3Com Telephone Nbx 100 Instructions Manual
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http://www.3com.com/ Part Number: 900-0095-01 Published: July 2002 NBX ® Telephone Guide Telephones ■NBX 1102 Business Telephone ■NBX 2102 Business Telephone ■NBX 2102-IR Business Telephone ■NBX 2101 Basic Telephone Attendant Consoles ■NBX 1105 Attendant Console ■NBX Complement Attendant Software
Copyright © 2002, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation. 5ESS is a registered trademark and 4ESS is a trademark of Lucent Technologies. Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation. All other company and product names may be trademarks of the respective companies with which they are associated.
CONTENTS ABOUT THIS GUIDE How to Use This Guide 7 Conventions 8 Documentation 9 Comments on the Documentation 9 1GETTING STARTED Setting Up Your Password and Voice Mail for the First Time 11 NBX NetSet Utility 13 Starting the NBX NetSet Utility 13 Navigation and Shortcut Icons in the NBX NetSet Utility 14 Quick Reference Sheets 14 2NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls 16 Programmable Access Buttons on the Business Telephone 19 Default Settings 19 Status Lights for System Appearance Buttons on the Business Telephone 20 3NBX BASIC TELEPHONE Basic Telephone Buttons and Controls 22 Programmable Access Buttons on the Basic Telephone 23 Status Icons on the Basic Telephone 24 4NBX VOICE MESSAGING NBX Messaging Components 25 Important Considerations 26
Changing Your Password 26 Security Tips 27 Changing Your Name Announcement and Personal Greeting 27 Listening to NBX Messages 28 From Your Computer 29 From Your NBX Telephone 29 From Any Internal NBX Telephone 29 From a Remote Location 29 Information About Your Messages 30 Replying to a Message 31 Forwarding a Message 31 Creating and Sending a Message 33 Creating Personal Voice Mail Group Lists 34 Modifying or Deleting Groups 35 Marking a Message as Private or Urgent 36 Forwarding Incoming Calls to Your Call Coverage Point 36 Other Ways to Manage Your Voice Mail Messages 37 Other Kinds of Mailboxes 37 Greeting-Only Mailbox 37 Phantom Mailbox 38 Group Mailbox 38 5STANDARD FEATURES Answering a Call 40 Answering a Second Call 40 Using the NBX Telephone Display Panel 41 Tips on Using the Lists 42 More Ways to Dial a Call 42 An Internal Call 42 An External Call 43 Redialing a Call 43 Setting Your Call Coverage Point 43 Putting a Call on Hold 44 Transferring a Call 45 Announced (Screened) Transfer 45 Blind Transfer 45
Direct Mail Transfer 46 Establishing a Conference Call 46 More About Conference Calls 47 Disconnecting the Last Person That You Called 48 Setting the Volume 48 6PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 50 Ringer Tones 50 Speed Dials 51 Personal Speed Dials 51 System-wide Speed Dials 52 Special Case: One-Touch Speed Dials 53 Printing Speed Dial Lists 54 Printing Labels for NBX Telephones 54 Off-Site Notification 55 Do Not Disturb 58 Preventing Unauthorized Use of Your Telephone 59 Telephone Locking 59 Call Permissions 60 Class of Service Override 60 Palm Integration 61 Using a Headset 61 Ending Calls When Using a Headset 62 Returning to the Headset After a Long Delay 62 7GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Your E-mail or Browser 64 Account (Billing) Codes 64 Caller ID 65 Internal and External Caller ID 65 Calling Line Identity Restriction (CLIR) 65 Call Pickup 66 Directed Call Pickup 67 Group Call Pickup 67
Hunt Groups and Calling Groups 68 Hunt Groups 68 Calling Groups 71 Group Membership 71 Call Park 72 Paging 73 Dialing a Call to a Remote Office 74 Using Unique Extensions 74 Using Site Codes 74 Bridged Extensions 75 Delayed Ringing 76 Pulse Dialing 76 Using a Feature Code 77 Using a Mapped Button 77 Using a Personal Speed Dial 77 Additional Applications 77 8ATTENDANT CONSOLES NBX 1105 Attendant Console 80 Attendant Console Labels 82 Complement Attendant Software 83 Managing Calls 84 ATELEPHONE INSTALLATION, MAINTENANCE, AND T ROUBLESHOOTING Connecting the Telephone 85 Attaching and Adjusting the Support Bracket 86 Low-Profile and High-Profile Positions 86 Wall-Mount Position 87 Security Wall-Mount Bracket 87 Moving Your Telephone 88 Swapping Telephones 88 Cleaning Your Telephone 88 Troubleshooting Problems 89 INDEX
ABOUT THIS GUIDE This guide is intended for anyone using NBX® Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the NBX NetSet ™ administration utility for personal telephone settings. If the information in the release notes (readme.pdf) on the Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. Analog telephones connected to the NBX system through the Analog Terminal Card or the single-port Analog Terminal Adapter can use most of the features described in this book. For a list of features and Feature Codes, see the NBX Feature Codes Guide in the NBX NetSet utility. How to Use This GuideTa b l e 1 shows where to look for specific information in this guide. Ta b l e 1 Where to Find Information If you are looking for information aboutTurn to How to get startedChapter 1 The NBX Business Telephones, their buttons, and controlsChapter 2 The NBX Basic Telephone, its buttons, and controlsChapter 3 NBX Voice Messaging featuresChapter 4 Using standard telephone featuresChapter 5 Personalizing your telephoneChapter 6 Enhanced system featuresChapter 7 The Attendant Console and Complement Attendant SoftwareChapter 8 Telephone maintenance and troubleshooting informationAppendix A References to all topics in this bookIndex
8ABOUT THIS GUIDE ConventionsTa b l e 2 defines some commonly used words and phrases in this guide. Ta b l e 3 lists conventions that are used throughout this guide. Ta b l e 2 Common Terms TermDefinition Auto AttendantThe set of voice prompts that answers incoming calls and describes actions that a caller can take to access individual services. AdministratorThe person who is responsible for maintaining your 3Com Networked Telephony Solution. ReceptionistThe person who answers the majority of incoming telephone calls. In some business environments, this person may be a switchboard operator. UserA person who has a single NBX Business Telephone, an NBX Basic Telephone, or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device. NBX 25NBX 25 Communications System NBX 100NBX 100 Communications System SuperStack 3 NBX3Com SuperStack 3 NBX Networked Telephony Solution Ta b l e 3 Icons IconTypeDescription Information noteInformation that describes important features or instructions. CautionInformation that alerts you to potential loss of data or potential damage to an application, system, device, or network. WarningInformation that alerts you to potential personal injury.
Documentation9 DocumentationThe documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. To order a set of paper copies of the NBX Administrator’s Guide, NBX Installation Guide, and NBX Telephone Guide, as well as the NBX Resource Pack CD, contact your authorized 3Com NBX reseller. When you log in to the NBX NetSet ™ utility as a user or administrator, you can view the PDF versions of the NBX Telephone Guide and NBX Feature Codes Guide by clicking the icons at the bottom of the screen. When you log in as an administrator, you can also see the NBX Administrator’s Guide. Comments on the DocumentationYour suggestions are important to us. They help us to make the NBX documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: [email protected] Include the following information with your comments: ■Document title ■Document part number (found on the front or back page) ■Page number Example: NBX Telephone Guide Part Number 900-0095-01 Page 25 As always, please address all questions regarding the NBX hardware and software to your authorized 3Com NBX reseller.