Xerox DocuPrint 255N User Manual

							Printer Operation Problems
Chapter 7: Troubleshootingv7-5
PostScript commands are 
printed instead of the 
PostScript job.1. Make certain that the software application you are using to create your job is 
configured properly. Refer to your software documentation. 
2. The job sent to the printer might have included an incorrect header, and 
therefore, not have indicated that a PostScript job was being sent.
• Check your software to make sure the PostScript header file is being sent to 
the printer.
3. Set the Print Errors item in the PostScript Menu to On
 and resend the job. 
• If an error page prints, there is a problem in the PostScript coding. Correct 
the coding problem and resend the job. 
• If the job still does not print and an error page was not printed, the job may 
require additional memory.
Table 7.1 Printer operation problems (continued)
ProblemAction
Table 7.1 Page 3 of 4
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							Printer Operation Problems
7-6vDocuPrint N17/N17b User Guide
A PostScript or PCL job 
fails to print.1. Check that you are using a DocuPrint N17 PostScript printer driver. 
2. For a PostScript job, set the Print Errors item in the PostScript Menu to On
 and 
resend the job. 
• If an error page prints, there is a problem in the PostScript coding. Correct 
the coding problem and resend the job. Asking for unavailable features can 
cause a configuration error.
• If the job still does not print and an error page was not printed, the job may 
require additional memory. See Appendix A of the System Administrator 
Guide 
for ordering more printer memory.
3. For a PCL job, do the following:
• Check the output for PCL errors. 
• If there is a problem in the PCL coding, correct the coding problem and 
resend the job.
• If there is no error message, resend the job.
• If the error message indicates “out of memory,” the job may require 
additional memory. See Appendix A of the System Administrator Guide
 for 
ordering more printer memory.
Table 7.1 Printer operation problems (continued)
ProblemAction
Table 7.1 Page 4 of 4
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							Chapter 8: Referencesv8-1
ReferencesC h a p t e r 8
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							Further References
8-2vDocuPrint N17/N17b User Guide
Further
ReferencesIf you need further information over and above what is 
contained in this Guide, please consult the areas 
indicated in the following references:
• Maintenance of the DocuPrint N17
Chapter 1 and Appendix B of the DocuPrint N17 
System Administrator Guide
• Special DocuPrint N17 Features and Options
Chapter 1 of the DocuPrint N17 System Administrator 
Guide
• Memory Considerations
Chapter 1 of the DocuPrint N17 System Administrator 
Guide
• Extended Paper Handling Capabilities
Chapter 2 of the DocuPrint N17 System Administrator 
Guide
• Use of the DocuPrint N17 Optional Hard Disk Drive 
and Flash SIMMs
Chapter 5 of the DocuPrint N17 System Administrator 
Guide
• DocuPrint N17 Ordering Information
Appendix A of the DocuPrint N17 System 
Administrator Guide
• DocuPrint N17 Resident Fonts
Appendix D of the DocuPrint N17 System 
Administrator Guide
• Printer Specifications
Appendix E of the DocuPrint N17 System 
Administrator Guide
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							Further References
Chapter 8: Referencesv8-3
• DocuPrint N17 Unique Printer Commands
Appendix F of the DocuPrint N17 System 
Administrator Guide
• DocuPrint N17 Environmental Specifics including 
Safety
Appendix G of the DocuPrint N17 System 
Administrator Guide
• More Detailed Network Environment Technical 
Information
The DocuPrint N17 Technical Information Guide (on 
the DocuPrint N17 CD)
• DocuPrint N17 Support Information
The DocuPrint N17 Support Brochure or your warranty 
booklet
• Network Installation Information
The DocuPrint N17 Quick Network Installation Guide
• DocuPrint N17 CentreWare Information
The DocuPrint N17 CentreWare Users Guide (on the 
Printer Management Software CD)
•DocuPrint N17 System Administrator Guide
 (on the 
DocuPrint N17 CD)
•Translated Versions of the DocuPrint N17 User 
Documentation
 (on the DocuPrint N17 CD)
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							8-4vDocuPrint N17/N17b User Guide
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							Appendix A: CE DeclarationvA-1
CE DeclarationA p p e n d i x   A
This Appendix contains the “CE Declaration” which only 
applies to European Countries.
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							CE Declaration
A-2vDocuPrint N17/N17b User Guide
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							CE Declaration
Appendix A: CE DeclarationvA-3
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							A-4vDocuPrint N17/N17b User Guide
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