Xerox Phaser 6125N User Manual

							Paper Jams
Phaser® 6125 Color Laser Printer
7-2
Paper Jams
This section includes:
■Preventing and Clearing Paper Jams on page 7-2
■Paper Jams in the Paper Tray on page 7-3
■Paper Jams at the Fuser on page 7-6
See also: 
User Safety on page 1-2
Preventing and Clearing Paper Jams
To reduce the occurrence of paper jams, follow the guidelines and instructions in Printing 
Basics on page 4-1. It includes information about supported paper and media, guides for 
usage, and instructions for properly loading paper in the trays.
Caution: When removing jammed paper, make sure that no pieces of torn paper are left in the 
printer. If a sheet of paper is wrapped around the heat roller, or when clearing a jammed paper 
that is difficult or impossible to see, do not try to remove it by yourself. Turn off the printer 
immediately, and refer to the Xerox Support website, 
www.xerox.com/office/6125support.
Warning: The fuser and the surrounding area are hot and can cause burns.
Downloaded From ManualsPrinter.com Manuals 
						

							Paper Jams
Phaser® 6125 Color Laser Printer
7-3
Paper Jams in the Paper Tray
Follow this procedure to remove paper jammed in the tray.
1.Pull the jammed paper out of the paper tray, and remove any remaining paper from the 
tray.
2.Close the paper tray.
3.Push the button and open the front cover.
Warning: Some components inside the printer, such as the fuser and surrounding area, 
are hot and can cause burns.
6125-028
6125-015
Downloaded From ManualsPrinter.com Manuals 
						

							Paper Jams
Phaser® 6125 Color Laser Printer
7-4 4.Carefully remove any jammed paper in the printer. Confirm that there are no scraps of 
paper left inside.
Caution: Prolonged exposure to light may damage the imaging unit.
5.Close the front cover.
6125-098
6125-032
Downloaded From ManualsPrinter.com Manuals 
						

							Paper Jams
Phaser® 6125 Color Laser Printer
7-5 6.Remove the tray from the printer, and then carefully pull out any jammed paper remaining 
inside the printer.
7.Insert the tray into the printer and push until it stops.
Caution: Do not use excessive force on the tray. Doing so could damage the tray or the inside 
of the printer.
6125-043
6125-027
Downloaded From ManualsPrinter.com Manuals 
						

							Paper Jams
Phaser® 6125 Color Laser Printer
7-6
Paper Jams at the Fuser
1.Press the button and open the front cover.
2.Lift the levers at both ends of the fuser and remove the jammed paper. If the paper is torn, 
remove any scraps of paper remaining inside the printer.
Warning: Some components inside the printer, such as the fuser and surrounding area, 
are hot and can cause burns.
Caution: Prolonged exposure to light may damage the imaging unit.
6125-015
6125-046
Downloaded From ManualsPrinter.com Manuals 
						

							Paper Jams
Phaser® 6125 Color Laser Printer
7-7 3.Open the cover of the fuser and remove the jammed paper.
4.Close the front cover.
6125-094
6125-032
Downloaded From ManualsPrinter.com Manuals 
						

							Problems With the Printer
Phaser® 6125 Color Laser Printer
7-8
Problems With the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix 
the problem. For additional troubleshooting information, see Getting Help on page 7-14.
Warning: Never open or remove printer covers that are secured with screws unless 
specifically instructed in the manual. A high voltage component can cause electric shock. Do 
not try to alter the printer configuration, or modify any parts. An unauthorized modification 
can cause smoke or fire.
Caution: Probable causes of trouble are that the printer, computer, server or other hardware is 
not correctly set for the network environment you are using, or a printer restriction has been 
exceeded. 
Symptom Reason/Action
No power Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected? 
Turn off the power to the printer, and connect the power cord to the power 
outlet again. Then, turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage 
and current rating.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer, and connect the power cord to a suitable 
power outlet.
Is the printer connected to a power strip shared with other high-power 
devices?
Connect the printer to a power strip that is not shared with other 
high-power devices.
Cannot print Is the light of the Ready indicator off?
If so, this printer is offline or in the menu setting mode. See Main 
Components and Their Functions on page 2-2.
Is there a message displayed on the control panel?
Follow the message to correct the problem. See Control Panel Error 
Messages on page 7-11.
Downloaded From ManualsPrinter.com Manuals 
						

