3Com Telephone Nbx 100 Instructions Manual

							1
GETTING STARTED
As soon as you are given a telephone and extension number, you need to 
set up a password and record your name announcement and personal 
greeting.
This chapter covers these topics:
■Setting Up Your Password and Voice Mail for the First Time
■NBX NetSet Utility
■Quick Reference Sheets
For how to access NBX features from an analog telephone, set your 
password as described next and then see the NBX Feature Codes Guide in 
the NBX NetSet utility.
Setting Up Your 
Password and 
Voice Mail 
for the First TimeThe procedure by which you set up your password and voice mailbox for 
the first time depends on:
■The kind of telephone that you have
■The kind of voice messaging system on your NBX system. Ask your 
administrator what kind of voice messaging is active on your system.
Ta b l e 4
 describes how to set up your first password.
For details on tones and codes on analog telephones, see the NBX 
Feature Codes Guide in the NBX NetSet utility. 
						

							12CHAPTER 1: GETTING STARTED
Ta b l e 4    Setting Your NBX NetSet and Messaging Password
FeatureNBX Business PhonesNBX Basic PhonesAnalog Telephones
Password — Set Initially
If your system uses NBX 
Messaging, follow the NBX voice 
prompts to set your NBX password 
(which is the same for NBX NetSet 
and voice messaging) OR use the 
NBX NetSet utility, described next.
If your system uses a voice 
messaging application other 
than NBX Voice Messaging, use 
this code sequence to set your 
password for the NBX NetSet utility. 
3Com recommends that you use the 
same password for NBX NetSet and 
your voice messaging application.
FOR ALL VOICE MESSAGING 
SYSTEMS: 
■Use only 4- to 10-digit numbers
■Do not use letters, *, or # as part 
of your password.
Msg button and follow 
the voice prompts
OR, for systems that do 
not use NBX Messaging:
Feature 
+ 434
+ new password
+ #
+ repeat your new 
password
+ #Msg button and follow 
the voice prompts
OR, for systems that do 
not use NBX Messaging:
Feature
+ 434
+ new password
+ #
+ repeat your new 
password
+ #500 ** and follow the 
voice prompts
OR, for systems that do 
not use NBX Messaging:
# 
(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat your new 
password
+ #
(Confirmation Tone)
Password — Change
If your system uses NBX 
Messaging, follow the NBX voice 
prompts to change your NBX 
password (which changes your NBX 
NetSet password, because they are 
the same) OR use the NBX NetSet 
utility, described next.
If your system uses a voice 
messaging application other 
than NBX Voice Messaging, use 
this code sequence to change your 
password for the NBX NetSet utility. 
3Com recommends that you use the 
same password for NBX NetSet and 
your voice messaging application.
FOR ALL VOICE MESSAGING 
SYSTEMS:
■If you forget your password, the 
administrator can reset it to your 
extension. Then use this code 
(for applications other than NBX 
Voice Messaging) or the NBX 
voice prompts to change it.
Msg button
+ current password
+ #
+ 2
+ follow the prompts
OR, for systems that do 
not use NBX Messaging:
Feature 
+ 434
+ current password
+ #
+ new password
+ #
+ repeat your new 
passwordMsg button
+ current password
+ #
+ 2
+ follow the prompts
OR, for systems that do 
not use NBX Messaging:
Feature 
+ 434
+ current password
+ #
+ new password
+ #
+ repeat your new 
password500 ** 
+ current password
+ #
+ 2
+ follow the prompts
OR, for systems that do 
not use NBX Messaging:
# 
(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ current password
+ #
(Feature Entry Tone)
+ new password
+ #
(Feature Entry Tone)
+ repeat your new 
password
+ #
(Confirmation Tone) 
						

							NBX NetSet Utility13
NBX NetSet UtilityThe NBX NetSet administration utility has two interfaces:
■Administrator — Your administrator logs on with a special password 
and uses the NBX NetSet utility to manage and configure system-wide 
telephone settings and many of the settings for your telephone.
■User — As a telephone user, you log in to the NBX NetSet utility with 
your own system ID (your extension) and password to:
■View and change your telephone’s personal settings, such as speed 
dials, ringer tone, and specify where you want your calls to go 
when you cannot answer them (your call coverage point)
■Listen to and delete your voice messages from your computer as an 
alternative to managing calls on your telephone.
■View your call permissions, current feature settings, and the 
internal user directory to call other users on your system, and log in 
to and log out of one or all hunt groups and calling groups of 
which your telephone is a member.
See Chapter 5
, Chapter 6, and Chapter 7 for discussions about the 
standard and enhanced features that you can monitor and change in the 
NBX NetSet utility. See Chapter 4
 for voice messaging features.
If your NBX system uses 3Com NBX Unified Communications or a 
third-party messaging application, off-site notification and other voice 
messaging features are available through your messaging application. 
See the application’s documentation rather than using this Guide.
Starting the NBX
NetSet UtilityTo use the NBX NetSet utility, you need a computer that is connected to 
your local area network (LAN) and that has a web browser. (You do not 
need Internet access.) To start the NBX NetSet utility:
1Ask your administrator for the IP (web) address for your NBX system.
2In the web browser on your computer, enter the IP address in the 
Address field. The NBX NetSet login screen appears. 
Microsoft Internet Explorer version 5.5 or later is optimal.
3Click User to log in as a user. The password dialog box appears. 
4Type your NBX NetSet user identification (always your 3-digit or 4-digit 
telephone extension) and your NBX NetSet password, and then click OK. 
You cannot log in to NBX NetSet until you establish your password 
through your telephone using NBX voice prompts or the Feature Code 
sequence. See Ta b l e 4
. 
						

