3Com Telephone Nbx 100 Instructions Manual

							3 
NBX BASIC TELEPHONE
This chapter describes the buttons, controls, and features that are specific 
to the NBX 2101 Basic Telephone. It covers these topics:
■Basic Telephone Buttons and Controls
■Programmable Access Buttons on the Basic Telephone
■Programmable Access Buttons on the Basic Telephone
Unless otherwise noted, the features discussed in this chapter apply to 
the SuperStack 3 NBX, NBX 100, and NBX 25 Networked Telephony 
Solutions.
For a description of the features on the NBX Business Telephone, see 
Chapter 2
. 
						

							22CHAPTER 3: NBX BASIC TELEPHONE
Basic Telephone 
Buttons and 
ControlsFigure 3 shows the buttons and controls on the NBX Basic Telephone.
Figure 3   NBX Basic Telephone (Model 2101)
The NBX Basic Telephone has these features:
1 Handset
2 Display panel — Provides telephone status messages (see Ta b l e 7
), 
Caller ID, Locked Telephone, and other feature information (if enabled), 
and the number of messages in your voice mail mailbox. You can also use 
it to view and dial from the call logs of your most recent calls , the 
internal user directory, your personal speed dial list or the system-wide 
speed dial list.
3 Soft buttons — Allow you to select and dial names from Call Logs (your 
recent Missed, Answered, and Dialed calls), the internal user directory, or 
the personal and system-wide speed dial lists. See “More Ways to Dial 
aCall” in Chapter 5. The buttons, from left to right, are:
■Slct (Select)
■Back (returns you to the next higher level in the menu)
■Exit
23
4
5
6
7
8
9
10
11
12
1 
						

							Programmable Access Buttons on the Basic Telephone23
4 Scroll buttons — Allow you to scroll through user names in the internal 
user directory, view your personal speed dials and system-wide speed 
dials, and view recent calls to and from your telephone. See “Using the 
NBX Telephone Display Panel” in Chapter 5.
5 MSG (Message) button — Accesses your voice mail messages through 
the NBX Messaging system. See “Listening to NBX Messages”
 in 
Chapter 4
.
6 Telephone key pad
7 Volume control buttons — Adjust the volume of the ringer and the 
handset. See “Setting the Volume”
 in Chapter 5.
8 Hold button — Places a caller on hold. See “Putting a Call on Hold”
 in 
Chapter 5
.
9 Transfer button — (factory default setting) See “Programmable Access 
Buttons on the Basic Telephone” later in this chapter.
10 Call Toggle button — (factory default setting) See “Programmable 
Access Buttons on the Basic Telephone” later in this chapter.
11 Feature button — (factory default setting) See “Programmable Access 
Buttons on the Basic Telephone” later in this chapter.
12 Switch hook (under the handset) — Pressing and releasing the switch 
hook gives you a dial tone. This feature is used with Call Park. See “Call 
Park” in Chapter 7.
Programmable 
Access Buttons on 
the Basic TelephoneThe NBX Basic Telephone has three programmable Access buttons. The 
factory-default settings for these buttons are (from left to right):
■Feature — Press this button before you dial a feature code. See the 
NBX Feature Codes Guide below any screen in the NBX NetSet utility.
■Call Toggle — The Call Toggle button is available only on the NBX 
Basic Telephone. Using this button, you can manage two telephone 
calls at the same time. See “Answering a Call”
 in Chapter 5.
■Transfer — Press this button to transfer the current call to another 
extension or telephone number. See “Transferring a Call”
 in 
Chapter 5
.
Your administrator can program these buttons for other commonly used 
functions. However, changing the settings for the Feature or Call Toggle 
buttons greatly reduces your ability to use some of the NBX system 
features. 
						

							24CHAPTER 3: NBX BASIC TELEPHONE
Status Icons on the 
Basic TelephoneYour NBX Basic Telephone allows you to use two telephone lines at the 
same time. 
On the display panel, the behavior of the telephone icon next to the 
number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, 
indicates the status of the lines. See Ta b l e 7
..
If a call comes in on one line while you are on a call on the other line, you 
can answer the second call. See “Answering a Call”
 in Chapter 5.
Ta b l e 7    Status Indicator Behavior for the Telephone Icon in the Display Panel
Telephone 
Icon
Status
SteadyThe line is in use.
Fast blinkThe line is ringing.
Slow blinkThe line is on hold. 
						

