Xerox WorkCentre 7345 User Manual

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Bonjour (if available for selection)
Bonjour, also known as zero-configuration networking, supports communicating with other devices using 
169.254/16 IPv4 addressing, over the same physical or logical link (such as in ad hoc, or isolated (non- 
DHCP) networks).
When the Bonjour protocol is enabled on ALL communicating devices, and those devices are connected, 
Host names of the individual devices will be resolved to IPv4 addressing, without the use of a DNS server, 
and IP communications can then...

270
Troubleshooting
General Troubleshooting Procedure
1. Make sure that the machine is switched ON and that the Main screen (typically the All Services 
screen) is displayed.
Note: The actual screen displayed as the Main screen is selectable.  To determine the screen you 
would like displayed, press the Log In / Out button, enter the Administrator password (default of 
11111), press Enter, and press the Machine Status button.  Press the Tools tab.  Press Common 
Service Settings, press Screen/Button...

271 5. At any networked workstation, or at your laptop connected to the Device with a crossover cable, open 
your Web browser and enter the TCP/IP address of the Device (as shown on the Configuration Report) 
into the Address or Location field.  Press Enter.  If the HTTP port is enabled at the Device, you should 
see the Internet Services series of web pages.  Note that depending upon Authentication and 
Encryption settings, you might also see an Administrator Log In prompt, or a Digital Certificate...

272
TCP/IP Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for Token Ring...

273
At the workstation, perform these tasks:
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. Verify that the workstation has been assigned an IP address, subnet mask, and...

274 5. If the correct Port is being used by the driver but you are still unable to print, perform the following 
procedure.  In Windows 2000/XP, follow the instructions for TCP/IP Peer to Peer (LPR) Printing, under 
the Print Drivers Tab of this guide, to verify that Print Services for Unix are installed in the 
workstation.
6. Note that access to this Devices Services can be restricted by Host IP addresses.  As this feature 
could cause communications to appear to fail in certain instances, see the IP...

275
NetBIOS over IP Troubleshooting 
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1. Verify that the Device is powered ON.
2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.  
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP 
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling 
for...

276
At the DNS or WINS Server
Refer to the Server Operating System documentation for the appropriate procedure to use to enable Host 
name to IP address resolution on the Server.  Make sure that the Devices TCP/IP (internet) Host Name 
and NetBIOS (SMB Host) Name (which should be identical for DNS) is being mapped to an IP Address on 
the Server.  Refer to the Devices Configuration Report and verify that the Devices TCP/IP Host and 
NetBIOS (SMB Host) Names continue to match the entries in the Servers...

277
At the workstation, perform these tasks:
1. Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  
Press ENTER.  If the Devices Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a proxy 
server and repeat the procedure.  If unsuccessful, perform the next step.
2. On Windows 2000 workstations
, verify that the Internet protocol (TCP/IP) is...

278 5. From your Workstations Desktop, click Start/Settings/Printers (Start/Printers and Faxes in XP), right 
mouse click on the Printers icon and select Properties.  From the Ports Tab (Windows 2000) 
determine the Port that the driver is using to print through.  For peer to peer communications, the port 
name should match the SMB Host name of the Device as shown on the Configuration Report.  If it 
doesnt you are printing to the wrong port and either need to select the correct port or use the Add Port...