3Com Telephone Nbx 100 Instructions Manual

							Using the NBX Telephone Display Panel41
See also “Status Icons on the Basic Telephone” in Chapter 3 for the 
indicators in the NBX Basic telephone display panel during these calls.
Using the NBX 
Telephone 
Display PanelUse the telephone display panel of the NBX Telephone to dial a number:
■Call Logs — Logs of the most recent calls to and from your telephone 
(Missed Calls, Answered Calls, Dialed Calls). 
■Directory — A list of the users and their extensions on your system
■Personal Speed Dials — A list of personal speed dial numbers that 
you have set in NBX NetSet > Speed Dials or System Speed Dials, 
the list of the system-wide speed dial numbers
To access the display panel lists:
1Pick up the handset. Press one of the scroll keys to the right of the display. 
On an NBX Business Telephone, press a scroll key without picking up the 
handset. The Speaker comes on, and you hear the dial tone briefly.
2Use the scroll keys to move through the lists. When you see the list that 
you want to use, press the button under Slct (Select). 
3Use the scroll keys to move to the name or number that you want to call. 
Verify that the cursor is at that entry, and press the button under Slct.
4To move back to the previous menu, press the button under Back.
5To leave the lists entirely, press the button under Exit, or press an Access 
button that is programmed for Release, or hang up.
On holdOn holdIf you have placed two calls on hold:
■And you DO NOT hang up the handset, press 
Call Toggle to return to the call you most recently 
placed on hold. Then press Call Toggle again to 
return to the line you first placed on hold.
■And you DO hang up the handset, pick up the 
handset to return to the call you most recently 
placed on hold. Then press Call Toggle to be 
connected to the line you first placed on hold.
Active or on 
holdOn holdIf a third call comes in while you have one active call 
and one on hold, or two calls on hold, the system 
forwards the third caller directly to your call 
coverage point. See “Setting Your Call Coverage 
Point” in Chapter 5 for call forwarding details.
Table 10   Managing Multiple Calls on the NBX Basic Telephone  (continued)
Line ALine BHow to Manage New Calls 
						

							42CHAPTER 5: STANDARD FEATURES
Tips on
Using the Lists■After you press a scroll key, if you do not select an item immediately, 
the display alternates between the list:
and the menu choices:
■In the user directory, names appear in alphabetical order. The system 
updates the directory when your administrator adds or removes users.
■In the user directory, to move quickly to the first name that begins 
with a particular letter, use the key pad. For example: press 3 twice to 
move to the first name that begins with E; press 3 three times to move 
to the first name that begins with F. Then scroll to the name you want.
More Ways to Dial 
aCallThis section describes other standard dialing features. For information on 
dialing from an analog telephone, see the NBX Feature Codes Guide in 
the NBX NetSet utility.
An Internal CallTo dial an internal call:
1Pick up the handset or, on an NBX Business Telephone, press the Speaker 
button. You hear the dial tone. For an internal call, if your telephone 
defaults to an external line or if you inadvertently choose an external line, 
select an internal line.
2Use the display panel to find and dial the last name in the user directory, 
find and dial one of the numbers in a speed dial directory, or dial the 
person’s 3-digit or 4-digit extension.
Call Logs
Directory
Select an entry
Slct | Back | Exit
Lee Man Yee
Lee Margaret 
						

							Setting Your Call Coverage Point43
3When you are finished, hang up the handset, or if you are using the 
Speaker, press the Speaker button again to end the call.
For details about placing calls to remote or branch offices, see “Dialing a 
Call to a Remote Office” in Chapter 7.
An External CallTo dial an external call:
1Pick up the handset or, if you are using an NBX Business Telephone, press 
the Speaker button. You hear the Dial Tone. If your telephone defaults to 
an internal line, dial 9, 8 or whatever you need to access an external line. 
If you are using an NBX Business Telephone and one of the buttons is 
configured to access an external line directly, press the Access button.
2Dial the number, OR use the display panel on an NBX Telephone to scroll 
to a recent missed, answered, or dialed number, or a personal or 
system-wide speed dial number. If you have programmed one of the 
One-Touch buttons on the NBX Business Telephone, press that button. 
3When you finish speaking, hang up the handset, or if you are using the 
Speaker, press the Speaker button to terminate the call.
Redialing a CallOn an NBX Business Telephone:
■Pick up the handset and press Redial to dial the most recent number 
that you called OR use the Call Logs to redial a recently missed, 
answered, or dialed call.
On an NBX Basic Telephone:
■Pick up the handset on your telephone and then press the Feature 
button + 401 to dial the most recent number that you dialed, OR use 
the Call Logs on the display panel to redial a recently missed, 
answered, or dialed call.
Setting Your Call 
Coverage PointUse this feature to specify:
■How many times you want your telephone to ring before the system 
forwards unanswered calls
■Where you want your calls to go when you do not answer
To change the number of rings or the call coverage point:
1Log in to NBX NetSet > User Information > Call Forward.
2Select your choice for the Number of rings before forwarding a call. 
						

