3Com Telephone Nbx 100 Instructions Manual

Hunt Groups and Calling Groups71
Calling GroupsOne type of hunt group is the Calling Group. Calling groups allow an 
incoming call to ring simultaneously on all telephones in a group, for 
example, a customer service group. To log in to or out of a calling group 
follow the steps in “Hunt Groups and Calling Groups”
 earlier in this 
chapter.
Figure 5
 shows an example of a calling group configuration.
Figure 5   Sample Calling Group Configuration
Group MembershipTo view the list of users that belong to a...

72CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Call ParkUse Call Park to place a call in a “holding pattern” and make it available 
for another person to pick up from any telephone on the system. Use the 
internal paging feature, the external paging feature, or both, to 
announce the call. The recipient can retrieve the call from any NBX 
Telephone by dialing the Call Park extension that you give during your 
announcement. 
This feature is useful when:
■The recipient is elsewhere in the building....

Paging73
3To notify another user about the parked call:
aFrom an NBX Business Telephone, select an Access button that is 
assigned for placing telephone calls, and dial the user’s extension, or 
use the paging feature. See “Paging”
 next for details.
bFrom an NBX Basic Telephone, press the hook switch. When you hear 
the dial tone, dial the user’s extension, or use the paging feature. See 
“Paging”
 next for details.
To retrieve a parked call:
1Pick up the handset of any telephone on the system.
2Dial...

74CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Dialing a Call to a 
Remote Office(NBX 100 and SuperStack 3 NBX) On these systems, you can dial calls 
between sites that are separated geographically but that are linked by a 
Wide Area Network (WAN) connection. Typical configurations are 
described in the next sections.
Using Unique
ExtensionsIn the sample network shown in Figure 6
, each site must have unique 
telephone extensions. Whenever you make a call to an extension not 
located at your own...

Bridged Extensions75
Figure 7   Using Site Codes to Dial Remote Offices
Bridged ExtensionsWith a bridged extension, buttons and status lights on one telephone are 
associated with buttons and status lights on another telephone. On the 
primary telephone, you can perform all operations (such as dialing 
telephone calls, placing calls on hold, forwarding calls, and so on). On the 
secondary telephone, you can answer calls made to the primary 
telephone’s extension but cannot make calls using the buttons...

76CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Delayed Ringing(NBX Business Telephone and Attendant Console only) The Delayed 
Ringing feature prevents a telephone on a shared line from ringing on a 
specific telephone until the incoming call rings on another telephone a 
specified number of times.
A shared line can be a bridged extension or an incoming analog 
telephone line that is mapped to more than one telephone.
Example:
A telephone extension is programmed to appear on a manager’s 
telephone...

Additional Applications77
Using a Feature CodeTo change from pulse dialing to DTMF during a call:
1Press the Feature button and 891.
2Your connection is switched from pulse to tone (DTMF) for the remainder 
of the call. When you hang up, the port you were using on the Analog 
Line Card reverts to pulse dialing mode.
Using a Mapped
ButtonYour administrator can map a button on your telephone so that you can 
press the button to change from pulse dialing to DTMF during a call. 
When you hang up, the port...

78CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM 

8 
ATTENDANT CONSOLES
The NBX 1105 Attendant Console and the NBX Complement Attendant 
Software (CAS) application enable a receptionist to handle high call 
volumes efficiently. Although receptionists are the primary users of the 
Attendant Console and CAS, the two can be used by busy sales 
representatives and others who receive a high volume of telephone calls 
or who make frequent calls to the same telephone numbers.
This chapter covers these features:
■NBX 1105 Attendant Console — A device that works...

80CHAPTER 8: ATTENDANT CONSOLES
NBX 1105 
Attendant ConsoleThe NBX 1105 Attendant Console has 50 Access buttons and five 
preprogrammed buttons.
Each of the Access buttons can handle two assignments, for total 
functionality of 100 buttons. The buttons support most of the same 
functions as the 12 Access buttons on the NBX Business Telephone. See 
Figure 8
. In effect, the Attendant Console is an extension of the NBX 
Business Telephone or NBX Basic Telephone to which it is assigned.
The Access buttons...