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Xerox Phaser 7500N User Manual

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    							Maintenance
    Phaser 7500 Color Printer
    User Guide101
    2. Rotate the lever on the front left side to unlock it.
    3. Open the imaging unit cover.
    4. Pull the cleaning rod from the lower right corner of the imaging unit slot.
    5. Pull out the cleaning rod until it stops, then move it all the way in and out two or three times to 
    clean the LEDs. Repeat this for all four imaging units.
    Note:Make sure to pull the cleaning rods out as far as they will go. Push them in as far as they will 
    go. Do not use excessive force.
    7500-081
    7500-074
    7500-077
    4X
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    							Maintenance
    Phaser 7500 Color Printer
    User Guide 102
    6. Close the imaging unit cover.
    7. Rotate the lever to the right to lock it.
    8. Close the front door.
    7500-078
    7500-083
    7500-082
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    							Maintenance
    Phaser 7500 Color Printer
    User Guide103
    Ordering Supplies
    This section includes:
    •Consumables on page 103
    •Routine Maintenance Items on page 103
    •Customer Replaceable Parts on page 104
    •When to Order Supplies on page 104
    •Recycling Supplies on page 104
    Certain consumables and routine maintenance items need to be ordered occasionally. Each supply 
    item includes installation instructions.
    Note:Grayscale images printed with the composite black setting count as color pages, because 
    color consumables are used. This is the default setting on most printers.
    Consumables
    Genuine Xerox Toner Cartridges (Cyan, Magenta, Yellow, and Black)
    • Standard–Capacity Toner Cartridge (C, M, Y)
    • High–Capacity Toner Cartridge (C, M, Y, K)
    Note:Each toner cartridge includes installation instructions.
    Caution:Use of toner other than Genuine Xerox Toner may affect print quality and printer 
    reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for 
    specific use with this printer.
    Routine Maintenance Items
    Routine maintenance items are printer parts that have a limited life and require periodic replacement. 
    Replacements may be parts or kits. Routine maintenance items are typically customer replaceable.
    The following items are routine maintenance items:
    •Imaging Unit
    • Waste Cartridge
    • Main Paper Tray Feed Rollers
    •Fuser
    •Belt Cleaner
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    							Maintenance
    Phaser 7500 Color Printer
    User Guide 104
    Customer Replaceable Parts
    Customer replaceable parts are long life items that may occasionally break and require replacement.
    •Transfer Roller
    • Productivity Kit
    • Configuration Card
    • Image Processor Board
    When to Order Supplies
    The printer’s control panel displays a warning when the supply nears its replacement time. Verify that 
    you have replacements on hand. It is important to order these supplies when the messages first appear 
    to avoid interruptions to your printing. The control panel displays an error message when the supply 
    must be replaced.
    Note:You can set these error messages by going to the control panel and selecting Printer Setup > 
    Printer Controls.
    Order supplies from your local reseller or from the Xerox Supplies website at 
    www.xerox.com/office/7500supplies.
    Caution:Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreements, 
    and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of 
    performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this 
    printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage 
    may vary outside these areas; please contact your local representative for details.
    Recycling Supplies
    For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
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    							Maintenance
    Phaser 7500 Color Printer
    User Guide105
    Moving the Printer
    • Always turn the printer off and wait for the printer to shut down.
    • Disconnect the power cord from the back of the printer.
    • Always use three people to lift the printer. 
    • When lifting the printer, grasp the areas as shown in the figure.
    • Keep the printer level to avoid toner spillage.
    • Failure to repackage the printer properly for shipment can result in damage to the printer not 
    covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee.
    • Damage to the printer caused by improper moving is not covered by the Xerox warranty, service 
    agreement, or Total Satisfaction Guarantee.
    Note:The Total Satisfaction Guarantee is available in the United States and Canada. Coverage 
    may vary outside these areas; please contact your local representative for details.
