Xerox Phaser 6125N User Manual

							Control Panel Error Messages
Phaser® 6125 Color Laser Printer
7-12
Messages About the Printer and Other Items
Message Condition/Reason/Action
Jam at Manual Feed Slot
Check Manual Feed Slot
Open Front CoverPaper is jammed inside the manual feed slot.
Remove the jammed paper. Open and close the front cover. See 
Paper Jams on page 7-2.
Jam at Tray
Check Tray
Open Front CoverPaper is jammed inside the paper tray.
Remove the jammed paper. Open and close the front cover.
Jam at Exit
Open Front CoverPaper is jammed inside the exit of the printer.
Remove the jammed paper. Open and close the front cover.
Jam at Reg Roll
Open Front CoverPaper is jammed at the registration roller.
Open and close the front cover.
Jam at Front Cover
Open Front Cover
and Remove PaperPaper is jammed inside the front cover.
Open the front cover to remove jammed paper. Close the front 
cover.
Front Cover Open
Close Front CoverThe front cover is open. 
Close the front cover.
Side Door Open
Close Side DoorThe side door is open.
Close the side door.
Invalid Job
Press OK ButtonWhen the configuration of the printer on the print driver does not 
conform to the printer you are using, this message appears.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the print driver 
conforms to the printer you are using.
Limit Exceeded
Press OK ButtonThe user has exceeded the limit on the number of pages that can 
be printed when using an authentication function. 
Contact the administrator.
Open Front Cover
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 7-2.
Open Front Cover
Remove Paper &
Check Paper TypePaper is jammed inside the printer. 
Press the button to open the front cover and remove the jammed 
paper. Check the paper type. See Paper Jams on page 7-2.
Non-Xerox Toner
Invalid YellowIncorrect toner. Replace with a Xerox yellow toner cartridge.
Non-Xerox Toner
Invalid CyanIncorrect toner. Replace with Xerox cyan toner cartridge.
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Control Panel Error Messages
Phaser® 6125 Color Laser Printer 7-13
NNN indicates a numeric value.
Non-Xerox Toner
Invalid MagentaIncorrect toner. Replace with Xerox magenta toner cartridge.
Non-Xerox Toner
Invalid BlackIncorrect toner. Replace with Xerox black toner cartridge.
Waste Full
Ye l l o w  C a r t r i d g eThe waste container in the yellow toner cartridge is full.
Replace the yellow toner cartridge.
Waste Full
Magenta CartridgeThe waste container in the magenta toner cartridge is full.
Replace the magenta toner cartridge.
Waste Full
Cyan CartridgeThe waste container in the cyan toner cartridge is full.
Replace the cyan toner cartridge.
Waste Full
Black CartridgeThe waste container in the black toner cartridge is full.
Replace the black toner cartridge.
Ye l l o w  L o wThe yellow toner cartridge is running low.
Replace yellow toner cartridge soon.
Magenta LowThe magenta toner cartridge is running low.
Replace magenta toner cartridge soon.
Cyan LowThe cyan toner cartridge is running low.
Replace cyan toner cartridge soon.
Black LowThe black toner cartridge is running low.
Replace black toner cartridge soon.
Restart Printer
NNN-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on. If the error continues, refer to the 
Xerox Support website,  www.xerox.com/office/
6125support.
Restart Printer
116-NNNError NNN-NNN relates to printer problems.
Turn the printer off and then on.
Tr a y  E m p t yThe tray is out of paper, or the specified paper could not be 
detected in the tray. 
Fill the tray with the indicated size, direction, and type of paper. 
See Loading Paper  on page 4-8.
Tray is pulled out.
Set Tray into the correct position.
SysError NNN-NNN
Press OK ButtonA system error has occurred.
Press the  OK button to clear the message.
Message Condition/Reason/Action
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							Getting Help
Phaser® 6125 Color Laser Printer
7-14
Getting Help
This section includes:
 ■Control Panel Messages on page 7-14
■Online Support Assistant on page 7-14
■Web Links on page 7-15
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem. 
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and 
troubleshooting help to solve your printer problems. You can find solutions for print quality, 
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/
6125support.
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							Getting Help
Phaser® 6125 Color Laser Printer
7-15
Web Links
Xerox provides several websites that offer additional help on your Phaser 6125 printer. A set 
of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox 
printer drivers on your computer. 
 