							
Problems With the Printer
Phaser® 6125 Color Laser Printer 7-9
Print job sent but the 
light of the Ready 
indicator is not blinking 
or on Is the interface cable disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface.
 Make sure the protocol settings are 
correctly configured in CentreWare IS. See the Online Help for 
CentreWare IS.
Is the computer envir onment correctly set up?
Check the computer environment,  such as the print driver. See Network 
Basics  on page 3-1.
Error  indicator is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error  indicator is 
blinking An error that you cannot corre
ct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull 
out the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/
6125support.
Light of the  Ready 
indicator is on and 
blinking but there is no 
print output Is the computer envir
onment correctly set up?
To cancel the job, press the  Cancel button.
Check the computer environment,  such as the print driver. See Network 
Basics  on page 3-1.
Turn off the power and check the connection of the interface cable.
Top section of printed 
document is missing. 
The top and side 
margins are incorrect. Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. See 
Loading Paper 
on page 4-8.
Check that the paper size on the print driver or the control panel is correctly 
set.
See the Online Help for the print driver. See  Setting Paper Types and Sizes 
on page 4-7.
Condensation has 
occurred inside the 
printer Turn the printer on for at least one hour and set the Power Saver Mode to 
60 minutes to get rid of the condensatio
n. If the problem continues, refer to 
the Xerox Support website,  www.xerox.com/office/
6125support.
Symptom Reason/Action
Downloaded From ManualsPrinter.com Manuals 
						

							Problems With the Printer
Phaser® 6125 Color Laser Printer
7-10
Paper cannot be fed. 
Paper jams.  
Multiple paper are fed. 
Paper is fed at an 
angle.  
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan 
them well to allow air to enter between each sheet before loading.
Is the paper damp?
Replace with paper from a new ream.
The paper used is not suitable. 
Load the correct type of paper. See About Paper on page 4-5.
Is the paper tray set correctly? 
Push the paper tray completely into the printer.
Is the printer placed on a flat location? 
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? 
Set the guides to the correct positions.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in 
the tray are used up. Remove the paper, fan it, and load again. Replenish 
paper only when all the sheets of the loaded paper are used up.
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox 
Support website, www.xerox.com/office/
6125support, for assistance. Symptom Reason/Action
Downloaded From ManualsPrinter.com Manuals 
						

							Control Panel Error Messages
Phaser® 6125 Color Laser Printer
7-11
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), or fuser.
NNN indicates a numeric value. Message Condition/Reason/Action
Replace Fuser
010-351
Restart PrinterTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser Error
Restart PrinterThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction.
Reinstall the fuser.
010-317
Insert Fuser
Restart PrinterThe fuser is not installed.
Install the fuser.
093-NNN
Insert XXX CartridgeThe XXX toner cartridge is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the toner cartridge.
093-NNN
Check XXX CartridgeSealing tape is still attached to the XXX toner cartridge. 
Remove the sealing tape from the displayed toner cartridge.
093-NNN
Insert XXX CartridgeThe XXX toner cartridge is not installed correctly or is not working 
correctly due to damage or malfunction. 
Reinstall the toner cartridge.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
Insert Imaging UnitThe imaging unit is not installed. 
Install the imaging unit.
See Checking/Managing the Printer with CentreWare IS on 
page 8-5.
Replace Imaging UnitTime to replace the imaging unit. Replace old imaging unit with 
new one.
Restart Printer
NNN-NNNThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction. 
Reinstall the fuser.
Replace XXX
Toner CartridgeThe toner cartridge has become empty.
Replace the old toner cartridge with a new one.
Downloaded From ManualsPrinter.com Manuals