							4 
NBX VOICE MESSAGING
This chapter covers these topics:
■NBX Messaging Components
■Changing Your Password
■Changing Your Name Announcement and Personal Greeting
■Listening to NBX Messages
■Replying to a Message
■Forwarding a Message
■Creating and Sending a Message
■Creating Personal Voice Mail Group Lists
■Marking a Message as Private or Urgent
■Forwarding Incoming Calls to Your Call Coverage Point
■Other Ways to Manage Your Voice Mail Messages
■Other Kinds of Mailboxes
NBX Messaging 
ComponentsA key component of the NBX Networked Telephony Solutions is the 
NBX Messaging system, which includes voice mail, off-site notification, 
and several administrative features. Voice mail allows callers to leave voice 
messages in your voice mailbox when you are not able to answer your 
telephone. You can listen to, save, and forward those messages from any 
touch-tone telephone. 
If your system uses a messaging application other than NBX Messaging, 
such as 3Com
® NBX® Unified Communications or a third-party 
messaging application, use the documentation for your messaging 
application instead of the instructions in this chapter. 
EXCEPTION: Use the procedures in “Changing Your Password”
 regardless 
of your messaging application. 
						

							26CHAPTER 4: NBX VOICE MESSAGING
Important
Considerations■The steps are the same for initially setting up the name 
announcement, personal greetings, and passwords for personal, 
greeting-only, and phantom voice mailboxes. See “Setting Up Your 
Password and Voice Mail for the First Time” in Chapter 1 for details. 
(Your administrator creates group mailboxes and their passwords.) 
■For changes to passwords and greetings, see “Changing Your 
Password” and “Changing Your Name Announcement and Personal 
Greeting” later in this chapter.
■The default setting for the maximum length of each voice mail 
message on the system is 5 minutes. Your administrator can configure 
your organization’s NBX messaging system to receive and store voice 
mail messages that are up to 10 minutes long.
■Use the Off-Site Notification feature if you want the NBX system to 
notify you when callers leave voice mail messages in your voice 
mailbox. See “Off-Site Notification”
 in Chapter 6.
For information on accessing NBX features from an analog telephone, see 
the NBX Feature Codes Guide in the NBX NetSet
™ utility. For how to set 
up your NBX NetSet password the first time, see Chapter 1
.
Changing Your 
PasswordYou use the same 4-digit to 10-digit password to log in to the NBX NetSet 
utility and to access your NBX voice mail. You can change this password 
with your telephone (using the NBX voice prompts or a feature code) or 
through the NBX NetSet utility. See Ta b l e 8
.
See Chapter 1
 for how to set up your password for the first time.
If you forget your password, the administrator can set it to be your 
extension number. Then follow the instructions in Ta b l e 8
 to change it to 
a more secure password. See “Security Tips”
 next.
If your NBX system uses 3Com NBX Unified Communications or a 
third-party messaging system:
■Use the feature code method in Ta b l e 8 to set and change the NBX 
NetSet password.
■3Com recommends that you use the same password for your voice 
messaging system and for the NBX NetSet utility. 
						

							Changing Your Name Announcement and Personal Greeting27
Security Tips■Change your password often.
■Do not use passwords that can easily identify you, such as your phone 
extension or birth date. 
■Avoid simple passwords such as 1234 or 0000.
■Use numbers only; do not use * or # as part of your password.
■Longer passwords are more secure.
■Never tell your password to anyone.
Changing Your 
Name 
Announcement and 
Personal GreetingChange your personal greeting often, to let callers know, for instance, 
that you are on vacation, available at another number, or unavailable for 
a specified amount of time. 
You may also want to change the greeting to say that your extension is a 
“greeting-only mailbox,” so that callers do not attempt to leave 
messages. See “Greeting-Only Mailbox”
 later in this chapter.
Ta b l e 8    Steps to Changing Your Password
FeatureBusiness PhoneBasic PhoneAnalog Phone
Password — Change
If your system uses NBX 
Messaging — Follow the NBX 
voice prompts to change your NBX 
password and NBX NetSet 
password. They are the same. 
NBX Messaging users can also use 
the Feature Code method, next, to 
change passwords.
If your system uses a 
messaging application other 
than NBX Messaging — Use this 
code sequence to change your 
password for the NBX NetSet 
utility. 
3Com recommends that you use 
the same password for NBX NetSet 
and your messaging application.
Msg button
+ current password
+ #
+ 2
+ follow the prompts
Feature 
+ 434
+ current password
+ #
+ new password
+ #
+ repeat new passwordMsg button
+ current password
+ #
+ 2
+ follow the prompts
Feature 
+ 434
+ current password
+ #
+ new password
+ #
+ repeat new password500 ** + extension
+ current password
+ #
+ 2
+ follow the prompts
# 
(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ current password
+ #
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat new password
+ #
(Confirmation Tone) 
						