							44CHAPTER 5: STANDARD FEATURES
3Select a call coverage point:
■If you select Forward Call to Phone Number, type that number in 
the Phone Number field. Do not use parentheses, hyphens, or spaces. 
For external calls, start by entering a 9 or 8 or whatever required to 
access an outside line. Example: 912815551212 dials (281) 555-1212.
The number that you choose may be limited by your call permissions. To 
view your permissions, see NBX NetSet > User Info > Call Permissions.
■If you select Disconnect (no coverage), the system disconnects an 
incoming call if it is not answered after the specified number of rings. 
4Click Apply, and then click OK.
■Calls that come in directly to your extension go to the call coverage 
point that you specify in the NBX NetSet utility. 
■Calls that come to your telephone through hunt groups and calling 
groups follow the call coverage path that your administrator sets up 
for the group. See “Hunt Groups and Calling Groups”
 in Chapter 7.
Putting a Call 
on HoldOn an NBX Business Telephone, press Hold. To return to the call, press 
the Access button on which the call arrived.
On an NBX Basic Telephone:
1Press the Hold button. 
2To return to the call, press the Call Toggle button.
To put an NBX Basic Telephone call on hold to dial a second number:
1Press the Call Toggle button to put the call on hold and then dial the 
second telephone number.
2To return to the original call, press the Call Toggle button again.
On the NBX Basic Telephone, if you have placed two calls on hold, how 
you return to the calls depends on whether you have hung up since you 
put the call on hold. 
If you place two calls on hold:
■And you DID NOT hang up the handset, press Call Toggle to return to 
the call that you most recently put on hold. Then press Call Toggle 
again to return to the second call.
■And you DID hang up the handset, pickup the handset to return to 
the call that you most recently put on hold. Then press Call Toggle to 
return to the second call. 
						

							Transferring a Call45
Transferring a CallWhen you answer an incoming telephone call, the Transfer feature allows 
you to send that call from your telephone to any other internal line or, if 
your call permissions allow, to an outside line. (To view your permissions, 
log in to NBX NetSet > User Information > Call Permissions. The 
administrator can change your call permissions.)
Announced
(Screened) TransferBefore you complete a transfer, you can announce to the recipient that 
you are transferring a call. The recipient can then decide whether to take 
the call. To announce a transfer:
1While on a call, press the Transfer button. The system places the caller 
on hold and selects a new line.
2Dial the extension number to which you want to transfer the call.
3When the recipient answers, announce the call. 
■If the recipient wants to take the call, press Transfer again to 
complete the transfer, and hang up the handset.
■If you are on an NBX Business Telephone and the recipient does not 
want to take the call, retrieve it by pressing the Access button on 
which the call originated.
■If you are on an NBX Basic Telephone, and the recipient does not want 
to take the call, press and release the hook switch to disconnect the 
attempted transfer, and then retrieve the original call by pressing Call 
To g g l e.
Blind TransferIn a blind transfer, you transfer the call without notifying the recipient:
1While on a call, press the Transfer button. The system places the caller 
on hold and selects a new line.
2Dial the number to which you want to transfer the call.
3As soon as you hear a full ring, press the Transfer button and hang up. 
(If you press the Transfer button too soon after you dial the number, the 
transfer may not occur.)
Your administrator can disable announced Transfers for the entire NBX 
system. When that setting is enabled, every time that you press the 
Transfer button, the current call is transferred as soon as you dial the 
extension — without waiting for you to announce the call. 
						

							46CHAPTER 5: STANDARD FEATURES
Direct Mail TransferYou can transfer a call directly into another user’s voice mailbox. The call 
does not ring on that user’s telephone.
Calls transferred to a user’s mailbox by means of Direct Mail Transfer are 
always directed into that user’s voice mailbox, even if the recipient has 
specified a different call coverage point.
On an NBX Business Telephone:
1While you are on a call, press the Access button assigned to Direct Mail 
Transfer.
2Dial the extension of the person to whose voice mailbox you want to 
transfer the call.
3Hang up the handset.
On an NBX Basic Telephone:
1While you are on a call, press the Feature button and 441.
2Dial the voice mail extension of the person to whose voice mailbox you 
want to transfer the call.
3Hang up the handset.
Establishing a 
Conference CallYou can establish a Conference Call with up to four parties, including 
yourself. You must be using a telephone on the NBX system. The other 
three parties can be any combination of internal and external calls.
From an NBX Telephone, follow these steps:
On the NBX Basic Telephone, you must use the Feature code instructions 
in parentheses. For the NBX Business Telephone, use the Conference 
button OR the Feature Code instructions.
1Dial a call, or receive a call from someone else. Two parties are now on 
the call.
2While on the call, press the Conference button (or press Feature + 430). 
The system selects a new line and places the first party on hold.
3Dial a call to an internal or external third party. 
■For an announced conference, wait for the third party to answer the 
call, and then press the Conference button (or Feature + 430) again.  
						