							14CHAPTER 1: GETTING STARTED
Navigation and
Shortcut Icons
in the NBX NetSet
UtilityThe icons at the lower right of any Personal Settings window allow you 
or your administrator to navigate to the following features:
The icons below the window are shortcuts to these features:
Quick Reference 
SheetsTo open and print a copy of the Quick Reference Sheet for the most 
frequently used features on your telephone:
1Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility”
 
earlier in this chapter.
2Click Telephone Quick Reference. The quick reference sheet that 
pertains to your telephone model (Business, Basic, or analog) appears. 
Adobe Acrobat Reader 4.0 or 5.0 is required to view the file. Reader 5.0 is 
available free on the NBX Resource Pack CD or from the Adobe Web site: 
www.adobe.com
Ta b l e 5    Navigation Icons
IconActionWhere You Go
Back■User — The main NBX NetSet login dialog box 
■Administrator — The NBX NetSet main menu 
window.
HelpHelp for the fields and procedures related to the screen
One-Touch Speed Dials 
Off-Site Notification
Telephone Guide (this guide)
NBX Feature Codes Guide  
						

							2 
NBX BUSINESS TELEPHONES
This chapter describes the buttons, controls, and features on the 
following NBX telephone models:
■NBX 1102 Business Telephone
■NBX 2102 Business Telephone
■NBX 2102-IR Business Telephone
The chapter covers these topics:
■Business Telephone Buttons and Controls
■Programmable Access Buttons on the Business Telephone
■Status Lights for System Appearance Buttons on the Business 
Telephone
Unless otherwise noted, the features discussed in this chapter apply to all 
NBX Business Telephones and to the SuperStack 3 NBX, NBX 100, and 
NBX 25 Networked Telephony Solutions.
For how these features work on an analog telephone connected to the 
NBX system, see the NBX Feature Codes Guide below any screen in the 
NBX NetSet utility.
For a description of the features on the NBX Basic Telephone, see 
Chapter 3
.  
						

							16CHAPTER 2: NBX BUSINESS TELEPHONES
Business Telephone 
Buttons and 
ControlsFigure 1 shows the buttons and controls on the NBX Business Telephone.
Figure 1   NBX Business Telephone (Model 2102-IR Shown)
The NBX Business Telephones have these features:
1 Handset
2 MSG (Message) button — Accesses your voice mail messages through 
the NBX Messaging system. See “Listening to NBX Messages”
 in 
Chapter 4
.
3 Display panel — Provides telephone status messages, Caller ID 
information (if enabled), and the number of messages that you have in 
your voice mail mailbox. You can also use it to view the directory of 
people’s names in your company, logs of incoming and outgoing calls, 
personal speed dial numbers, and system speed dial numbers. 
4 FWD MAIL (Forward to Voice Mail) button — Directs all incoming 
calls to your voice mail (or to wherever you have specified in NetSet > 
Personal Settings > Call Forward) after one ring. See “Forwarding 
Incoming Calls to Your Call Coverage Point” in Chapter 4. 
11
12 3
5 2678
13
14
15
16
17
149
18 1910 a–f
20 
						

