Xerox DocuPrint 255N User Manual

							Loading Paper
Chapter 4: Paper Loading and Orientationv4-21
3Stack the envelopes face up with the stack against the 
feeder’s left edge.
For PCL applications: The corner for the return address 
should be on the left side of the stack and trailing as the 
envelopes go into the printer (as shown at left).
For PostScript applications: Some PostScript applications 
require that the envelopes be loaded with the return 
address corner on the right side of the stack and leading 
as the envelopes go into the printer. Test your application 
for proper orientation.
Push the envelopes gently into the printer. Do not 
force the envelopes between the last two rollers 
(the two that touch), as this may cause a jam to 
occur.
4Adjust the side guide against the right side of the stack 
and lower the envelope holder.
Do not stack envelopes higher than the red “full” 
line on the side guide, nor push the side guide so 
hard against the stack as to deform the envelopes.
5Because the Envelope Feeder does not have a paper size 
sensor, you must tell the printer which size envelope is 
loaded via the Envelope Size item in the Control Panel’s 
Tray Menu. The type of envelope (plain, prepunched, 
letterhead, transparency, etc.) must also be set, using the 
Tray Menu’s Envelope Type item.
See Chapter 3: Using the Control Panel for instructions on 
accessing menus.
With the Envelope Feeder installed, the MBF may 
still be used.
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							Automatic Tray Switching
4-22vDocuPrint N17/N17b User Guide
Automatic Tray
SwitchingAutomatic tray switching, available for both PCL and 
PostScript jobs, enables you to group two or more input 
trays together into one logical tray, and in a specific order 
in which the trays will be searched to satisfy an input 
request. Tray switching is useful for:
• Increasing paper capacity.
When the current paper tray runs out of paper, the 
printer automatically switches to the next tray in the 
sequence, provided the paper size and type in the next 
tray is the same size and type as that in the current 
tray.
• Searching for the correct paper size and type.
• If the paper size and type specified in your software 
application does not match the paper loaded in the 
current paper tray, the printer automatically searches 
the next tray in the sequence for a paper size and type 
that matches.
Tray switching is made possible via the Tray Sequence 
item in the Control Panel’s Tray Menu. It enables 
grouping of Tray 1 in the printer, the MBF, and optional 
Trays 2 and 3 (if installed) into a variety of sequence 
combinations. Tray switching can also be turned off.
Following is a description of the settings and rules for 
using the Tray Sequence function, along with examples of 
its use. For more information on using the Control Panel 
to set Tray Sequence, refer to Chapter 3
 of the System 
Administrator Guide
.
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							Automatic Tray Switching
Chapter 4: Paper Loading and Orientationv4-23
Paper Size/Type
MismatchPaper size/type mismatch occurs when the requested size 
is not available in the printer. This can be caused by 
running out of paper in a tray that is configured for the 
requested paper, or by requesting a paper that is not 
configured in the printer. The printer goes off-line under 
paper mismatch conditions. It automatically returns 
on-line and continues printing after the paper mismatch 
condition is resolved.
If a tray is configured for the requested paper, but the tray 
is out of paper, the display prompts you to load the 
requested paper (size and type) in the appropriate tray. 
After the tray is loaded, printing continues.
If the request is for paper that is not configured in the 
printer, you are prompted to load the requested paper in 
the first tray of the Tray Sequence setting.
If you do not want to load paper in the first tray of the 
Tray Sequence setting, two options are available:
• One of the trays may be loaded with the requested size 
paper and reconfigured via the Tray Menu to match 
the requested paper type. (See Chapter 3
 of the System 
Administrator Guide
 for instructions on using the Tray 
Menu.)
•Va l u e  Up
 or Va l ue  D o w n
 may be pressed to scroll 
through all the trays, displaying the size and type 
paper in each tray. If one of these alternate papers is 
acceptable, pressing Enter
 will cause printing to 
continue on the new paper. Trays are searched in the 
order specified in the Tray Sequence setting.
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							Duplex (Two-Sided) Printing
4-24vDocuPrint N17/N17b User Guide
Duplex
(Two-Sided)
PrintingOnce the optional Duplex Module is installed, you can 
print two-sided (duplex) jobs.
(See Appendix A of the System Administrator Guide for 
ordering information and Appendix C of the System 
Administrator Guide for installation instructions.)
Use only the size paper listed in Table 4.2 for two-sided 
jobs. Do not use envelopes, postcards, transparencies, or 
label paper for duplex jobs.
