3Com Telephone Nbx 100 Instructions Manual
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INDEX A Access buttons Attendant Console 80, 81 Basic Telephone 23 Business Telephone 17 account codes and billing codes 64 Acrobat Reader 54, 81 administrator 8 Adobe software 54, 81 All Ports Busy message 89 analog telephones on an NBX system 11 announcements, broadcasting 73 answering calls 40 applying your call permissions to another telephone 60 Attendant Console 79, 80 Access buttons 81 Auto Attendant 8 automatic telephone relocation 50 B billing and account codes 64 blocking internal and external ID 65 unauthorized outbound calls 59 bracket security wall-mount 87 telephone support 86 branch offices, calling 74 bridged extensions 75 broadcasting announcements 73 buttons Attendant Console 81 Basic Telephone 22 Business Telephone 16 C call centers 68 call coverage point 43 call forward problems with 90call forward (call coverage point) 43 call logs on telephone display panel 41 call park 72 button on Attendant Console 81 button on Business Telephone 19 default extensions 72 retrieving a parked call 73 call permissions 60 call pickup 66 directed 66 group 66 call toggle on Basic Telephone button 23 managing incoming calls 40 Call Transfer service (analog lines) 19 Call Waiting service (analog lines) 19 caller ID identity restriction 65 restricting on outbound calls 65 calling group sample configuration 71 calling groups 68 Calling Line Identity Restriction (CLIR) 65 Class of Service (CoS) override 60 cleaning telephones 88 CLIR 65 codes account and billing 64 NBX Feature Codes Guide 7 Complement Attendant Software (CAS) 79, 83 computer screens and tabs 83 keyboard shortcuts 84 Conference button 17 conference calls 46 adding parties 46 dropping last party 48 connecting telephones electrical power 85 jacks (RJ-45 and RJ-11) 39 conventions, typographical 8 creating voice mail messages 33
92INDEX D delayed ringing 76 dial tone 89 on analog telephones 7 dialing calls 42 redial 43 release with headset 61 switching from pulse to tone 76 direct mail transfer 46 button on Attendant Console 81 button on Business Telephone 19 directed call pickup 66 display panel call logs, user directory, and speed dial lists 41 on Basic Telephone 22, 24 on Business Telephone 16 Do Not Disturb feature 58 dual tone multi-frequency (DTMF) dialing 76 dynamic hunt groups 69, 70 E electrical shock, avoiding 88 e-mail getting voice mail messages in 37 notification of voice mail messages 55 external paging 73 external telephone calls, dialing 43 F Feature button Basic Telephone 23 Business Telephone 19 Feature Codes Guide in NBX NetSet utility 11 feature settings CLIR-All 66 Do Not Disturb 59 Forward Calls to Mail 36 Find/Phone Tab Complement Attendant Software (CAS) 83 Flash button 19 forgot my password 26, 28 forwarding callers directly to another user’s mailbox 46 forwarding calls to your voice mailbox as your call coverage point 43 from an NBX Basic Telephone 36 from an NBX Business Telephone 16 forwarding unanswered calls 43 forwarding voice mail messages 31 Fwd Mail button 16, 36 G Greeting-Only mailboxes 37 group call pickup 66 group lists, personal voice mail creating 34 modifying 35 group voice mailbox 38 H Hands Free button 18 handset volume 48 headsets, using 61 hold 44 button 17, 23, 81 by parking calls on Basic Telephone 72 hunt groups 68 and the Do Not Disturb feature 58 calling groups 71 dynamic 69 logging in to or out of all 70 sample configuration 68 static 69 I icons in the NBX NetSet utility navigation 14 shortcuts 14 icons, display panel locked telephone 59 status on Basic Telephone 24 incoming calls answering 40 calling groups 68 forwarding directly to another user’s mailbox 46 hunt groups 68 on a Basic Telephone 40 transferring 45 indicators, voice mail messages 28 off-site notification 55 infrared port 18 installing telephones 85 intercom Hands Free button 18 internal paging 73 internal caller ID 65 internal calls, dialing 42 internal paging 73 J jack, Ethernet 50
