Xerox Phaser 6120 User Manual

							Solving Problems with Printing Quality 124
There are toner 
smudges or 
residual images.The two fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuser separator 
levers to the plain paper setting.
One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The two green fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuses separator 
levers to the plain paper setting.
There are toner 
smudges on the 
back side of the 
page (whether or 
not it has been 
duplexed).The two fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuser separator 
levers to the plain paper setting.
The media transfer 
belt is dirty.Clean the media transfer belt.
If you think the transfer belt should be 
replaced, contact Technical Support 
with the error information.
The media path is dirty 
with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging unit is 
defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Abnormal areas 
(white, black, or 
color) appear in a 
regular pattern.The laser lens is dirty.Clean the laser lens.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The imaging unit is 
defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Symptom Cause Solution
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							Solving Problems with Printing Quality 125
Image defects.The laser lens is dirty.Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
 
Replace it with a new toner cartridge.
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Lateral lines or 
bands appear on 
image.The printer is not level.Place the printer on a flat, hard, level 
surface.
The media path is dirty 
with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging unit is 
defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Colors look 
drastically wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
One or more of the 
toner cartridges may 
be low or empty.Check the control panel for an X LOW 
or 
X EMPTY message. If necessary, 
replace the specified toner cartridge.
Colors are not 
registering 
properly; colors are 
mixed or have 
page-to-page 
variation.The top cover is not 
properly closed.Make sure that the top cover is closed.
The imaging unit is not 
correctly seated.Remove the imaging unit and reinstall 
it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Symptom Cause Solution
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							Solving Problems with Printing Quality 126
If the problem is not resolved, even after all of the above have been 
performed, contact Technical Support with the error information.
The color has a 
poor reproduction 
or has poor color 
density.
 
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Marks regularly 
repeating on a 
page.One or more parts 
used by the printer to 
create or transfer the 
image to the page are 
damaged or defective.Measure the distance between the 
repeating defects in your print and 
compare the measurement to the 
following list to identify the part 
responsible for the defect. For 
example, your print has a visible mark 
on the page. The mark repeats every 
94mm. This measurement identifies 
the imaging unit as the cause of the 
defect.
Measurements:
„Toner Cartridge: 34 mm or 25 mm
„Imaging Unit: 94 mm
Symptom Cause Solution
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							Status, Error, and Service Messages 127
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel 
message window. They provide information about your printer and help you 
locate many problems. When the condition associated with a displayed 
message has changed, the message is cleared from the window.
Standard Status Messages
This message...means...do this...
CALIBRATINGWhenever you replace a toner 
cartridge or reboot the printer 
after making environmental 
changes, the printer 
automatically pauses to do a 
Density Control cycle. This 
process is provided to make 
reliable printer operation with 
optimum output quality possible.No action needed.
CANCELLING JOBThe job is being cancelled. 
COPYING XX/XXThe printer is printing with the 
collating function.
ENERGY SAVERThe printer is in Energy Saver 
mode to reduce power 
consumption during periods of 
inactivity. When a print job is 
received, the printer returns to 
normal power within 
35
 seconds.
In addition, the machine will 
return to its normal operating 
condition when any key on the 
control panel is pressed.
READYThe printer is on and ready to 
receive data.
INITIALIZINGThe printer is being initialized.
PRINTINGThe printer is printing.
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							Status, Error, and Service Messages 128
PROCESSINGThe printer is processing data.No action needed.
PHASER 6120 
STARTING SYSTEM
The printer is being started up.
WARMING UPThe printer is warming up.
This message... means... do this...
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							Status, Error, and Service Messages 129
Error Messages (Warning)
This message...means...do this...
CANNOT ROTATE 
CARTRIDGEA problem occurred, 
such as a paper jam, that 
prevents the toner 
cartridge carousel from 
rotating.If a paper jam occurred, 
clear the jammed paper.
DISK NEAR FULLThe optional hard disk is 
full.Delete print jobs saved 
on the hard disk.
X EMPTYThe X toner cartridge is 
empty.
 
This message appears 
when the 
QUALITY/
TONER OUT ACTION
 
menu is set 
CONTINUE.
Replace the toner 
cartridge.
X INCORRECTThe specified toner 
cartridge is not the 
correct toner for this 
printer.Replace the specified 
toner with the Xerox-
approved toner for this 
printer.
PAPER TYPE MISMATCHThe media type set in the 
printer driver is different 
from the type of media 
loaded.Load the correct paper 
type.
IMAGING UNIT LOWThe imaging unit is near 
the end of its life.Replace the imaging unit 
soon. Be sure to have 
an imaging unit on hand.
REPLACE IMAGING UNITThe imaging unit has 
reached the end of its 
life.Replace the imaging 
unit.
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							Status, Error, and Service Messages 130
PAPER SIZE MISMATCHWhen using Tray 1: 
The paper size set from 
the printer driver is 
different from the size of 
paper loaded into Tray 1.
 
