Xerox Phaser 6120 User Manual

							Clearing Paper Jams 114
Clearing a Paper Jam from the Duplex Unit
1Open the duplex cover.
2Carefully pull out the jammed paper.
Always remove the jammed paper in the feed direction as 
shown
 only.
3Close the duplex cover.
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							Solving Problems with Paper Jams 115
Solving Problems with Paper Jams
Frequent jams in any area indicate that area should be checked, 
repaired, or cleaned. Repeated jams may also happen if you’re using 
unsupported print media.
SymptomCauseSolution
Several sheets go 
through the printer 
together.The front edges of the 
media are not even.Remove the media and even up the 
front edges, and then reload it.
The media is moist 
from humidity.Remove the moist media, and then 
replace it with new, dry media.
Too much static 
electricity is present.Do not fan transparencies.
Paper jam 
message stays on.Top cover needs to be 
opened and closed 
again to reset the 
printer.Open and close the top cover of the 
printer again. 
Some paper remains 
jammed in the printer.Recheck the media path and make 
sure that you have removed all of the 
jammed paper.
Duplex unit jams.Unsupported media 
(wrong size, thickness, 
type, etc.) is being 
used.Use Xerox-approved media. See 
“Media Specifications” on page 45.
Plain paper, recycled paper, and letter 
head can be autoduplexed if the 
duplex unit is installed and the media 
type is set properly in the driver. See 
“Media Specifications” on page 45.
Make sure that you have not mixed 
media types in Tray 1.
Do not duplex envelopes, labels, 
transparencies, thick stock, postcard, 
or glossy stock.
Media is still being 
misfed.Recheck the media path inside the 
duplex unit and make sure that you 
have removed all of the jammed paper.
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							Solving Problems with Paper Jams 116
Media is 
misfeeding.The media is not 
correctly positioned in 
the tray.Remove the misfed media and 
reposition the media properly in 
the
 tray.
The number of sheets 
in the tray exceeds the 
maximum allowed.Remove the excess media and reload 
the correct number of sheets in 
the
 tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in Tray 1 to 
match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Custom-sized media, 
envelopes, labels, 
postcards, thick stock, 
or transparencies are 
loaded in Tray 2.Special media must be loaded in 
Tray
 1 only.
The recommended 
transparency or label 
sheet is facing the 
wrong way in Tray 1.Load the transparencies or label 
sheets according to the manufacturer’s 
instructions.
Envelopes are facing 
the wrong way in 
Tray
 1.
Load the envelopes in Tray 1 with the 
flaps facing down.
If the flaps are on the long edge, 
load
 the envelopes with the flap toward 
the left of the printer with the flaps 
facing down.
Media is 
misfeeding.Transparencies have 
collected static 
electricity in the tray.Remove the transparencies and load 
them in Tray 1 one sheet at a time. 
Do
 not fan transparencies before 
loading them. 
Unsupported media 
(wrong size, thickness, 
type, etc.) is being 
used.Use Xerox-approved media.
See “Media Specifications” on page 
45.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Interior” on 
page 92. 
Symptom Cause Solution
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							Solving Other Problems 117
Solving Other Problems
SymptomCauseSolution
Printer power is 
not on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet 
connected to the 
printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned on 
(I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is 
connected to an outlet 
with a voltage or 
frequency that does 
not match the printer 
specifications.Use a power source with the 
specifications listed in appendix A, 
Technical Specifications.
The control panel 
displays 
X LOW 
much sooner than 
expected.
One of the toner 
cartridges may be 
defective.Remove the toner cartridges and check 
each for damage. If one or more is 
damaged, replace it. 
You printed with heavy 
toner coverage.See specifications in Appendix A.
You can’t print the 
configuration 
page.The tray is empty.Check that at least Tray 1 is loaded 
with media, in place, and secure.
The printer’s covers 
aren’t closed securely.Make sure the covers are closed 
securely. Close all covers gently to 
avoid jarring the printer.
There is a paper jam.Clear the paper jam.
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							Solving Other Problems 118
Printing takes too 
much time.The printer is set to a 
slow printing mode (for 
example, thick stock or 
transparency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very 
complex.Wait. No action needed.
The printer memory is 
insufficient.Add more memory.
An unapproved toner 
cartridge is installed (
X 
INCORRECT
 is 
displayed in the 
message window).
Install a toner cartridge approved for 
your specific printer.
