message is 
sent as a Normal message.
■Private Messages — The recipient cannot forward the message to 
others.
■Urgent Messages — Places the message at the beginning of the 
recipient’s message queue so that Urgent messages are heard first. 
1Follow the steps in “Replying to a Message”
, “Forwarding...

Other Ways to Manage Your Voice Mail Messages37
Other Ways to 
Manage Your Voice 
Mail MessagesYou can listen to and, in some configurations, delete your voice messages 
from within an e-mail application or a messaging application using your 
Internet browser. For details, see “Listening to Your Messages in Your 
E-mail or Browser” in Chapter 7.
Other Kinds of 
MailboxesThe NBX system allows you (for the greeting-only mailbox) or the 
administrator (for phantom or group mailboxes) to set up mailboxes for...

38CHAPTER 4: NBX VOICE MESSAGING
Phantom MailboxA phantom mailbox does not have an actual telephone associated with it. 
The administrator sets up a phantom mailbox.
Examples:
■If you are a sales representative who travels constantly for your 
organization and never comes into the office, you still need a way to 
receive telephone messages. Using your phantom mailbox, you can 
retrieve, forward, and save messages in the same way that any other 
employee can but without a physical telephone connected to...

5 
STANDARD FEATURES
This chapter describes standard features of the NBX Business and Basic 
Telephones. It covers these topics:
■Answering a Call
■Using the NBX Telephone Display Panel
■More Ways to Dial a Call
■Setting Your Call Coverage Point
■Putting a Call on Hold
■Transferring a Call
■Establishing a Conference Call
■Setting the Volume
Unless otherwise noted, the features described in this chapter are 
available on the SuperStack 3 NBX, NBX 100, and NBX 25 systems.
For help on accessing NBX features...

40CHAPTER 5: STANDARD FEATURES
Answering a CallTo answer an incoming call, pick up the handset or, if you are using an 
NBX Business Telephone, press the Speaker button.
The display panel on an NBX Telephone shows the name and extension of 
an internal caller. If your organization purchases Caller ID service from 
your telephone company and if the external caller allows Caller ID 
information to be broadcast, the display panel shows the external caller’s 
name and telephone number.
An unanswered call on...