Xerox DocuPrint 4590 EPS User Manual

Xerox 4590 EPS/4110 EPS User Guide
6-15
6. Problem Solving
Error code
If an error caused the printing to end abnormally or a malfunction 
occurred in the printer, then an error message code (***-***) is 
displayed.
If an error code not described in the following tables is displayed, 
or the problem persists even after you have tried the following 
solutions, contact the Customer Support Center. 
Refer to the following table for error codes and information on how 
to rectify the problem.
KEY POINT:If an...

Xerox 4590 EPS/4110 EPS User Guide
6-16
6. Problem Solving
Other Errors
Error CodeCategory
Cause and Remedy
Print/Other 
003-761 PCause  The paper size of the tray selected for auto tray is 
different from the paper size of the tray selected for Auto 
Repeat. 
Remedy  Change the paper size for the tray, or change the 
Paper Type Priority settings.
012-211
012-212
012-213
012-214
012-215
012-216
012-217
012-218
012-219
012-221
012-223
012-225
012-226
012-227
012-228
012-229
012-230
012-235
012-236...

Xerox 4590 EPS/4110 EPS User Guide
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6. Problem Solving
012-400 OCauseStaple Waste Container Near Full.
RemedyFollow the procedures to remove and replace the staple 
waste container in the finisher.
012-949 OCauseFinisher Punch Scrap Container is not attached.
RemedyCheck that the punch scrape container is installed in the 
finisher and inserted correctly.
016-210
016-211
016-212
016-213
016-214
016-215OCauseAn error occurred in the software settings.
RemedyPower-cycle the printer. Contact the...

Xerox 4590 EPS/4110 EPS User Guide
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6. Problem Solving
016-732 PCause  Unable to use registered form specified by Emulation 
with host. 
Remedy  Resend the form data.
016-738 PCause  Booklet Creation is not applied to the specified paper.
RemedySpecify the printable paper size for booklet creation.
016-739 PCause  The specified document and paper size are an 
unauthorized combination.
RemedySpecify the combination of the printable document and 
paper size for booklet creation.
016-740 PCause  Booklet...

Xerox 4590 EPS/4110 EPS User Guide
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6. Problem Solving
016-777 OCause  A hard disk error occurred during image processing.
Remedy  The hard disk might be defective. When replacing a hard 
disk, contact the Customer Support Center.
016-792 OCause  Specified job history could not be acquired when printing 
Job Counter Report.
Remedy  Specified job history does not exist.
016-793 OCause  The hard disk has run out of free space.
Remedy  Either remove unnecessary data from the hard disk to 
increase free...

Xerox 4590 EPS/4110 EPS User Guide
6-20
6. Problem Solving
024-981 OCause  The finisher top tray is full.
Remedy  Remove all paper from the finisher top tray.
024-982 OCause  The finisher stacker tray lower safety warning is on.
Remedy  Remove all paper from the stacker tray and remove any 
other obstructions.
024-983 OCause  The finisher booklet tray is full.
Remedy  Remove all paper from the booklet tray.
024-984 OCause  The booklet stapler low staple F signal is on.
Remedy  Remove all paper from the...

Xerox 4590 EPS/4110 EPS User Guide
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6. Problem Solving
075-210
075-211OCausePaper Tray 5 (bypass) malfunctioned.
Remedy  Power-cycle the machine. If the tray error is not fixed by 
performing the relevant remedy, contact the Customer 
Support Center.
078-210
078-211OCause  High Capacity Feeder Tray (paper trays 6 to 7) 
malfunctioned.
Remedy  Check the paper setting of paper trays 6 and 7 and 
power-cycle the machine. If the trays errors are not fixed 
by performing the relevant remedy, contact the...

Xerox 4590 EPS/4110 EPS User Guide
6-22
6. Problem Solving
116-703 PCause  An error occurred during PostScript processing.
Remedy  Either confirm the print data or click Spool Settings on 
the Details tab in the print driver to set bi-directional 
communications to off.
116-710 PCause  A probable cause is that the correct document size could 
not be judged as the receive data exceeded the HP-GL/2 
spool size.
Remedy  Increase the size assigned to HP-GL/2 auto-layout 
memory.
116-713 OCause  Job was...

Xerox 4590 EPS/4110 EPS User Guide
6-23
6. Problem Solving
127-210 P, OCause  Communication error between the printer and the 
DocuSP Controller. Error detected by the printer.
Remedy  Remove and reinsert the cable connection between the 
printer and the DocuSP Controller. Power off and on 
both the printer and the DocuSP Controller. If the 
problem persists, call the Customer Support Center.
127-211 P, OCauseDetected a communication error between the printer and 
the DocuSP Controller.
RemedyRemove and...

Xerox 4590 EPS/4110 EPS User Guide
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6. Problem Solving
A fault has 
occurred. The 
machine has 
rebooted. 
Select Close. 
When in doubt, 
report the 
malfunction to 
our Call 
Center.
(xxx-yyy)P, OCause  An auto-recoverable internal error occurred and the 
machine restarted automatically.
Remedy Select the Close button. The machine is operating 
normally now. If the error persists, call contact the 
Customer Support Center.
Error CodeCategory
Cause and Remedy
Print/Other 
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