							28CHAPTER 4: NBX VOICE MESSAGING
To change your name announcement or personal greeting:
1Log in to your mailbox at your telephone or remotely.
2Press 9 for Mailbox Options and then press 1.
3To review or change your name announcement, press 1 and follow the 
prompts.
4To review or change your personal greeting, press 2 and follow the 
prompts.
If you forget your password, the administrator can set it to be your 
extension number. Then follow the instructions in Ta b l e 8
 to change it to 
a more secure password. See “Security Tips”
 earlier in this chapter.
Listening to NBX 
MessagesYou can listen to your NBX voice mail messages from your NBX 
telephone, from any touch-tone telephone, or by logging in to the NBX 
NetSet utility. After you listen to messages, you can save or delete them 
to clear them from the New Messages queue. For how to set up your 
NBX NetSet password the first time, see Chapter 1
.
If your system uses a messaging application other than NBX Messaging 
(such as 3Com NBX Unified Communications or a third-party messaging 
application), use the documentation for your messaging application 
instead of these instructions.
Message IndicatorsWhen you have messages in your mailbox:
■On an NBX Business Telephone — The indicator next to the MSG 
button lights up, and the display panel shows the total number of 
messages. Example: 3Msgs2New.
■On an NBX Basic Telephone — The display panel shows the total 
number of messages. Example: 3Msgs2New.
■On an analog telephone — Pick up the handset. If you hear the 
New Messages Tone (alternating solid tone and rapid stutter tone), 
you have new messages (or messages that you have listened to but 
did not save or delete). For information on accessing NBX features 
from an analog telephone, see the NBX Feature Codes Guide in the 
NBX NetSet utility. 
■In the NBX NetSet utility — Log in as a user. The list of your 
messages appear in the Voice Mail Messages area on the NBX NetSet 
> Personal Settings screen. A new message has a* next to it. A 
forwarded messages has FWD: next to it.  
						

							Listening to NBX Messages29
From Your ComputerTo listen to your messages from your computer, you must have a sound 
card and a third-party application such as Windows Media Player:
1Log on to the NBX NetSet utility with your extension and password.
2Select a message in the Voice Mail Messages area, Personal Settings tab. 
3Click Listen. 
4The third-party application downloads and plays the voice message.
5To delete the message, select the message and then click Delete.
From Your NBX
TelephoneTo listen to your messages from your own NBX Business or Basic 
Telephone:
1Pick up the handset and press the MSG button to access the mailbox.
2At the prompt, type your password and press #.
3See Ta b l e 9
 for the buttons that you use to manage your messages.
From Any Internal
NBX TelephoneTo listen to your messages from any NBX telephone other than your own 
within your NBX system:
1Pick up the handset and press the MSG button.
2Press * and dial your extension. You hear your name announcement.
3Dial your password and press #. 
4See Ta b l e 9
 for the buttons that you use to manage your messages.
From a Remote
LocationTo listen to your messages from an external telephone:
■If you can dial your telephone extension directly — Press * 
during your greeting. At the prompts, enter your extension and 
password, and press #.
■If you call the main telephone number of your organization 
and:
■The Automated Attendant answers — Press * * during the 
greeting. At the prompts, enter your extension and password, and 
press #.
■The receptionist answers — Ask to be transferred to your voice 
mail. Press * during the greeting. At the prompts, enter your 
extension and password and press #.
See Ta b l e 9
 for the buttons that you use to manage your messages. 
						

							30CHAPTER 4: NBX VOICE MESSAGING
Information About
Your MessagesTo listen to date, time, and sender information for a message in your 
mailbox, press 6 during or after the message, and then press one of these 
buttons:
Ta b l e 9    Managing Your NBX Voice Messages
Play or repeat a message.
Save the message.
Delete the message from your mailbox. You cannot 
retrieve a message after you delete it.
Reply to the message. See “Replying to a Message” 
later in this chapter.
Forward the message. See “Forwarding a Message” 
later in this chapter.
Listen to date, time, and sender information about 
the message. See “Information About Your 
Messages” next.
Back up 5 seconds in the current message.
Pause the current message for up to 20 seconds. 
Move ahead 5 seconds in the current message.
Move to the next message.
Return to the main menu.
Date and time information.
Sender information.
Listen to the previous message.