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Xerox Phaser 7500N User Manual

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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide141
    Lateral Lines or Bands Print on Image
    Colors Look Wrong
    Colors Do Not Register Properly
    Colors do not register correctly or colors are mixed with page-to-page variations.
    Probable CausesSolutions
    The printer is not level.Place the printer on a flat, hard, level surface.
    The media path is dirty with toner.Print several blank sheets and the excess toner should 
    disappear.
    One or more of the imaging units may be defective.Remove the imaging units one at a time, and check 
    for damage. If it is damaged, replace it.
    Probable CausesSolutions
    The printer is not level.Place the printer on a flat, hard, level surface.
    One or more of the imaging units may be defective.Remove the imaging units one at a time, and check 
    for damage. If it is damaged, replace it.
    Incorrect driver settings.Check the Color Matching settings in the printer 
    driver or your application.
    One or more of the toners may be low or empty. Check the Control Panel for a Toner Status message. 
    If necessary, replace the specified toner cartridge.
    Probable CausesSolutions
    The media is moist from humidity.Remove the moist media and replace it with new, dry 
    media.
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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide 142
    Colors Reproduce Poorly
    The colors do not reproduce as expected or they have poor color density. 
    Probable CausesSolutions
    One or more of the imaging units may be defective.Remove the imaging units one at a time, and check 
    for damage. If it is damaged, replace it.
    Incorrect color matching settings.Check the Color Matching settings in the printer 
    driver or your application.
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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide143
    Getting Help
    This section includes:
    •Control Panel Messages on page 143
    •Online Support Assistant on page 143
    •PhaserSMART Technical Support on page 144
    •Helpful Websites on page 144
    Control Panel Messages
    Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
    The control panel provides you with information and troubleshooting help. When an error or warning 
    condition occurs, the control panel displays a message informing you of the problem. In many cases, 
    the control panel also displays an animated graphic showing the location of the problem, such as the 
    location of a paper jam. 
    Press the Help button on the control panel to view additional information about the message or menu 
    displayed. The Help button is labeled with a ? symbol.
    Online Support Assistant
    The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help 
    to solve your printer problems. You can find solutions for print quality, copy quality, media jams, 
    software installation, and much more.
    To access the Online Support Assistant, go to www.xerox.com/office/7500support.
    7500-084
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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide 144
    PhaserSMART Technical Support
    PhaserSMART Technical Support is an automated, internet-based support system that uses your 
    default Web browser to send diagnostic information from your printer to the Xerox website for analysis. 
    PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a 
    solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in 
    opening a Service Request with Xerox Customer Support.
    To access PhaserSMART Technical Support:
    1. Open your Web browser and go to www.phasersmart.com.
    2. Enter your printer’s IP address in the browser window.
    3. Follow the instructions on the screen.
    Helpful Websites
    Xerox provides several websites that offer additional help on your Phaser 7500 printer.
    ResourceLink
    PhaserSMART Technical Support automatically 
    diagnoses problems on your networked printer and 
    proposes solutionswww.phasersmart.com
    Technical support information for your printer, 
    includes online Technical Support, Recommended 
    Media List, Online Support Assistant, driver 
    downloads, documentation, video tutorials, and 
    much morewww.xerox.com/office/7500support
    Supplies for your printerwww.xerox.com/office/7500supplies
    A resource for tools and information, such as 
    interactive tutorials, printing templates, helpful tips, 
    and customized features to meet your individual 
    needs www.xerox.com/office/businessresourcecenter
    Local sales and support centerwww.xerox.com/office/worldcontacts
    Printer registrationwww.xerox.com/office/register
    Material Safety Data Sheets identify materials, and 
    provide information on safely handling and storing 
    hazardous materialswww.xerox.com/msds
    (U.S. and Canada)
    www.xerox.com/environment_europe
    (European Union)
    Information about recycling supplieswww.xerox.com/environment
    (U.S. and Canada)
    www.xerox.com/environment_europe
    (European Union)
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    							A
    Phaser 7500 Color Printer
    User Guide145
    Printer Specifications
    This chapter includes:
    •Physical Specifications on page 146
    •Environmental Specifications on page 147
    •Electrical Specifications on page 148
    •Performance Specifications on page 149
    •Controller Specifications on page 150
    For media specifications and capacities, see Supported Media on page 55.
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    							Printer Specifications
    Phaser 7500 Color Printer
    User Guide 146
    Physical Specifications
    Base Unit
    • Width: 640 mm (25.2 in.)
    • Depth: 665 mm (26.2 in.)
    • Height: 399 mm (15.7 in.)
    • Weight: 66 kg (145.2 lb.)
    Optional Trays 3, 4, and 5
    • Width: 559 mm (22.0 in.)
    • Depth: 665 mm (26.2 in.)
    • Height: 371 mm (14.6 in.)
    • Weight: 33 kg (73 lb.)
    Clearance Requirements
    7500-085
    7 cm
    (2.8 in.)80 cm
    (31.5 in.) 41 cm
    (16.1 in.)146 cm
    (57.5 in.) 122 cm
    (48 in.)
    10 cm
    (4 in.)
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    							Printer Specifications
    Phaser 7500 Color Printer
    User Guide147
    Environmental Specifications
    Temperature
    • Storage: -20° to 48° C / -4° to 118.4° F
    • Operating: 10° to 32° C / 50° to 90° F
    Relative Humidity
    • Storage: 10% to 85% (non-condensing)
    • Operating: 10% to 85% (non-condensing)
    • Optimal Operating: 25% to 75%
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    Printer SpecificationsPhaser 7500 Color Printer
    User Guide
    148
    Electrical Specifications
    • 110-127 VAC, 50-60 Hz +/-3%
    • 220-240 VAC, 50-60 Hz +/-3%
    E
    NERGY STAR qualified printer:
    Default time to Power Saver: 30 minutes
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    							Printer Specifications
    Phaser 7500 Color Printer
    User Guide149
    Performance Specifications
    Resolution
    Maximum Resolution: 1200 x 1200 dpi
    Print Speed
    Color: 35 ppm (2-sided: 28 ppm)
    Monochrome: 35 ppm (2-sided: 28 ppm)
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    							Printer Specifications
    Phaser 7500 Color Printer
    User Guide 150
    Controller Specifications
    RISC CPU (1 GHz) processor
    Memory
    Optional up to 2 GB (SDRAM)
    Interfaces
    Ethernet 10/100/1000Base-TX
    Universal Serial Bus (USB 2.0)
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