3Com Telephone Nbx 100 Instructions Manual

							Speed Dials51
Speed DialsThis section describes the types of speed dials — personal speed dials and 
system-wide speed dials, plus the special case for NBX Business 
Telephones, called One-Touch speed dials. It also describes how you can 
print a list of speed dials and a set of labels for your telephone, showing 
which of your buttons are mapped to features and speed dial numbers.
Personal Speed DialsYou can create a list of up to 99 personal speed dial ID numbers (600 
through 699) for any telephone on the NBX system. These speed dials are 
available only from the telephone for which they were created. 
You create, view, and print your personal speed dial list using the NBX 
NetSet utility. You can view and dial a personal speed dial number using 
the telephone display panel of any NBX Telephone.
The first personal speed dial numbers appear on whichever of the 9 
Access buttons at the left of your NBX Business Telephone the 
administrator has not mapped to features. See “Special Case: One-Touch 
Speed Dials” later in this chapter.
To assign or change a personal speed dial number:
1Go to NBX NetSet > Speed Dials > Personal.
2In the Personal Speed Dials box, select an unassigned speed dial ID 
number, or select the speed dial ID number for which you want to change 
the speed dial number.
3In the Destination Number text box, type the telephone number that 
you want the system to dial when you use that ID number. 
Include all of the prefix numbers that you would normally dial, such as a 9 
or 8 or 1 to access an outside line, and, if necessary, the country code or 
area code. Do not use spaces, hyphens, commas, or other nonnumeric 
characters.
4In the Description text box, type a brief description, usually a name, that 
corresponds to the number.
5After you have made all of your changes to the personal speed dials, click 
Apply, and then click OK. 
						

							52CHAPTER 6: PERSONALIZING YOUR TELEPHONE
To use a personal speed dial:
1Pick up the handset or, if you are using an NBX Business telephone, you 
can press the Speaker button.
2Press the Feature button plus the 3-digit personal speed dial code for the 
number you want to call, or scroll to Personal Speed Dials on the display 
panel, press Slct, scroll to the number that you want to dial, and press 
Slct again.
If you dial a speed dial code that has no number assigned to it, the display 
panel shows the message “No number stored.”
System-wide
Speed DialsThe administrator can set up to 100 system-wide speed dials (using 700 
through 799) for numbers that are dialed frequently by many internal 
users. You can view the system-wide speed dial list through the NBX 
NetSet utility, or you can view and dial from it using the telephone display 
panel. 
You can ask the administrator to map a system-wide speed dial number 
to one of the Access buttons on your telephone. See “Special Case: 
One-Touch Speed Dials” next.
To use a system-wide speed dial:
1Pick up the handset or, if you are using an NBX Business Telephone, you 
can press the Speaker button.
2Press the Feature button plus the 3-digit system-wide speed dial code for 
the number that you want to call, or scroll to System Speed Dials on the 
display panel, press Slct, scroll to the number that you want to dial, and 
press Slct again.
If you dial a speed dial code that has no number assigned to it, the display 
panel on your telephone shows the message “No number stored.” 
						

							Speed Dials53
Special Case:
One-Touch
Speed Dials(NBX Business Telephones only) In most circumstances, your 
administrator designates the bottom 3 of the 9 Access buttons at the 
right of your NBX Business Telephone (item 7 in Figure 2
 in Chapter 2) as 
extension lines to manage incoming and outgoing telephone calls. Any of 
the remaining buttons that the administrator has not mapped to a 
feature or system-wide speed dial is available for a One-Touch speed dial.
Use either the One-Touch or the Personal speed dial screen to assign or 
change the One-Touch speed dial numbers on your telephone. If you 
make a change in one screen, it appears in the other screen. See 
“Personal Speed Dials”
 or follow these steps for the One-Touch screen.
To add or change a One-Touch speed dial on an available Access button:
1Log in to NBX NetSet > Speed Dials > One Touch.
2Any box that has an asterisk in the right margin is available for a personal 
or system-wide speed dial. In any of the asterisked text boxes under 
Number, type the telephone number to which you want to assign a 
speed dial button. Or change the telephone number in a box that already 
has a speed dial number.
Include all of the prefix numbers that you would normally dial, such as a 9 
or 8 or 1 to access an outside line, and, if necessary, the country code or 
area code. Do not use spaces, hyphens, commas, or other nonnumeric 
characters.
3In the text box under Description, type a brief comment, usually a name, 
to help you remember which number you have assigned to this button.
4After you have made all of your changes to the One-Touch speed dials, 
click Apply, and then click OK.
If you make a change in this screen, the change also appears in the 
Personal Speed Dials screen. See “Personal Speed Dials”
 earlier in this 
chapter. 
						