Blank pages are 
printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if a 
cartridge is empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Printer returned to 
READY before the 
configuration 
menu was 
changed.
The printer was in the 
configuration menu 
structure without a 
selection being made 
within two minutes.When in the configuration menu 
structure, select your choice within 
2
 minutes.
Not all pages print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty.Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been 
created by a 
non-Phaser 6120 
driver.Print the overlay file using a 
Phaser
 6120 driver.
Symptom Cause Solution
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							Solving Other Problems 119
Printer resets or 
turns off 
frequently.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact your local Xerox service 
representative with the error 
information.
You are 
experiencing 
duplex problems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex unit installed.
Make sure that you are using correct 
media. 
„See “Media Specifications” on page 
45. 
„Do not duplex custom-sized media, 
envelopes, labels, postcards, thick 
stock, or transparencies. 
„Make sure that you have not mixed 
media types in Tray 1.
Make sure the duplex unit is installed 
and enabled in the Windows printer 
driver (Properties/Configure tab).
In the printer driver (Layout/Print on 
Both Sides), choose Double-Sided.
For Pages/Sheet on duplexed pages, 
choose Collate only in the driver’s 
Basic Tab. Do not set collation in the 
application.
With Pages/Sheet 
on multiple copies, 
the output is 
incorrect.Both the driver and the 
application have been 
set for collation.For Pages/Sheet on multiple copies, 
choose Collate only in the driver’s 
Basic Tab. Do not set collation in the 
application.
You hear unusual 
noises.The printer is not level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside the 
printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
Symptom Cause Solution
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							Solving Other Problems 120
The web-based 
utility cannot be 
accessed.The CentreWare IS 
Administrator’s 
password is incorrect.The CentreWare IS Administrator 
password has a 6-character minimum 
and a 16-character maximum. 
For
 details of the CentreWare IS 
administrator password, see the 
Phaser 6120 Reference Guide on the 
Software and Documentation 
CD-ROM.
Media is wrinkled.The media is moist 
from humidity or 
having water spilled 
on
 it. 
Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is 
defective.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thickness, 
type, etc.) is being 
used.Use Xerox-approved media. See 
“Media Specifications” on page 45.
Envelopes are being 
printed with both green 
fuser separator levers 
in the plain paper 
position.Before printing envelopes, place both 
green fuser separator levers in the 
envelope position.
The date and time 
is not correctly 
maintained on the 
printer.The backup battery 
has reached the end of 
its service life.Replace the backup battery. 
For
 details, see the Phaser 6120 
Reference Guide on the Software and 
Documentation CD-ROM.
Symptom Cause Solution
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							Solving Problems with Printing Quality 121
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is printed, 
or there are blank 
spots on the printed 
page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver 
mismatches the media 
loaded in the printer.Load the correct media in the printer.
The power source 
does not match the 
printer specifications.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media (but not 
transparencies), and replace it in 
the
 tray.
Media is not set 
properly in the tray(s).Remove the media, tap it to straighten 
it out, return it into the tray, and realign 
the media guides.
Entire sheet is 
printed in black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
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							Solving Problems with Printing Quality 122
Image is too light; 
there is low image 
density.Laser lens is dirty.Clean the laser lens.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the 
cartridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing envelopes, labels, 
postcards, thick stock, or 
transparencies, specify the appropriate 
media type in the printer driver.
Image is too dark.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
Image is blurred; 
background is 
lightly stained; 
there is insufficient 
gloss of the printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging unit may 
be defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The print or color 
density is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging unit is 
defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The printer is not level.Place the printer on a flat, hard, level 
surface.
Symptom Cause Solution
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							Solving Problems with Printing Quality 123
Irregular print or 
mottled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media 
storage area.
 
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, 
thickness, type, etc.) is 
being used.Use Xerox-approved media. See 
“Media Specifications” on page 45.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The imaging unit is 
defective.Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The two fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuser separator 
levers to the plain paper setting.
There is insufficient 
fusing or the image 
comes off when 
rubbed.The two fuser 
separator levers are 
adjusted for envelope 
printing.Return both green fuser separator 
levers to the plain paper setting.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, 
thickness, type, etc.) is 
being used.Use Xerox-approved media. See 
“Media Specifications” on page 45.
Media type is set 
incorrectly.When printing envelopes, labels, 
postcards, thick stock, or 
transparencies, specify the appropriate 
media type in the printer driver.
Symptom Cause Solution
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