3Com Telephone Nbx 100 Instructions Manual

							NBX 1105 Attendant Console81
Figure 8   Attendant Console
1 Access buttons with LEDs — An indicator light next to each button 
shows whether the line is available or in use and which assigned features 
are enabled. For details of button status, see Ta b l e 6
 in Chapter 2.
2 Labels —You can print labels for your Attendant Console using the 
LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack 
CD. You need Adobe Acrobat Reader 4.0 or 5.0 to open and edit the 
LabelMakers. Acrobat Reader is available on the NBX Resource Pack CD 
or from www.adobe.com.
See “Attendant Console Labels”
 next.
3 Shift button — Enables you to toggle between the two sets of Access 
buttons on the console. Press the Shift button for Access buttons 
1 through 50. Press the Shift button again for Access buttons 
51 through 100.
4 Transfer button — Enables you to send a call to another telephone. See 
“Transferring a Call”
 in Chapter 5.
5 Direct Mail Transfer button — Allows you to send a caller directly to 
another user’s voice mailbox or phantom mailbox. See “Direct Mail 
Tr a n s f e r ” in Chapter 5.
6 Call Park button — Places a call in a “holding pattern” so that it can be 
retrieved from any other telephone on the system. See “Call Park”
 in 
Chapter 7
.
7 Hold button — Places a caller on hold. See “Putting a Call on Hold”
 in 
Chapter 5
.
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2
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							82CHAPTER 8: ATTENDANT CONSOLES
Attendant Console
LabelsTo use the Attendant Console LabelMaker:
1Log in to NBX NetSet > Speed Dials.
2Right click Attendant Console Labels and save the file to your PC.
3On your PC, open the file and edit the label template by clicking on the 
square that you want to edit. Type a description of the feature that you 
are assigning to the Access button.
4Press Ta b on your keyboard to move to the next text field in the label.
5When you are finished, click anywhere outside of the labels to ensure 
that all of your changes take effect.
6Select Print.
7In your print dialog box, clear Shrink to Fit, Fit to Page, or any similar 
boxes so that the label size does not change.
8Print the label template, cut the labels out, and place them in the label 
holders on the Attendant Console.
The free Adobe Acrobat Reader allows you to print files but not to save 
changes. To save files, purchase the full Adobe
 Acrobat software. 
						

							Complement Attendant Software83
Complement 
Attendant 
SoftwareOn your personal computer, the Complement Attendant Software 
displays your telephone directory in a series of tabs. Each tab sorts the 
directory by a different type of information, for example, by last name, by 
department, or by extension.
When you answer a call using the Complement Attendant Software, you 
can select a user from the directory and transfer the call to that user.
Ta b l e 1 4
 describes the main elements of the Complement Attendant 
Software screens.
Table 14   Elements of the Complement Attendant Screens 
FieldPurpose
Display PanelDisplays Caller ID information (name and extension number), 
the status of a call, and the duration of the call. The number of 
calls displayed depends on the number of access lines that you 
have specified in your general settings.
Find/Phone# DisplayProvides the extension number and name of the person 
selected in the directory. 
Clear ButtonCancels previous criteria.
Extension TabSorts the data in the directory by listing the extension numbers 
in ascending order.
First TabSorts the list of users in alphabetical order by first name.
Last TabSorts the list of users in alphabetical order by last name.
Department TabSorts the directory by the user department.
Hidden TabHides entries in the NBX directory that you do not want to 
appear on other tabs, such as conference room phones.
Quick TabProvides quick access to the most frequently used entries in the 
directory. 
						

