Xerox Phaser 4600DN User Manual

							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide101
Rear Cover Areas
There is a jam at the exit or at the rear cover. The control panel will specify a fault has occurred. When 
the Error screen is displayed, press OK for further information. If the Error screen is not visible, press the 
Back button to access the Error screen.
1. Open the rear cover.
WARNING:Be careful, some components inside the rear 
cover may be hot.
2. Remove the jammed paper. Confirm that all paper fragments 
are removed.
3. If you did not find jammed paper in Step 2, open the fuser 
exit guide door and pull the jammed paper completely out of 
the printer.
4. Close the fuser exit guide door and the rear cover.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 102
Duplex Unit (optional)
There is a jam at the exit or at the rear cover and the duplex unit is fitted. The control panel will specify 
a fault has occurred. When the Error screen is displayed, press OK for further information. If the Error 
screen is not visible, press the Back button to access the Error screen.
1. Open the top cover.
2. Pull the duplex unit out of the printer. If the paper does not 
come out with the duplex unit, remove the paper from the 
bottom of the printer.
3. Reinstall the duplex unit and close the top cover.
Output Areas
There is a jam at the exit or at the rear cover. The control panel will specify a fault has occurred. When 
the Error screen is displayed, press OK for further information. If the Error screen is not visible, press the 
Back button to access the Error screen.
1. Remove the jammed paper from the exit. Confirm that all 
paper fragments are removed.
2. Open and then close the top cover.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide103
Finisher
There is a jam at the exit or at the rear finisher door. The control panel will specify a fault has occurred. 
When the Error screen is displayed, press OK for further information. If the Error screen is not visible, 
press the Back button to access the Error screen.
1. Open the rear finisher door
2. Remove the jammed paper. Confirm that all paper fragments 
are removed.
3. Close the rear finisher door.
Paper Size Jam
There is a jam at the exit or at the rear cover. The control panel will specify a fault has occurred. When 
the Error screen is displayed, press OK for further information. If the Error screen is not visible, press the 
Back button to access the Error screen.
1. Pull the tray completely out of the printer.
2. Confirm that the paper tray guides are pressed firmly against 
the paper.
3. Insert the tray into the printer slot and push it completely to 
the back of the printer.
4. If the control panel prompts you:
• If you haven't changed the type of paper, press the OK 
button.
• If you have changed the type of paper, scroll to the 
correct paper type and press the OK button.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 104
5. If you have a duplex unit, open the duplex unit cover.
6. Open the rear cover.
WARNING:Be careful, some components inside the rear 
cover may be hot.
7. Remove the jammed paper. Confirm that all paper fragments 
are removed.
8. Close the rear cover.
9. If you have a duplex unit, close the duplex unit cover.
Error Messages
Use the following information to solve problems on the machine. Some messages may not appear in 
the display depending on options or models.
.
LocationErrors & FaultsDescriptionSolution
Paper 
FeederDoor OpenThe back cover and top covers 
are not securely latched.Close the covers until they lock into 
place. If fault persists, call service.
Paper Empty at TrayThe paper in the paper tray 
has run out.Load paper in the tray indicated by 
the warning message.
Paper Empty at Bypass 
TrayThe paper in Paper Tray 1 
(Bypass) has run out.Load paper in Paper Tray 1 
(Bypass).
Tray O pe nPaper tray is not securely 
closed.Close the paper tray until it locks 
into place.
Jam from TrayPaper has jammed in the 
paper tray.Open the indicated tray and 
remove the jammed paper. 
Open the rear and top covers and 
remove jam.
Duplex JamPaper has jammed in the 
duplex area.Follow instructions on the back of 
the printer.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide105
CRUTo n e r  L o wToner Cartridge is almost 
empty.Open top cover. Remove Toner 
Cartridge and gently shake it. By 
doing this, printing operations can 
be temporarily resumed.
Reinstall Toner Cartridge. Close top 
cover. Reorder Toner Cartridge.
Toner EmptyToner Cartridge is empty.Open top cover.
Replace with new Toner Cartridge.
Toner Cartridge Not 
InstalledThe Toner Cartridge is not 
installed or not installed 
correctly. Install the Toner Cartridge.
If already installed, check it has 
been installed correctly.
If problem persists, call for service.
Toner Supplying ErrorToner is not being supplied 
correctly.Check the Toner Cartridge is 
installed securely. 
Invalid Toner CartridgeThe installed Toner Cartridge 
is not a valid Xerox cartridge.Check the Toner Cartridge and 
install a valid Xerox cartridge if 
necessary.
If problem persists, call for service.
Output 
AreasOutput Tray FullOutput tray full.Remove printed material from 
Output tray.
Staple Cartridge Not 
InstalledStaple cartridge not installed.Install staple cartridge.
