Xerox DocuPrint 4590 EPS User Manual

Xerox 4590 EPS/4110 EPS User Guide
6-5
6. Problem Solving
Paper is often 
jammed or 
wrinkled.Is paper loaded properly in the 
paper tray?Load paper correctly.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Is the paper tray set properly? Firmly push in the paper tray as far as possible to 
set it properly.
Refer to “Loading paper in trays 1 and 2” in chapter 
3.
Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
Is the paper curled? Either turn the...

Xerox 4590 EPS/4110 EPS User Guide
6-6
6. Problem Solving
Image quality problems
When image quality of the printed result is poor, choose the 
closest symptom in the following table and perform the required 
remedy.
If image quality is not improved by performing the relevant 
remedy, contact the Customer Support Center.
Symptoms Check Remedy
The print shifts 
slightly.Is the paper shifting or is the 
leading edge of the paper not 
loaded flush with the tray corners?Align the edges of the paper and load...

Xerox 4590 EPS/4110 EPS User Guide
6-7
6. Problem Solving
Symptoms Check Remedy
Printing is faint
(smudged, 
unclear). Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Black dots are 
printed. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Black lines are 
printed. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Dirt...

Xerox 4590 EPS/4110 EPS User Guide
6-8
6. Problem Solving
White dots appear 
in black filled areas. The paper in use is unsuitable. Load suitable paper.
Refer to “Loading paper” in Chapter 3.
The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Printed toner 
smudges when 
rubbed with your 
finger.
Toner is not fused 
to the paper.
The paper is dirtied 
with toner. Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
The paper in use is...

Xerox 4590 EPS/4110 EPS User Guide
6-9
6. Problem Solving
White areas or 
stripes appear. Is the paper damp? Replace with paper from a new ream.
Refer to “Loading paper” in Chapter 3.
The paper in use is unsuitable. Load suitable paper.
Refer to “Loading paper” in Chapter 3.
The entire page is 
printed faint. When the print was made using 
Tray 5 (Bypass), the size and 
type of the actually loaded paper 
differed from the setting on the 
print driver.Either load paper of the correct size and type into...

Xerox 4590 EPS/4110 EPS User Guide
6-10
6. Problem Solving
Outline characters 
on a colored 
background 
longwise. The drum cartridge is depleted or 
damaged.Contact the Customer Support Center.
Text or images are 
printed at an angle. The paper guide in the paper tray 
is not set at the correct position.Set the horizontal and vertical paper guides to the 
correct positions.
Refer to “Loading paper in trays 1 and 2” in 
chapter 3.
Symptoms Check Remedy
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Xerox 4590 EPS/4110 EPS User Guide
6-11
6. Problem Solving
Trouble during printing
Unable to print
This section describes solutions when unable to print.
Data remains in the 
printer iconCauseThe printer is not powered on.
No ActionTurn the power on.
CauseThe network cable is disconnected from the 
computer.
ActionConnect the network cable to the computer.
CauseThe network cable is disconnected from the DocuSP 
Controller.
ActionConnect the network cable to the DocuSP Controller.
For information about...

Xerox 4590 EPS/4110 EPS User Guide
6-12
6. Problem Solving
Sent to printerCauseOut of paper.
ActionSupply paper to the printer.
CauseNo paper for the specified paper size.
ActionSet paper for the specified paper size.
Refer to “Loading paper in trays 1 and 2” or “Loading 
paper in Tray 5” in Chapter 3.
CauseAn error occurred with the printer.
ActionCheck the error details.
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Xerox 4590 EPS/4110 EPS User Guide
6-13
6. Problem Solving
The printed result is not what was expected
This section describes solutions for situations in which the print 
result is different from that expected.
No stapling doneCauseThe number of pages to staple exceeds 100 sheets.
No ActionStaple-enabled number of pages is 100 or lower with 
the staple cartridge for 100 sheets. For Z-folding, 
staple-enabled number of pages is 10 or 5 sheets 
depending on the size of the paper used. For 
booklet, up to...

Xerox 4590 EPS/4110 EPS User Guide
6-14
6. Problem Solving
The settings specified 
for print options do not 
take effectCauseA print driver for another model is in use.
No ActionInstall the print driver for this model.
CauseThe optional apparatus cannot be attached to the 
printer.
ActionCheck the options attached with this printer and reset 
the printer configuration.
There is no edgeCauseImage exceeds the printable area of the machine.
ActionIncrease the printable area of the machine, or 
decrease the...