Resource Link
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much more:www.xerox.com/office/
6125support
Supplies for your printer:www.xerox.com/office/6125supplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs: www.xerox.com/office/businessresourcecenter
Local sales and support center:www.xerox.com/office/worldcontacts
Printer registration:www.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materials:www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplies:w
ww.xerox.com/gwa
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							Phaser® 6125 Color Laser Printer
8-1 This chapter includes:
 ■Cleaning the Printer on page 8-2
■Ordering Supplies on page 8-3
■Managing the Printer on page 8-5
■Checking Page Counts on page 8-9
■Moving the Printer on page 8-10
See also: 
Maintenance video tutorials at www.xerox.com/office/6
125support
Replacing supplies video tutorials at www.xerox.com/office/6125support
Maintenance
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							Cleaning the Printer
Phaser® 6125 Color Laser Printer
8-2
Cleaning the Printer
This section describes how to clean the printer in order to maintain it in good condition and 
print clean printouts all the time.
Warning: Be sure to turn off and unplug the printer before accessing the interior of the printer 
for cleaning, maintenance, or fault clearance. Access to a live printer’s interior can cause 
electric shock.
Cleaning the Exterior
Clean the exterior of the printer about once a month. Wipe the parts with a wet but well-wrung 
soft cloth. Then wipe with another dry soft cloth. For stubborn stains, apply a small amount of 
neutral detergent, and gently wipe the stain off.
Note: Do not spray the detergent directly on the printer. The liquid detergent may enter the 
printer through a gap and cause problems. Never use cleaning agents other than water or 
neutral detergent.
Cleaning the Interior
After clearing paper jams or replacing one of the toner cartridges, inspect the inside of the 
printer before closing the printer covers.
Warning: Never touch a labeled area found on or near the heat roller in the fuser. You can get 
burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it by yourself 
to avoid injuries or burns. Switch off the printer immediately. Refer to the Xerox Support 
website, 
www.xerox.com/office/6125support.
■Remove any remaining pieces of paper.
■Remove any dust or stains with a dry clean cloth.
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							Ordering Supplies
Phaser® 6125 Color Laser Printer
8-3
Ordering Supplies
This section includes:
 ■Consumables on page 8-3
■Routine Maintenance Items on page 8-3
■When to Order Supplies on page 8-3
■Recycling Supplies on page 8-4
Certain consumables and routine maintenance items need to be ordered occasionally. Each 
supply includes installation instructions.
 
Consumables
Genuine Xerox Toner Cartridges (Cyan, Magenta, Yellow, and Black)
Note: Each toner cartridge includes installation instructions on the box.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic 
replacement. Replacements may be parts or kits. Routine maintenance items are typically 
customer replaceable.
 ■Fuser
■Feed roller kit
■Imaging unit
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify that 
you have replacements on hand. It is important to order these supplies when the messages first 
appear to avoid interruptions to your printing. The control panel displays an error message 
when the supply must be replaced.
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							Ordering Supplies
Phaser® 6125 Color Laser Printer
8-4 To order supplies, contact your local reseller or go to the Xerox Supplies website at 
www.xerox.com/office/
6125supplies.
Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service 
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or 
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies 
not specified for this printer. The Total Satisfaction Guarantee is available in the United States 
and Canada. Coverage may vary outside these areas; please contact your local representative 
for details.
Recycling Supplies
For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
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							Managing the Printer
Phaser® 6125 Color Laser Printer
8-5
Managing the Printer
This section includes:
■Checking/Managing the Printer with CentreWare IS on page 8-5
■Checking Printer Status Through E-mail on page 8-5
Checking/Managing the Printer with CentreWare IS
When the printer is installed in a TCP/IP environment, you can check printer status and 
configure settings using a web browser on a network computer. You can also use 
CentreWare IS to check the remaining volume of consumables and the paper loaded in this 
printer.
Note: When using the printer as a local printer, you cannot use CentreWare IS.
The following browsers can be used with CentreWare IS:
■Netscape 7 or later
■Internet Explorer version 5 or later
Starting CentreWare IS
Use the following procedure to start CentreWare IS.
1.Launch your web browser.
2.Enter the printer’s IP address in the browser’s Address field.
The CentreWare IS screen appears.
Using Online Help
For details regarding the items that can be set in each CentreWare IS screen, click the Help 
button to display the Online Help.
Note: Clicking the Help button displays the online manual on the Xerox website.
Checking Printer Status Through E-mail
When connected in a network environment where sending and receiving of e-mail is possible, 
the printer can send an e-mail report to specified e-mail addresses containing the following 
information:
■The network settings and the printer status
■The error status which has occurred on the printer
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							Managing the Printer
Phaser® 6125 Color Laser Printer
8-6
Setting the E-mail Environment
Activate CentreWare IS, and on the Properties tab, configure the following settings according 
to your e-mail environment. After configuring the settings on each screen, always click Apply 
and turn off/on the printer to reboot. For details about each item, refer to the Online Help for 
CentreWare IS.
Item Item to be configured Description
Mail AlertsMail Alerts Set the e-mail address to which notices about 
changes in printer status or errors are sent.
Notification Items Set the contents of the notices to send in the 
e-mail.
Por t EnablingLPR
Port 9100
FTP
SNMP
Mail AlertsSelect Enable.
Protocol Settings > 
E-mailReturn E-mail Address, 
SMTP Server Address,
SMTP Server Port 
Number, 
E-mail Send 
Authentication,
Login Name, 
Password, 
SMTP Server 
Connection Status,
POP3 Server Address,
POP3 Server Port 
Number, 
Login Name,
Password,
POP3 Server Check 
Interval,
APOP Settings,
POP3 Server 
Connection StatusSelect appropriate settings for sending and 
receiving e-mail.
Permitted E-mail 
AddressWhen setting the permission for checking 
information and changing the settings for an e-mail 
address, input the e-mail address that is permitted 
to receive the e-mail. If no address is input here, 
the printer receives e-mails from all users.
Password When setting the password for access to the 
printer (both read only and read/write), check the 
Use Password check box to set the password.
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