Xerox Phaser 4600DN User Manual

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide101
Rear Cover Areas
There is a jam at the exit or at the rear cover. The control panel will specify a fault has occurred. When 
the Error screen is displayed, press OK for further information. If the Error screen is not visible, press the 
Back button to access the Error screen.
1. Open the rear cover.
WARNING:Be careful, some components inside the rear 
cover may be hot.
2. Remove the jammed paper. Confirm that all paper fragments 
are...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 102
Duplex Unit (optional)
There is a jam at the exit or at the rear cover and the duplex unit is fitted. The control panel will specify 
a fault has occurred. When the Error screen is displayed, press OK for further information. If the Error 
screen is not visible, press the Back button to access the Error screen.
1. Open the top cover.
2. Pull the duplex unit out of the printer. If the paper does not 
come out with the duplex unit,...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide103
Finisher
There is a jam at the exit or at the rear finisher door. The control panel will specify a fault has occurred. 
When the Error screen is displayed, press OK for further information. If the Error screen is not visible, 
press the Back button to access the Error screen.
1. Open the rear finisher door
2. Remove the jammed paper. Confirm that all paper fragments 
are removed.
3. Close the rear finisher door.
Paper Size Jam
There is...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 104
5. If you have a duplex unit, open the duplex unit cover.
6. Open the rear cover.
WARNING:Be careful, some components inside the rear 
cover may be hot.
7. Remove the jammed paper. Confirm that all paper fragments 
are removed.
8. Close the rear cover.
9. If you have a duplex unit, close the duplex unit cover.
Error Messages
Use the following information to solve problems on the machine. Some messages may not appear in 
the display...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide105
CRUTo n e r  L o wToner Cartridge is almost 
empty.Open top cover. Remove Toner 
Cartridge and gently shake it. By 
doing this, printing operations can 
be temporarily resumed.
Reinstall Toner Cartridge. Close top 
cover. Reorder Toner Cartridge.
Toner EmptyToner Cartridge is empty.Open top cover.
Replace with new Toner Cartridge.
Toner Cartridge Not 
InstalledThe Toner Cartridge is not 
installed or not installed 
correctly. Install...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 106
Paper Feeding Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the 
suggested solutions until the problem is corrected. If the problem persists, call for service.
ConditionSuggested Solutions
Paper jams during printing.• Clear the paper jam. (See Fa u l t  C l e a ra n c e  on page 97.)
Paper sticks together.• Check the maximum paper capacity of the tray. (See Paper Supply on...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide107
Printing Problems
ConditionPossible CauseSuggested Solutions
The machine does not print.The machine is not receiving 
power.• Check the power cord connections. 
Check the power switch and the 
power source.
The machine is not selected as 
the default machine.• Select your machine as your default 
machine in Windows.
Check the machine for the following:
• The top cover is not closed. Close the top cover.
• Paper is jammed. Clear the...

General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 108
The machine selects print 
materials from the wrong paper 
source.The paper option that was 
selected in the Printing 
Preferences may be incorrect.• For many software applications, the 
paper source selection is found 
under the Paper tab within the 
Printing Preferences. Select the 
correct paper source. (See 
Paper/Output on page 31.)
A print job is extremely slow.The job may be very complex.• Reduce the complexity of the page 
or...