Stapler FaultStapler unit does not work.Open stapler door and check the 
stapler. Close stapler door.
If the fault persists, Power Off / 
Power On.
If the problem persists, call for 
service.
LocationErrors & FaultsDescriptionSolution
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 106
Paper Feeding Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the 
suggested solutions until the problem is corrected. If the problem persists, call for service.
ConditionSuggested Solutions
Paper jams during printing.• Clear the paper jam. (See Fa u l t  C l e a ra n c e  on page 97.)
Paper sticks together.• Check the maximum paper capacity of the tray. (See Paper Supply on 
page 123.)
• Make sure that you are using the correct type of paper. (See Media 
Specifications on page 62.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Paper does not feed into the 
machine.• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and 
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the 
tray.
• The paper is too thick. Use only paper that meets the specifications 
required by the machine. (See Paper Supply on page 123.)
• If you are printing on special media, use Paper Tray 1 (Bypass).
The paper keeps jamming.• There is too much paper in the tray. Remove excess paper from the 
tray. If you are printing on special materials, use Paper Tray 1 (Bypass).
• An incorrect type of paper is being used. Use only paper that meets the 
specifications required by the machine. (See Media Specifications on 
page 62.)
• There may be debris inside the machine. Open the top cover, remove 
the Toner Cartridge and any debris. Re-insert the Toner Cartridge.
Transparencies stick together in 
the paper exit.• Use only transparencies specifically designed for laser printers. Remove 
each transparency as it exits from the machine.
Envelopes skew or fail to feed 
correctly.• Ensure that the paper guides are against both sides of the envelopes.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide107
Printing Problems
ConditionPossible CauseSuggested Solutions
The machine does not print.The machine is not receiving 
power.• Check the power cord connections. 
Check the power switch and the 
power source.
The machine is not selected as 
the default machine.• Select your machine as your default 
machine in Windows.
Check the machine for the following:
• The top cover is not closed. Close the top cover.
• Paper is jammed. Clear the paper jam. (See Fault Clearance on 
page 97.)
• No paper is loaded. Load paper. (See Loading Paper on page 56.)
• The Toner Cartridge is not installed. Install the Toner Cartridge.
If a system error occurs, contact your service representative.
The connection cable between 
the computer and the machine 
is not connected properly.• Disconnect the machine cable and 
reconnect it.
The connection cable between 
the computer and the machine 
is defective.• If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different machine 
cable.
The port setting is incorrect.• Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port. If the 
computer has more than one port, 
make sure that the machine is 
attached to the correct one.
The machine may be 
configured incorrectly. • Check the printer driver options to 
ensure that all of the print settings 
are correct. (See Print Procedure on 
page 30.)
The printer driver may be 
incorrectly installed.• Reinstall the printer software. (Refer 
to the System Administrator Guide 
for instructions.)
The machine is malfunctioning.• Check the display message on the 
control panel to see if the machine 
is indicating a system error. Contact 
a service representative.
The document size is so big 
that the hard disk space of the 
computer is insufficient to 
access the print job.• You might need to reduce the 
complexity of the page or install 
more memory. (Refer to the System 
Administrator Guide.)
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 108
The machine selects print 
materials from the wrong paper 
source.The paper option that was 
selected in the Printing 
Preferences may be incorrect.• For many software applications, the 
paper source selection is found 
under the Paper tab within the 
Printing Preferences. Select the 
correct paper source. (See 
Paper/Output on page 31.)
A print job is extremely slow.The job may be very complex.• Reduce the complexity of the page 
or try adjusting the print quality 
settings.
Half the page is blank.The page orientation setting 
may be incorrect.• Change the page orientation in 
your application. See the printer 
driver help screen.
The paper size and the paper 
size settings do not match.• Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
• Or, ensure that the paper size in the 
printer driver settings matches the 
paper selection in the software 
application settings you use.
The machine prints, but the 
text is wrong, garbled or 
incomplete.The machine cable is loose or 
defective.• Disconnect the machine cable and 
reconnect. Try a print job that you 
have already printed successfully. If 
possible, attach the cable and the 
machine to another computer that 
you know works and try a print job.
• Try a new machine cable.
The wrong printer driver was 
selected.• Check the application’s printer 
selection menu to ensure that your 
machine is selected.
The software application is 
malfunctioning.• Try printing a job from another 
application.
The operating system is 
malfunctioning.• Exit Windows and reboot the 
computer. Turn the machine off and 
back on again.
Pages print, but they are blank.The Toner Cartridge is defective 
or out of toner.• Redistribute the toner, if necessary. 
• If necessary, replace the Toner 
Cartridge.
The file may have blank pages.• Check the file to ensure that it does 
not contain blank pages.
Some parts, such as the 
controller or the board, may be 
defective.• Contact a service representative.
ConditionPossible CauseSuggested Solutions
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