INDEX93 L LabelMakers for NBX telephones 54 for the Attendant Console 81 problems with printing 90 length of voice messages 26 lights, status 20 listening to messages from an analog telephone 28 from an NBX telephone 28 from remote telephones 29 lists modifying personal voice mail group lists 35 personal voice mail group lists 34 locking your telephone 59 blocking unauthorized calls 59 off-site notification restriction 56 logs on NBX telephone display panel answered calls 41 dialed calls 41 missed calls 41 long-distance calls, preventing 59 M mailboxes greeting-only 37 group 38 phantom 38 setting up personal 11 maintenance, telephone 85 message (MSG) button Basic Telephone 23 Business Telephone 16 message indicators 28 messages creating and sending 33 forwarding 31 listening to from a remote location 29 maximum length 26 Message Waiting Indicator Access button 38 private 36 replying to 31 sending 33 urgent 36 Messaging, NBX 25 microphone 17 moving telephones 50, 88 MSG button 16, 23 Mute button 18 N name announcement changing 27 setting the first time 12 NBX 100 8 NBX 25 8 NBX Basic Telephone 21 NBX Business Telephones 15 NBX Messaging 25 NBX NetSet password 26 changing 12 forgotten 12 initial 12, 13 NBX NetSet utility getting started 13 overview 13 problems with 89 NBX Unified Communications messaging application 25 NetSet password security tips 27 notification, off-site 55 O off-site notification 55 outbound calls dialing 42 speed dials 51 P pager, off-site notification 55 paging 73 required equipment 73 restricted by Do Not Disturb 58 to announce a parked call 72 Palm integration 61 parking a call 72 retrieving the call 73 passwords changing in the NBX NetSet utility 13 changing on the telephone 26 forgotten 26, 28 security tips 27 permissions allowed calls 60 viewing your call permissions 60
94INDEX personal greeting changing 27 setting the first time 12 personal speed dial numbers 51 personal voice mail group lists creating 34 modifying 35 phantom mailboxes 38 picking up calls 66 position, wall-mount bracket 87 printing speed dial lists 54 private messages 36 problems, solving 85 Program button, Business Telephone 17 programmable Access buttons Attendant Console 81 Basic Telephone 23 Business Telephone 17, 19 public address system 73 pulse dialing 76 Q Quick Reference sheets 14 R receptionist 8 and the Attendant Console 80 and the Complement Attendant Software (CAS) 83 Redial button, NBX Business Telephone 18 redialing calls 43 Release button 19 releasing calls with headset 61 relocating telephones 88 remote notification 55 remote offices, calling 74 replying to voice mail messages 31 ringer tone, choosing 50 volume 48 ringing delayed 76 Do Not Disturb 58 S scroll buttons 17, 23 security passwords 26, 27 preventing unauthorized outbound calls 59 wall-mount bracket 87 sending messages 33 shared telephone lines bridged extensions 75 delayed ringing 76 hunt groups 68 Shift button, Attendant Console 81 simultaneous paging 73 site codes 74 soft buttons, NBX Telephones 17, 22 software, Complement Attendant (CAS) 83 sound volume of handset, speaker phone, and ringer tone 50 Speaker button on Business Telephone 18 speaker phone 18 problems with 89 using 43 volume 48 speed dials 51 One-Touch 53 personal speed dial numbers 51 printing lists of 54 problems with 90 system-wide speed dial numbers 52 status icons, Basic Telephone display panel 24 SuperStack 3 NBX 8 support bracket security wall-mount 87 support brackets 86 T tabs, Complement Attendant Software (CAS) screens 83 telephone icons, Basic Telephone display panel 40 telephone maintenance 85 telephone number, for Off-site notification 55 telephone support brackets 86 telephones cleaning 88 connecting 85 mounting 86 moving and swapping 88
INDEX95 third-party messaging applications 25 time-of-day calling restrictions 59 toll calls, preventing others from dialing 60 tone dialing 76 tones, ringer selection 50 Transfer button Attendant Console 81 Business Telephone 17 transferring calls 45 troubleshooting 85 list of possible problems 89 U unauthorized use of telephone, preventing 59 Unified Communications, NBX 25 urgent messages 36 user 8 V voice mail accessing through e-mail 37 changing your password 26 components 25 creating messages 33 forwarding 31 group mailboxes 38 indicators 28 initializing 11 listening remotely 29 listening to messages 28 maximum message length 26 message indicators 28 Message Waiting Indicator Access button 38 NBX Unified Communications 25 password security tips 27 personal group lists, creating and modifying 35 private messages 36 problems with 89 replying to 31 retrieving from a remote location 29 sending 33 setting up 11 third-party 25 urgent messages 36 voice mailboxes, greeting-only 37 volume buttons on NBX Telephones 18, 23 volume setting for the handset 48 volume settings for ringer tone 48 volume settings for speaker 48 W Wait for NCP message 90 wall-mount bracket 87