							54CHAPTER 6: PERSONALIZING YOUR TELEPHONE
Printing
Speed Dial ListsYou may find it useful to have a paper list of personal or system speed 
dials. To print a list of speed dials:
1Log in to NBX NetSet > Speed Dials > Personal or System-wide.
2Click 
3A list appears with all of the personal or system-wide speed dial numbers 
that are allocated to your telephone.
4Click   to print the list.
Printing Labels for
NBX TelephonesYou can print labels for your telephone using the LabelMaker forms in the 
NBX NetSet utility or on the NBX Resource Pack CD. You need Adobe 
Acrobat Reader 4.0 or higher to open and add text to the LabelMakers. 
You can download Acrobat Reader 5.0 from the NBX NetSet utility, from 
the NBX Resource Pack CD, or from www.adobe.com. 
To use the LabelMakers:
1Log in to NBX NetSet > Speed Dials > Telephone Labels. The label 
form for your type of telephone appears.
2To edit the label form, click in the field where you want to add a feature, 
name, or number, and then type in the field.
3Press Ta b to move to the next text field in the label. 
4When you are finished, click anywhere outside of the labels to ensure 
that all edits take effect.
5Select Print. In your print dialog box, clear the checkbox for Shrink to Fit 
or Fit to Page or any similar choice so that the label size does not change 
when you print.
6Print and cut out the labels, and then place them in the label holders on 
your telephone.
The free Adobe Acrobat Reader allows you to print files but not to save 
changes. To save the information that you enter, you must purchase the 
full Adobe
 Acrobat application. 
						

							Off-Site Notification55
Off-Site 
Notification When you enable off-site notification, the NBX Messaging system notifies 
you that you have received voice mail. You can then retrieve your 
messages. Off-site notification consists of one cycle of up to five attempts 
to reach you, one attempt for each Attempt row that you configure in the 
Off-Site Notification screen. 
To configure off-site notification for your voice mailbox: 
1In NBX NetSet > NBX Messaging > Off-Site Notification, look for the 
System and Group columns in the upper right corner. If the columns 
show “Yes,” your system administrator has enabled off-site notification 
for the NBX system and for the Class of Service group to which your 
telephone belongs. If “No,” ask to have these features enabled.
2Check Enabled, or, if you want to be notified only about urgent voice 
mail messages, check Urgent Messages Only.
3In the first Attempt row, in the Method drop-down list, select Pager, 
VoiceMail, or EMail
The cycle of notice behaviors differs depending on the method that you 
specify for the first attempt. See the tables at the end of this topic.
4In the Number/Address field: 
■If you selected Pager for Method in step 3:
■Enter a pager number. Do not use parentheses, hyphens, or spaces. 
Ask your administrator if you need to include the area code and 
any other digits that your system needs to dial an outside number 
(such as 9, 8, 1, or 0). After you receive the pager message, you 
call in to your voice mailbox to listen to your messages.
■In the Numeric Page field, indicate what you want the pager to 
display. Enter a series of digits, such as your telephone extension 
number.
■If you selected VoiceMail for Method in step 3:
■Enter the telephone number at which you want to be notified. Do 
not use parentheses, hyphens, or spaces. Ask your administrator if 
you need to include the area code and all other digits that your 
system needs to dial an outside number (such as 9, 8, 1, or 0). 
When you choose to be notified by voice mail, the NBX system calls 
the number that you enter in this field. When you answer the call, 
the system announces the new voice message and allows you to 
follow the prompts (or log in to the NBX NetSet utility) to access 
your voice mailbox and listen to and delete any of your messages. 
						