							Establishing a Conference Call47
■Until you press the Conference button (or Feature + 430) the 
second time, the second party remains on hold, and you may 
converse with the third party privately.
■For a blind conference, press the Conference button (or Feature + 
430) immediately after you dial the number. You return to the 
conference, and you and the second party hear the called party’s 
telephone ringing.
If the third party answers, three parties are now in the conference call. 
If the third party is internal and does not answer, the attempt to 
conference is cancelled. You cannot establish a conference call with an 
NBX user’s voice mailbox.
4Repeat steps 2 and 3 to conference in a fourth party.
■On the NBX Business Telephone, to use your speaker phone during 
the conference call, press the Speaker button.
■On the NBX Business Telephone, to turn off the microphone, press the 
Mute button. The other parties cannot hear you, but you can hear 
them. 
■For details about the Speaker and Mute features, see “Business 
Telephone Buttons and Controls” in Chapter 2.
More About
Conference Calls
■To place your part of a conference call on hold, press the Hold button. 
The other parties can talk among themselves, but they cannot hear 
you. Music on hold does not play when a conference call is on hold.
■To transfer a conference call to another telephone, press the Transfer 
button. Dial the number to which you want to transfer the call, 
announce to the recipient (optionally) that you are transferring a 
conference call, and then press the Transfer button again. All of the 
conferenced parties are transferred except yourself.
■Your ability to drop the last person that you added to the conference 
is transferred to the person who accepts the transfer. 
						

							48CHAPTER 5: STANDARD FEATURES
Disconnecting the
Last Person
That You Called(NBX 100 and SuperStack 3 NBX only) Use the Conference Drop 
feature to disconnect the last person that you add to a conference call. 
This feature is helpful if, when you add a party, your call is answered by 
someone else. 
■Only the person who added the last caller to the conference call can 
drop that caller.
■Your administrator can configure any Access button on an NBX 
Business Telephone or the Attendant Console to be a Conference 
Drop button.
On an NBX Basic Telephone, or on an NBX Business Telephone that does 
not have a button programmed for Conference Drop: 
1Press the Feature button and 431.
2The system returns you to the others who are in the conference call.
Setting the VolumeOn any NBX Telephone, use the Volume Control buttons to raise or 
lower the volume.
■Ring Volume — To raise or lower the volume of the ring, press the up 
or down Volume Control buttons repeatedly while your telephone 
is ringing, until the volume is at the level that you prefer. Ringer 
volume is different from ringer tone. See “Ringer Tones”
 in Chapter 6.
You can listen to and change the sound of the ringing on your telephone 
in NBX NetSet > Ringer Tones. See Chapter 1
 for how to use the NBX 
NetSet utility.
■Handset Volume — To raise or lower the volume of the dial tone or 
of the sound that you hear on the handset, pick up the handset and 
then press the up or down Volume Control buttons repeatedly until 
the volume is at the level that you prefer. You can change the volume 
during a conversation or by listening to the dial tone. 
■Speaker Volume (NBX Business Telephones only) — To raise or 
lower the volume of the speaker when you are using the speaker 
phone, press the Speaker button and then press the up or down 
Volume Control button repeatedly until the volume is at the level you 
prefer. You can change the volume during a conversation or by 
pressing Speaker and listening to the dial tone. 
						

							6 
PERSONALIZING YOUR TELEPHONE
Your NBX Networked Telephony System has many features that can make 
it easier to use your telephone. This chapter describes:
■Guidelines About Features on NBX Telephones
■Ringer Tones
■Speed Dials
■Off-Site Notification
■Do Not Disturb
■Preventing Unauthorized Use of Your Telephone
■Class of Service Override
■Palm Integration
■Using a Headset
For help on accessing NBX features from an analog telephone, see the 
NBX Feature Codes Guide below any screen in the NBX NetSet utility. For 
how to set up your NBX NetSet password for the first time, see 
Chapter 1
.
If your system uses a messaging application other than NBX Messaging, 
such as 3Com NBX Unified Communications or a third-party messaging 
application, use the documentation for your messaging application 
instead of these instructions. 
						

							50CHAPTER 6: PERSONALIZING YOUR TELEPHONE
Guidelines About 
Features on NBX 
Telephones■If your telephone does not have a button programmed for Feature, 
ask your administrator to program one. Unless otherwise noted, all of 
these features are available on the NBX 100, NBX 25, and 
SuperStack 3 NBX systems.
■Your administrator determines whether some of the features that are 
described in this chapter are available for your telephone or for the 
entire system, so some of these features may not be available to you.
■The settings on your telephone, including your extension, personal 
settings, and system settings, remain the same even when you move 
your telephone from one Ethernet jack to another, as long as both 
Ethernet connections are part of the same LAN.
■Because your extension and personal settings are associated with your 
telephone, you cannot switch your telephone with another user’s 
telephone without first having your administrator reassociate your 
profile with the other telephone.
Ringer TonesTo help you to distinguish your telephone’s ring from the sound of other 
phones, use the NBX NetSet utility to select one of nine ringing tones. 
To change the ringer tone:
1Verify that your computer has a sound card and speaker. 
2Log in to NBX NetSet > Ringer Tones.
3Click each of the nine Sample Ringer Tone buttons to hear the choices. 
4From the Ringer Tone Setting pull-down list, select the number of the 
tone that you want. 
5Click Apply.