    7500-032
    66.0 kg
    145.2 lb
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    							Maintenance
    Phaser 7500 Color Printer
    User Guide 106
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    							6
    Phaser 7500 Color Printer
    User Guide107
    Troubleshooting
    This chapter includes:
    •General Troubleshooting on page 108
    •Paper Feed Problems on page 111
    •Print-Quality Problems on page 131
    •Getting Help on page 143
    •Control Panel Messages on page 143
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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide 108
    General Troubleshooting
    This section contains procedures to help you locate and resolve problems. Some problems can be 
    resolved by simply restarting the printer. 
    To restart the printer:
    1. Locate the power switch to the right side of the control panel.
    2. Turn the switch OFF, wait 2 minutes, and turn the switch back ON.
    If the problem is not resolved by restarting the printer, see the table in this chapter that best describes 
    the problem.
    •Printer Does Not Turn On on page 108
    •Printing Takes Too Long on page 109
    •Printer Resets or Turns Off Frequently on page 109
    •Printer Is Making Unusual Noises on page 110
    •The Date and Time Are Incorrect on page 110
    •Duplex Problems on page 110
    •Front Door Will Not Close on page 110
    Printer Does Not Turn On
    Caution:Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet only. 
    Do not use a power strip. If necessary, contact a licensed electrician to install a properly grounded 
    outlet.
    Probable CausesSolutions
    The power cord is not correctly plugged into the 
    outlet.Turn off the printer, and plug the power cord securely 
    into the outlet.
    Something is wrong with the outlet connected to the 
    printer.Plug another electrical appliance into the outlet and 
    see whether it operates properly.
    Try a different outlet.
    The power switch is not correctly turned on.Turn the power switch off, wait two minutes, then 
    turn it back on. 
    The printer is connected to an outlet with a voltage or 
    frequency that does not match the printer 
    specifications.Use a power source with the specifications listed in 
    Electrical Specifications on page 148.
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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide109
    Printing Takes Too Long
    Printer Resets or Turns Off Frequently
    Probable CausesSolutions
    The printer is set to a slower printing mode (for 
    example, heavyweight stock or transparency).It takes more time to print with special media. Make 
    sure that the media type is set properly in the driver 
    and at the printer’s control panel.
    The printer is in ENERGY SAVE mode.It takes time for printing to start in power saving 
    mode.
    The job is very complex.Wait. No action needed.
    Probable CausesSolutions
    The power cord is not correctly plugged into the 
    outlet.Turn off the printer, confirm that the power cord is 
    correctly plugged into the printer and the outlet, and 
    then turn on the printer.
    A system error occurred.Contact your local Xerox service representative with 
    the fault information. Check the fault history. For 
    more information see Control Panel Messages on 
    page 143. 
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    							Troubleshooting
    Phaser 7500 Color Printer
    User Guide 110
    Printer Is Making Unusual Noises
    The Date and Time Are Incorrect
    Duplex Problems
    Front Door Will Not Close
    Probable CausesSolutions
    The printer is not level.Place the printer on a flat, hard, level surface.
    The tray is not installed correctly.Open and close the tray you are printing from.
    There is an obstruction or debris inside the printer.Turn off the printer and remove the obstruction or 
    debris. If you cannot remove it, contact Technical 
    Support. 
    Probable CausesSolutions
    Did you set the correct date and time?Ensure you have set the correct Date and Time on 
    the control panel.
    Probable CausesSolutions
    Media or settings are not correct.Make sure that you are using correct media. For more 
    information see Supported Media on page 55. Do not 
    duplex envelopes, labels, heavyweight stock, or 
    transparencies.
    Probable CausesSolutions
    One or more of the consumables are missing or 
    installed incorrectly. Check the toner cartridges, imaging units and waste 
    cartridge for correct installation.
    The imaging unit door latch is not rotated all the way 
    to the right.Make sure to the latch is rotated all the way to the 
    right.
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