							56CHAPTER 6: PERSONALIZING YOUR TELEPHONE
■If you selected EMail for Method in step 2:
■Enter the e-mail address at which you want to be notified. You can 
use different e-mail addresses for different Attempts.
You can listen to the messages using your PC sound card. 
If you delete the e-mail notice with its attached WAV file after you listen 
to the message, you delete only the copy. The original voice mail message 
remains in your NBX voice mailbox. You must log in to the NBX voice mail 
system by telephone or through the NBX NetSet utility to delete your 
messages. 
5From the Interval drop-down list box, select the number of minutes that 
you want the system to wait after each attempt before it moves to the 
next attempt.
The “best” time interval depends on the Attempt method that you 
choose. For instance, allow sufficient time after a Pager notification for 
the usual delay at your pager supplier.
6Click Apply.
7Repeat steps 2 through 6 to set up additional attempts if you want. 
The cycle of notice behaviors differs depending on the method that you 
select for the first attempt. See the tables at the end of this topic.
8You do not need to configure every Attempt row. When you have 
configured all of the Attempt rows that you want, click OK. The NBX 
Messaging tab appears.
9Test your off-site notification settings by leaving yourself a voice mail 
message.
Additional Notes
■You can use the same notification method for all five attempts, or any 
combination of methods. 
■If your voice mailbox is full and someone tries to leave you a voice mail 
message, the NBX system does not send you an e-mail notification.
■When you activate the Telephone Locking feature on your 
telephone, the NBX system sends you off-site notification messages 
only if the notification number (for example, your pager number) is a 
toll-free telephone number. See “Telephone Locking”
 later in this 
chapter. 
						

							Off-Site Notification57
Notice Behaviors 
These tables explain how the cycle of notice behaviors depends on the 
method that you select for the first attempt. See the definitions as well 
as “Resetting the Off-Site Notification Cycle”
on the next page.
■If you specify EMail for the first attempt:
■If you specify Pager or VoiceMail for the first attempt:
AttemptMethodNotice Behavior
1EMail■You receive an e-mail notice for each voice 
message.
■Each e-mail notice contains information about 
the voice message (like time of receipt and the 
number that called) and the voice message 
attached as a WAV file.
and then you configure:
2 through 5 as EMail■You receive an additional e-mail notice for each 
voice message.
■The second e-mail notice contains no 
information about the voice message (like time 
of receipt and the number that called) and no 
WAV file attachment.
2 through 5 asPager■You receive a pager call for each voice 
message.
2 through 5 asVoiceMail ■You receive a telephone call for each voice 
message. Follow the prompts to log in and 
listen to messages, or log in to the NBX NetSet 
utility.
AttemptMethodEffect
1Pager or 
Voice Mail ■You receive a telephone call or pager call for 
only the first new voice message. 
and then you configure:
2 through 5 asEMail■You receive an e-mail notice for only the first 
new voice mail message. The e-mail notice 
contains no information about the voice 
message (like time of receipt and number that 
called) and no WAV file attachment.
2 through 5 asPager■You receive a pager call for only the first new 
voice message. 
2 through 5 asVoice Mail ■You receive a telephone call for only the first 
new voice message.  
						

							58CHAPTER 6: PERSONALIZING YOUR TELEPHONE
Resetting the Off-Site Notification Cycle
When you log in to your voice mailbox and hang up or log off (regardless 
of whether you listen to or delete messages), you start the off-site 
notification cycle again. You will be notified about the next message that 
comes into your voice mailbox.
Definitions
■Cycle — One round of Attempt methods 1 through 5.
■First new voice mail message — The first voice mail message that 
arrived at your mailbox since the last time that you logged in to your 
voice mailbox through a telephone OR through the NBX NetSet utility
■Reset — The result of logging in to the NBX NetSet utility as a user.
Do Not Disturb When the Do Not Disturb feature is enabled, calls coming in to your 
telephone immediately go to the call coverage point that you set in the 
NBX NetSet utility. See “Setting Your Call Coverage Point”
 in Chapter 5.
When your telephone is in Do Not Disturb mode:
■Your telephone does not ring when it receives an incoming call.
If you use a Business Telephone or an Attendant Console, the associated 
status light does flash when a call arrives.
■You can use the telephone to dial outgoing calls.
■You can use the telephone to dial internal and external pages.
■An NBX Business Telephone does not broadcast incoming paging 
messages over the speaker.
■If your telephone is part of a call pickup group, no other telephone in 
the pickup group can retrieve a call that comes directly in to your 
telephone. The incoming call goes immediately to the call coverage 
point (voice mail, auto attendant, or other extension). 
■If your telephone is part of a hunt group, incoming calls to the hunt 
group ring on your telephone. Calls coming in directly to your 
telephone (not directed to the hunt group) do not ring on your 
telephone. To prevent every call from ringing, you must enable Do Not 
Disturb and also log out of the hunt group. 
						