Refer to Table 4.6 on page 4-25 for the proper orientation 
of letterhead when printing duplex. Table 4.2 Paper sizes that can be used with the 
Duplex Module
Paper SizeWeight
A4
(210x297 mm)20 lb (75 g/m2) to 24 lb (90 g/m2)
Letter
(8.5x11” / 216x279mm)20 lb (75 g/m
2) to 24 lb (90 g/m2)
Folio (Legal 13”)
(8.5x13” / 216x330mm)20 lb (75 g/m
2) to 24 lb (90 g/m2)
Legal (Legal 14”)
(8.5x14” / 216x356mm)20 lb (75 g/m
2) to 24 lb (90 g/m2)
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							Duplex (Two-Sided) Printing
Chapter 4: Paper Loading and Orientationv4-25
Print Orientation and
Control Panel
SettingsTo ensure that duplex jobs print in the proper orientation, 
set the Duplex option (in the System Menu) to the 
appropriate setting (see Figure 4.6). The Duplex settings 
for both PCL and PostScript are as follows:
Duplex = Off
Duplex = Short Edge, or
Duplex = Long Edge
Figure 4.6 Duplex binding orientation and Control Panel menu settings
Portrait Orientation: Set Duplex to Long Edge.
Portrait Orientation: Set Duplex to Short Edge.
Landscape Orientation: Set Duplex to Long Edge.
Landscape Orientation: Set Duplex to Short Edge.
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							4-26vDocuPrint N17/N17b User Guide
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							Chapter 5: Clearing Jams and Jam Recoveryv5-1
Clearing Jams and Jam 
Recovery
C h a p t e r 5
Paper Jams ......................................................................  5-2
Clearing Paper Jams .......................................................  5-3
What Causes a Paper Jam?  ............................................  5-2
Tray 1 Jam  .....................................................................  5-7
MBF Jam  ........................................................................  5-8
Tray 2 Jam with 500-sheet Paper Deck and Cassette  ......  5-9
Tray 3 Jam with 500-sheet Paper Deck and Cassette  ....  5-10
Tray 2 or Tray 3 Jam with 2,000-sheet HCF  ..................  5-11
Envelope Feeder Jam ....................................................  5-12
OCT Jam  ......................................................................  5-13
Duplex Module Jam  .....................................................  5-14
Paper Exit Jam ..............................................................  5-15
EP Cartridge Jam  ..........................................................  5-16
Paper Mismatch Jam  ....................................................  5-17
Misfeed Jam at Startup  ................................................  5-18
Fuser Jam .....................................................................  5-19
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							Paper Jams
5-2vDocuPrint N17/N17b User Guide
Paper JamsYour DocuPrint N17 printer has been designed to provide 
reliable, trouble-free operation. However, you may 
experience an occasional paper jam.
When the printer detects a misfeed or a paper jam, the 
printing process is halted and a Control Panel message is 
displayed.
After the paper jam has been cleared, the printer will 
resume operation to complete the print job. The pages in 
the print engine will be reprinted when the jam is cleared 
and printing resumes.
What Causes a
Paper Jam?Paper jams occur most often when:
• The paper stock does not meet specification. See 
Chapter 4: Paper Loading and Orientation.
• The paper stock is in poor condition.
• The printer needs cleaning.
• Printer parts are worn and need to be replaced.
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							Clearing Paper Jams
Chapter 5: Clearing Jams and Jam Recoveryv5-3
Clearing Paper
JamsTable 5.1 on page 5-4 lists the types of paper jams that 
may occur. If you see a Control Panel message that 
indicates a paper jam, find the message in the left-hand 
column and perform the accompanying steps to clear the 
paper jam.
Be careful not to touch any of the components inside the 
printer when removing jammed paper. They may be very 
hot.
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							Clearing Paper Jams
5-4vDocuPrint N17/N17b User Guide
Table 5.1 Paper jam messages
MessageDescription/Corrective Action
Paper Size Jam-
Open Rear Cover
followed by:
Clear Paper Path
A paper jam has occurred because the size of the paper fed was not the size 
expected by the printer. The jam must be cleared and expected paper loaded.
ACTION: Use the procedure “Paper Mismatch Jam” 
(page 5-17).
Paper Jam-
Open Front Cover
followed by:
Remove PrintCart
Clear Paper Path
A paper jam has occurred inside the front cover.
ACTION: Use the procedure “EP Cartridge Jam” 
(page 5-16).
Paper Jam-
Open Rear Cover
followed by:
Clear Paper Path
A paper jam has occurred inside the rear cover.
ACTION: Use the procedure “Paper Exit Jam” 
(page 5-15).
Paper Jam-
Open Rear Cover
followed by:
Remove DuplxUnit
Clear Paper Path
A paper jam has occurred inside the rear cover.
ACTION: Use the procedure “Duplex Module Jam” 
(page 5-14).
Env. Feeder Jam-
Remove All Envel
followed by:
Remove EnvFeeder
Open Front Cover
then:
Remove Jam Envel
A paper jam has occurred at or before the input sensor. The envelope was fed 
(or intended to be fed) from the Envelope Feeder.
ACTION: Use the procedure “Envelope Feeder Jam” 
(page 5-12).
Table 5.1 Page 1 of 3
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