							Business Telephone Buttons and Controls17
5 Soft buttons — Allow you to select names from the internal user 
directory, select and dial a personal speed dial or system-wide speed dial, 
and select and redial a recent call to or from your telephone. See “Using 
the NBX Telephone Display Panel” in Chapter 5. The buttons, left to right:
■Slct (Select)
■Back (returns you to the next higher level in the menu)
■Exit
6 Telephone key pad
7 Scroll buttons — Allow you to scroll through user names in the internal 
user directory, view your personal speed dials and system-wide speed 
dials, and view recent calls to and from your telephone. See “Using the 
NBX Telephone Display Panel” in Chapter 5.
8 Program button — Reserved for future use.
9 Programmable Access buttons with indicator lights — See 
“Programmable Access Buttons on the Business Telephone”
 and “Status 
Lights for System Appearance Buttons on the Business Telephone” later 
in this chapter.
10 Programmable Access buttons without indicator lights — See 
“Programmable Access Buttons on the Business Telephone”
 later in this 
chapter.
11 Hold button — Places a caller on hold. See “Putting a Call on Hold”
 in 
Chapter 5
.
12 Microphone (located on the underside of the telephone) — 
Activated when the telephone is in speaker phone mode, that is, after 
you press the Speaker button or the Hands Free button. For best 
results, keep the area around the microphone free of obstructions.
13 Transfer button — Sends an incoming call to another telephone. See 
“Transferring a Call”
 in Chapter 5.
14 Conference button — Establishes a single call with up to three 
additional internal parties, external parties, or both. See “Establishing a 
Conference Call” in Chapter 5. 
						

							18CHAPTER 2: NBX BUSINESS TELEPHONES
15 Redial button — Redials the last telephone number or extension that 
you called. See “Redialing a Call”
 in Chapter 5.
16 Speaker button — Enables you to use the speaker phone feature. Press 
the Speaker button before you dial the call, when your telephone is 
ringing, or while a call is in progress. To turn the speaker phone off and 
resume the conversation, pick up the handset.
17 Volume control buttons — Adjust the volume of the ringer, the 
speaker, and the handset. See “Setting the Volume”
 in Chapter 5.
18 Infrared Port (NBX 2102-IR Telephone only) — Receives infrared 
signals from a hand-held device running the Palm Operating System. See 
“Palm Integration”
 in Chapter 6.
19 Mute button — Enables you to prevent callers from hearing what you 
are saying during a telephone call. Press the Mute button to turn off the 
telephone’s microphone when you are using the handset or when your 
telephone is in speaker phone mode. To turn off the Mute feature, press 
the Mute button again.
20 Hands Free button — Allows you to answer internal (intercom) calls 
without picking up the handset. To activate this feature, press the 
Hands Free button before calls come in to your telephone. The indicator 
lights when the feature is enabled. When you receive an internal call, 
your telephone sounds a tone and activates the speaker phone. 
External calls (calls from outside the NBX system) ring to your telephone 
as usual. 
						

							Programmable Access Buttons on the Business Telephone19
Programmable 
Access Buttons on 
the Business 
TelephoneFigure 2 displays the 18 programmable Access buttons. The One-Touch 
Speed Dials screen in the NBX NetSet utility shows your telephone’s 
current button mappings.
Figure 2   Access Buttons
Default SettingsAccess buttons have these default settings, which your administrator can 
change: 
1 Feature button — Allows you to access features that are not directly 
assigned to an Access button on your telephone. See the NBX Feature 
Codes Guide in the NBX NetSet utility for a list of features and codes.
2 Direct Mail Transfer button — Sends a call directly to another user’s 
voice mailbox. See “Direct Mail Transfer”
 in Chapter 7.
3 Call Park button — Allows you to place a call in a “holding pattern” so 
that it can be retrieved from any other telephone on the system. See 
“Call Park”
 in Chapter 7.
4Flash button (analog line only) — Toggles the current call to another 
call if the line has the Call Waiting service from your local telephone 
company, or enables call transfer if the line has the Call Transfer service.
5 Unassigned — This button has no default assigned function.
6 Release button — Disconnects calls. This feature is commonly used 
when you use a telephone headset. See “Using a Headset”
 in Chapter 6.
7Typically, you can use these nine buttons for personal speed dial settings, 
although the administrator can map them to other features. See “Speed 
Dials” in Chapter 6. 
8In most circumstances, your administrator designates these three system 
appearance buttons as lines for incoming and outgoing calls.1
2
3
4
5
67
8 
						

							20CHAPTER 2: NBX BUSINESS TELEPHONES
Status Lights for 
System Appearance 
Buttons on the 
Business TelephoneThe light for each Access button that is set up as an incoming line (system 
appearance) indicates the status of the button. Ta b l e 6
 shows the light 
pattern that is associated with the status of each line status.
The display panel on an NBX Telephone shows the name and extension of 
an internal caller. If your organization purchases Caller ID service from 
your telephone company and if the external caller allows Caller ID 
information to be broadcast, the display panel shows the external caller’s 
name and telephone number.
You can answer the call while the line’s status light is still flashing. Put the 
first call on hold and press the Access button for the new incoming call. 
For more information, see “Putting a Call on Hold”
 in Chapter 5.
Ta b l e 6    Status Indicator Lights
LightStatus
OffThe line is available for use.
SteadyThe line is in use.
Fast blinkThe line is ringing.
Slow blinkThe line is on hold.