Xerox DocuPrint 255N User Manual

							Clearing Paper Jams
Chapter 5: Clearing Jams and Jam Recoveryv5-5
Tray 1 Jam-
Open Tray 1
followed by:
Open Front Cover
Remove Jam Sheet
A paper jam has occurred at or before the printer’s input sensor. The paper was 
fed (or intended to be fed) from Tray 1.
ACTION: Use the procedure “Tray 1 Jam” 
(page 5-7).
Tray 2 Jam-
Open Tray 2
followed by:
Open Front Cover
Remove Jam Sheet
A paper jam has occurred at or before the printer’s input sensor. The paper was 
fed (or intended to be fed) from Tray 2.
ACTION: If a 500-sheet Paper Deck and Cassette is in use as Tray 2, use the 
procedure “Tray 2 Jam with 500-sheet Paper Deck and Cassette” 
(page 5-9).
If a 2,000-sheet HCF is in use as Tray 2, use the procedure “Tray 2 or 
Tray 3 Jam with 2,000-sheet HCF” 
(page 5-11).
Tray 3 Jam-
Open Tray 3
followed by:
Open Front Cover
Remove Jam Sheet
A paper jam has occurred at or before the printer’s input sensor. The paper was 
fed (or intended to be fed) from Tray 3.
ACTION: If a 500-sheet Paper Deck and Cassette is in use as Tray 3, use the 
procedure “Tray 3 Jam with 500-sheet Paper Deck and Cassette” 
(page 5-10).
If a 2,000-sheet HCF is in use as Tray 3, use the procedure “Tray 2 or 
Tray 3 Jam with 2,000-sheet HCF” 
(page 5-11).
MBF Jam-
Remove All Paper
followed by:
Open Front Cover
Remove Jam Sheet
A paper jam has occurred while feeding from the Multi-bypass Feeder (MBF).
ACTION: Use the procedure “MBF Jam” 
(page 5-8).
Table 5.1 Paper jam messages (continued)
MessageDescription/Corrective Action
Table 5.1 Page 2 of 3
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							Clearing Paper Jams
5-6vDocuPrint N17/N17b User Guide
Offset Jam-
Open Rear Cover
followed by:
Open Offset Door
Clear Paper Path
A paper jam has occurred at the OCT. The paper did not reach the input sensor.
ACTION: Use the procedure “OCT Jam” 
(page 5-13).
Tray Jam-
Open All Trays
followed by:
Open Front Cover
Remove Jam Sheet
A jam in the input trays has been found at startup, and all trays must be opened 
to find the jam.
ACTION: Use the procedure “Misfeed Jam at Startup” 
(page 5-18).
Table 5.1 Paper jam messages (continued)
MessageDescription/Corrective Action
Table 5.1 Page 3 of 3
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							Clearing Paper Jams
Chapter 5: Clearing Jams and Jam Recoveryv5-7
Tr a y  1  J a mFollow the procedure below to clear a paper jam from 
Tray 1 when the Control Panel displays the message:
Tray 1 Jam-
Open Tray 1
1Remove Tray 1 (1).
2Remove the Envelope Feeder if installed.
3Open the front cover (2).
4Remove the EP Cartridge.
5Remove the jammed sheet.
6Replace the EP Cartridge.
7Replace Tray 1.
8Close the front cover.
9Replace the Envelope Feeder if necessary.
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							Clearing Paper Jams
5-8vDocuPrint N17/N17b User Guide
MBF JamFollow the procedure below to clear a paper jam from the 
Multi-bypass Feeder (MBF) when the Control Panel 
displays the message:
MBF Jam-
Remove All Paper
1Remove all paper from the MBF (1).
2Remove the Envelope Feeder if installed.
3Open the front cover (2).
4Remove the jammed sheet of paper.
5Close the front cover.
6Reload the MBF.
7Replace the Envelope Feeder if necessary.
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							Clearing Paper Jams
Chapter 5: Clearing Jams and Jam Recoveryv5-9
Tray 2 Jam with
500-sheet Paper Deck
and CassetteFollow the procedure below to clear a paper jam from 
Tray 2 when Tray 2 is a 500-sheet Paper Deck and 
Cassette and the Control Panel displays the message:
Tray 2 Jam-
Open Tray 2
1Remove Tray 2 (1).
2Remove the Envelope Feeder if installed.
3Open the front cover (2).
4Remove the EP Cartridge.
5Remove the jammed sheet of paper.
6Replace the EP Cartridge.
7Replace Tray 2.
8Close the front cover.
9Replace the Envelope Feeder if necessary.
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							Clearing Paper Jams
5-10vDocuPrint N17/N17b User Guide
Tray 3 Jam with
500-sheet Paper Deck
and CassetteFollow the procedure below to clear a paper jam from 
Tray 3 when Tray 3 is a 500-sheet Paper Deck and 
Cassette and the Control Panel displays the message:
Tray 3 Jam-
Open Tray 3
1Remove Tray 3 (1).
2Remove the Envelope Feeder if installed.
3Open the front cover (2).
4Remove the EP Cartridge.
5Remove the jammed sheet of paper.
6Replace the EP Cartridge.
7Replace Tray 3.
8Close the front cover.
9Replace the Envelope Feeder if necessary.
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							Clearing Paper Jams
Chapter 5: Clearing Jams and Jam Recoveryv5-11
Tray 2 or Tray 3 Jam
with 2,000-sheet HCFFollow the procedure below to clear a paper jam from 
Tray 2 or Tray 3 when the specified tray is the 2,000-sheet 
High Capacity Feeder (HCF) and the Control Panel 
displays the message:
or:
Tray 2 Jam-
Open Tray 2
Tray 3 Jam-
Open Tray 3
1Open the paper drawer (1).
2Remove the Envelope Feeder if installed.
3Open the printer’s front cover.
4Remove the EP Cartridge.
5Remove the jammed sheet of paper.
6Replace the EP Cartridge.
7Close the paper drawer.
8Close the printer’s front cover.
9Replace the Envelope Feeder if necessary.
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							Clearing Paper Jams
5-12vDocuPrint N17/N17b User Guide
Envelope Feeder JamFollow the procedure below to clear a paper jam from the 
Envelope Feeder when the Control Panel displays the 
message:
Env. Feeder Jam-
Remove All Envel
1Remove all envelopes from the Envelope Feeder (1).
2Remove the Envelope Feeder.
3Open the front cover (2).
4Remove the EP Cartridge.
5Remove the jammed envelope.
6Replace the EP Cartridge.
7Close the front cover.
8Replace the Envelope Feeder.
9Reload the Envelope Feeder.
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							Clearing Paper Jams
Chapter 5: Clearing Jams and Jam Recoveryv5-13
OCT JamFollow the procedure below to clear a paper jam from the 
Offset Catch Tray (OCT) when the Control Panel displays 
the message:
Offset Jam-
Open Rear Cover
1Open the printer’s rear cover (1).
2Open the OCT’s rear cover (2).
3Remove the jammed paper.
4Close the OCT’s rear cover.
5Close the printer’s rear cover.
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							Clearing Paper Jams
5-14vDocuPrint N17/N17b User Guide
Duplex Module JamFollow the procedure below to clear a paper jam from 
inside the rear cover when a Duplex Module is installed 
and the Control Panel displays the message:
Paper Jam-
Open Rear Cover
1Open the rear cover (1).
2Remove the Duplex Module.
3Remove the jammed paper.
4Replace the Duplex Module.
5Close the rear cover.
On rare occasions, paper may jam in the fuser. To 
clear a fuser jam, refer to the section “Fuser Jam” 
(page 5-19).
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