							84CHAPTER 8: ATTENDANT CONSOLES
Ta b l e 1 5 describes Complement Attendant Software buttons and the 
keyboard shortcuts to functions on the Action menu.
Managing CallsTo manage incoming calls using the Complement Attendant Software, 
click the buttons at the bottom of the screen, as described here:
1Select a sort method by clicking the appropriate tab. For example, to 
select a user by last name, click the Last tab.
2Click the user’s name. The user’s extension number and name appear in 
the Find/Phone # field.
3Click the button for the way that you want to handle the call. For 
example, to transfer a call, click Transfer. To park a call, click Park.
For additional information on using the Complement Attendant 
Software, see the Help system in the software.
Table 15   Attendant Software Buttons and Keyboard Shortcuts
ButtonPurpose
Keyboard 
Shortcut
AnswerAnswers an incoming call.Alt+A
DialDials a selected number to place an outgoing call.Alt+D
ParkPlaces a call in a “holding pattern” so that it can 
be retrieved from another telephone on the 
system.Alt+K
UnParkReleases a caller from a “holding pattern.” Alt+U
ReleaseTerminates a call.Alt+R
HoldPlaces a caller on hold.Alt+H
UnHoldRemoves a caller from being on hold and returns 
to the call.Alt+N
TransferForwards a call to another telephone.Alt+T
Complete TransferCompletes the transfer of a call.Alt+M
Cancel TransferCancels a transfer.Alt+S
ConferenceEstablishes a single call with up to three additional 
internal or external parties.Alt+C
Complete 
ConferenceCompletes the conference call. Alt+P
Cancel ConferenceCancels the addition of a party to a conference 
call. Alt+E 
						

							A
TELEPHONE INSTALLATION, 
M
AINTENANCE, AND 
T
ROUBLESHOOTING
This chapter covers these topics:
■Connecting the Telephone
■Attaching and Adjusting the Support Bracket
■Moving Your Telephone
■Swapping Telephones
■Cleaning Your Telephone
■Troubleshooting Problems
Connecting the 
TelephoneThe underside of the NBX Telephone is shown in Figure 9.
Figure 9   Underside of the NBX Telephone
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							86APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
The underside of the NBX Business Telephone includes:
1Handset cord (connects to the handset)
2Computer cable (connects to your desktop computer)
3Ethernet cable (to the LAN jack)
4Power cord (to an electrical power source)
5Strain relief tab that prevents the power cord from becoming 
disconnected
6Tabs for the mounting bracket
Attaching and 
Adjusting the 
Support BracketEach NBX Telephone is shipped with a support bracket that you can 
attach to the telephone’s underside in low profile, high profile, or wall 
mount positions.
Tabs on the underside of the telephone slip into slots on the bracket, and 
the opposite mounting points snap into place. See Figure 9
, Item 6.
Low-Profile and
High-Profile PositionsIn Figure 10
, the support bracket is outlined to show you how to install 
the NBX Telephone in the low-profile and high-profile desktop positions.
Figure 10   Low-Profile and High-Profile Desktop Positions  
						

							Attaching and Adjusting the Support Bracket87
Wall-Mount PositionTo mount the NBX Telephone on a wall, put the bracket on the opposite 
end of the telephone in the low-profile position. Pull and twist the knob 
on the underside of the phone 90 degrees (Figure 11
) so that the spring- 
loaded peg projects out on the top of the phone (Item 1 in Figure 12
).
Figure 11   Knob for the Handset Support Peg
Figure 12 shows the NBX Telephone in the wall-mount position.
Figure 12   Wall-Mount Position
1Handset support peg
2Wall with a solid backing
3Support bracket in the low-profile position on opposite end of telephone
Security Wall-Mount
BracketFor how to order the optional security wall-mount bracket for NBX 
Telephones, consult your authorized NBX reseller. Read and follow the 
instructions that come with the bracket.
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3
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							88APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
Moving Your 
TelephoneAll NBX Telephones have the Automatic Telephone Relocation feature. 
Each telephone has a unique “address.” You can move your telephone to 
another location, connect it to any Ethernet jack on the LAN, and still 
maintain all of your personalized features, speed dials, and extension 
number.
Swapping 
TelephonesBecause your extension number and personal settings are associated with 
your physical telephone, only your administrator can move phone 
extension settings from one telephone to another.
Cleaning Your 
TelephoneAlways unplug your telephone from the power source before you clean it. 
Use a soft cloth dampened with mild detergent.
WARNING: Failure to unplug the telephone before you clean it could 
result in electrical shock. 
						