This message appears 
when 
PAPER MENU/
INPUT TRAY/TRAY 
1 MODE
 is set to AUTO.
Printing continues with 
paper of a different size, 
even if this message 
appeared.
To print using paper of 
the desired size, load 
paper of the correct size, 
and then try printing 
again.
When using Tray 2: 
The paper size set from 
the printer driver is 
different from the size of 
paper loaded into Tray 2.
 
This message appears 
when 
PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to ON.
X TONER LOWThe X toner cartridge is 
low and should 
be
 replaced within 200 
pages at 5% coverage of 
letter/A4 pages. 
Replace the specified 
toner cartridge soon. 
Be
 sure to have a toner 
cartridge on hand
TRAY 2 OPENTray 2 is not installed or 
is not fully closed.Close Tray 2 or print 
from another tray.
This message... means... do this...
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							Status, Error, and Service Messages 131
Error Messages (Operator Call)
This message...means...do this...
DISK ERRORThe hard disk is full or 
damaged.Initialize the hard disk or, if 
the error continues to occur, 
replace the hard disk.
To initialize the hard disk, 
select 
SYSTEM 
DEFAULT/FORMAT/
FORMAT DISK
.
DISK FULLThe hard disk is full or 
damaged.Initialize the hard disk.
To initialize the hard disk, 
select 
SYSTEM 
DEFAULT/FORMAT/
FORMAT DISK
.
DUPLEX UNIT 
DOOR
 OPEN
Duplex cover is open.Close the duplex cover.
FATAL ERRORSensor error.Open and close front cover 
to automatically clean 
density sensor parts.
PRINTER COVER OPENThe printer’s top cover is 
open.Close the top cover.
IMAGING UNIT 
MISSINGThe imaging unit is not 
installed.Install the imaging unit.
PAPER JAM DUPLEXPaper has jammed in the 
duplex unit.Locate and remove the jam.
PAPER JAM EXITPaper has jammed in the 
fuser area.
PAPER JAM FUSER
PAPER JAM TRANSFERPaper has jammed in the 
transfer roller area. This 
type of jam means that 
the paper did not make it 
to the paper exit area.
PAPER JAM TRAY XPaper has jammed while 
being pulled from the 
specified tray
 (X).
Locate and remove the jam.
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							Status, Error, and Service Messages 132
PUT SIZE TYPE 
IN TRAY 1The paper size set from 
the printer driver is 
different from the size of 
paper loaded into Tray 1.
 
This message appears 
when 
PAPER MENU/
INPUT TRAY/TRAY 1 
MODE
 is set to 
CASSETTE.
When PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to ON: 
Printing continues with 
paper of a different size, 
even if this message 
appeared.
 
To print using paper of the 
desired size, load paper of 
the correct size, and then try 
printing again.
 
When PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to OFF: 
Load paper of the correct 
size.
 
In addition, press the Down 
key to be able to print using 
the loaded paper.
PUT SIZE TYPE 
IN TRAY 2The paper size set from 
the printer driver is 
different from the size of 
paper loaded into Tray 2. 
This message appears 
when 
PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to 
OFF.
Load paper of the correct 
size.
 
In addition, press the Down 
key to be able to print using 
the loaded paper.
REPLACE IMAGING 
UNITImaging unit is out.Replace the imaging unit.
REPLACE X TONERThe X toner cartridge is 
empty.
 
This message appears 
when the 
QUALITY/
TONER OUT ACTION
 
menu is set 
STOP.
Replace the toner cartridge.
X TONER MISSINGThe X toner cartridge is 
not installed.Install a X toner cartridge.
This message... means... do this...
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							Status, Error, and Service Messages 133
Service Messages
These messages indicate a more serious error that can only be corrected by 
a customer service engineer. If one of these messages appears, turn the 
printer off, then turn it on again. If the problem persists, contact your local 
vendor or authorized service provider.
This service 
message...means...do this...
ERROR XXAn error has been detected 
with the item indicated XX 
in the service message.Reboot the printer. This 
often clears the service 
message, and printer 
operation can resume. 
If the problem persists, 
contact your local Xerox 
service representative with 
the error information.
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