							Preventing Unauthorized Use of Your Telephone59
To enable and disable Do Not Disturb using the feature code:
1Pick up the handset and press Feature + 446.
2Hang up. Your telephone is now in Do Not Disturb mode. The display 
panel on an NBX Telephone shows DO NOT DISTURB.
3To disable Do Not Disturb mode, repeat steps 1 and 2. The DO NOT 
DISTURB message disappears from the display panel.
To view your current Do Not Disturb setting if you do not have an NBX 
Telephone or if you are away from your desk, log in to NBX NetSet > 
User Information > Feature Settings.
Preventing 
Unauthorized Use 
of Your TelephoneYou can prevent others from dialing long-distance or other unauthorized 
calls from your telephone temporarily with the Telephone Locking 
feature, or permanently by having your administrator adjust the call 
permissions schedule for your extension. 
Telephone LockingTo enable and disable the Locking feature using the feature code:
1Pick up the handset and press the Feature button + 432. The display 
panel on an NBX telephone prompts you to enter your password.
2Enter your password + 
# and hang up. Your telephone is now locked. 
The display panel shows the Lock icon and displays only the directory and 
system-wide speed dials. 
3To turn off this feature, repeat steps 1 and 2. The Lock icon disappears, 
and your call logs and personal speed dials are again available.
When Telephone Locking is activated, a person using your telephone can 
dial only toll-free calls, calls to emergency services (such as 911 in the 
United States), or calls to telephone numbers that have been 
programmed in your system as “internal” calls.
Even when Telephone Locking is active on your telephone, your off-site 
notification choices remain in effect. Your incoming calls are routed to 
the outside telephone numbers or paging numbers that you have 
specified in NBX NetSet > NBX Messaging > Off-Site Notification, 
even if these numbers are not toll-free.
To view your current Telephone Lock setting if you do not have an NBX 
Telephone or if you are away from your desk, log in to NBX NetSet > 
User Information > Feature Settings. 
						

							60CHAPTER 6: PERSONALIZING YOUR TELEPHONE
Call PermissionsYour administrator establishes Call Permissions to control the types of 
calls that can be dialed from your telephone. The administrator can 
configure these permissions to change depending on the time of day. For 
example, your administrator can prevent long-distance calls from being 
dialed from your telephone outside of business hours.
To view your current call permissions, log in to NBX NetSet > User 
Information > Call Permissions.
Class of Service 
OverrideThe Class of Service Override feature allows you to apply the features of 
your own NBX telephone temporarily to another NBX telephone on the 
same local network.
Example:
■The telephone in a conference room can be configured so that 
long-distance telephone calls cannot be dialed from it. You may, 
however, need to place a long-distance call during a meeting. Using 
the Class of Service Override feature, you can apply the features of 
your own telephone to the conference room telephone for one call 
only and dial the call (assuming that your Call Permissions allow you 
to make long-distance calls from your own telephone). 
To activate the one-call-only Class of Service Override from any NBX 
telephone:
1Pick up the handset.
2Press the Feature button and 433.
3Dial your telephone extension.
4Dial your voice mailbox password and press #.
5When you hear the dial tone, you can dial the call in the same way that 
you do from your own NBX telephone.
When you use Class of Service (CoS) Override, any reports that are 
generated on the NBX system indicate that the CoS features of your own 
NBX telephone were applied temporarily to the telephone on which you 
made the call.