							Troubleshooting Problems89
Troubleshooting 
ProblemsTa b l e 1 6 lists possible problems that you may encounter and the most 
likely solutions. Where possible, each solution refers to the section in this 
guide where you can find detailed information.
Table 16   Possible Problems
Possible ProblemSuggested Solutions
My telephone has no dial tone and the display 
panel is blank.■Verify that the power cord is fully inserted in the correct 
connector on the underside of the telephone. Use the strain 
relief tab to prevent the cord from becoming unplugged (as 
shown in Figure 9
).
■Verify that the Ethernet cables are connected, and that each 
cable is in the proper connection.
■Remove and add power to the telephone by unplugging the 
power cord at the electric outlet and plugging it back in.
My telephone has “locked up.”■Your telephone has lost the connection to the system. Remove 
the Ethernet cord from the jack, and then re-insert it into the 
jack.
■Wait a few seconds. If the telephone display panel still appears 
to be locked, disconnect the electrical power for your 
telephone, and then plug it back in.
Callers cannot leave messages on my voice 
mail.■Your mailbox may be full. Log in to your voice mailbox and 
delete some messages.
■Your telephone may be set up for Greeting Only Mailbox. Log 
in to NBX NetSet > NBX Messaging, and then clear Greeting 
Only Mailbox.
When I park a call, the display panel shows 
“Park xtn in use,” and the call returns to my 
telephone.You have selected a Call Park extension that is already in use. Try 
another Call Park extension. Your administrator can add additional 
Call Park Extensions. For details, see “Call Park”
 in Chapter 7.
When I dial 9 or 8 to access an outside line, the 
display panel shows “All Ports Busy.”No outside lines are available. Try again in a few minutes.
After I call another user in my organization, I 
hear a tone but no ringing.The other user may have the Hands Free Active on Intercom 
feature enabled. Begin speaking after you hear the tone. For 
details, see “Business Telephone Buttons and Controls”
 in 
Chapter 2
.
On my NBX Business Telephone, all incoming 
internal calls come over my speaker phone.You have the Hands Free Active on Intercom feature enabled. 
For details, see “Business Telephone Buttons and Controls” in 
Chapter 2.
When I try to access the NBX NetSet utility, I do 
not get a response after I type the NBX system’s 
IP address and press Enter.Ask your administrator to verify the IP address that you typed into 
your web browser.  
						

							90APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
I am unable to log in to the NBX NetSet utility.You must set up your voice mail before you can use the NBX NetSet 
utility. Press the MSG button. The prompts guide you through the 
setup. Then use your voice mail password to access the NBX NetSet 
utility. See “Setting Up Your Password and Voice Mail for the First 
Time” in Chapter 1.
My telephone is not forwarding my incoming 
calls to my voice mailbox.In NBX NetSet > User Information > Call Forward, verify that 
you have selected Forward to Voice Mail as your call coverage 
point. For details, see “Setting Your Call Coverage Point”
 in 
Chapter 5.
On my NBX Business Telephone, I added a 
One-Touch speed dial, but the telephone does 
not dial that number.Use only numeric characters in your Speed Dial setup. For details, 
see “Special Case: One-Touch Speed Dials”
 in Chapter 6.
I try to pick up a call ringing on another 
telephone using Directed Call Pickup, but it 
fails.The telephone that you are using to pick up the call may not be in 
the same group as the telephone that is ringing and the ringing 
telephone does not allow nonmember pickup. See “Call Pickup”
 in 
Chapter 7.
My telephone keeps ringing after I pick up the 
handset.■Your telephone may have lost connection to the system 
immediately after a call came in. Remove the Ethernet cord from 
the jack, then re-insert it into the wall jack.
■Wait a few seconds. If the telephone continues to ring, 
disconnect the electrical power for your telephone, and then 
plug it back in.
The labels that I print for my telephone or 
Attendant Console do not fit the telephone or 
console.When you are in Adobe Acrobat Reader, select File and then Print. 
In the Print dialog box, be sure that the check box for Fit to Page 
or Shrink to Fit (or similar names) is not selected.
The display panel shows “Wait for NCP.” Your telephone may be disconnected from the system. Hang up 
your telephone and wait a few seconds. Then pick up the handset. 
If the message still appears on your telephone display panel, 
contact your administrator.
Table 16   Possible Problems (continued)
Possible ProblemSuggested Solutions