Vodavi Triad 1/2/3 Product Description Manual

5-22 Aut om atic Cal l D ist ribu tio n ( ACD )
View in g th e Qu eu e St atu s Displ ay
Dial th e Que ue S ta tus code [577] on the dia l pad, followe d b y the AC D
gro up (5XX) the supervisor wants to observe,
-or -
Press the pre-programmed flex button.
The Queue S ta tus display shows th e f ollowin g information:
5X X = ACD Gr o u p ( 550 - 565 )
CIQ: XX = Calls in queue
AGE NT (S) : XX = A gents logged in
OC: hh:mm:s s = Oldes t call in hours, minutes and s econds
Cha n gi ng th e Di spl ay t o a D...

Auto ma ti c C al l D is tr i but i on (AC D ) 5- 23
ACD G ro up Me mb e r St a t us
The ACD Group Member Status feature provides a means for an ACD
Supervisor/Agent to view the status of the eight ACD gro ups in the
system. This display tells the Supervisor/Agent which stations are logged
into the group, and if the station logged-in is Available/Unavailable, Out-
of-Service, in DND , or bus y on a ca ll. The Superv is or/Agen t could use th is
display to determine why there are a lot of queued calls in...

5-24 B ackgro und Mus ic (O ptio nal )
Za p Ton e
The Za p T one fea ture ena ble s AC D a gents in the he ads et mod e, to have
ACD calls connected to them automatically. The feature removes the
requirement for the agent to press the ON/OFF button to answer ACD
calls.
AC D ca lls are conne cte d w hen the ag ent is logge d into any group a nd is
ava ilable. (A flex b utton m ust be progra mmed for this button to operate. )
Background Music (O ptional)
To sel e ct m ult ip le ba c kgroun d mus ic c h...

Ca ll Co verage 5-25
4. Answer the call; the station you called is then signaled. (If your station
i s busy when si gnal ed, an aut omat ic M S G i s l ef t at your phone .
Ca l l C over ag e
The C all C o ver ag e f eat u r e p ro v ide s the fu nc t i o nal it y f o r s ta ti o ns to
answ er calls fo r other stations by us ing e nhance d DS S buttons. Visua l a nd
Au dib le st at us of r ing ing st at ions t o an ass ign ed co ver age s tat i on ar e
pr ovid ed.
Program ming Flex Butt on for C all Cove...

5-26 Cal l Coverag e
4. The coverage s ta tion then perform s one of th e f ollowing step s:
Pres s the flash ing COVE RAGE flex ible button,
-or -
Pres s the ON/OF F button,
-or -
Li ft the ha ndse t, i f PLA i s e nab le d.
The flash rate is the same as the incoming CO line ringing rate. The
call is answered and ceases to ring at any other stations that may
have t he same cove rag e a ppe ar ance. The fol lowi ng mes sage i s
di spl ayed aft e r t he cal l is ans wer ed:
By de fau lt, no CALL COVE RAGE...

Ca ll F o r wa rd : St a ti o n 5 - 2 7
†Onlyonebuttontype(646 or 647)per covered station canbe
ass ign ed on a key set .
Ca l l For w ar d: St at ion
St at ion use rs may for war d t hei r cal ls t o al t er nat e d es ti nat ions . T hi s
fea tur e is e nab le d/ dis abl ed i n ad min p rogr amm ing on a pe r st at i on bas is .
Valid destinations are other s ta tions and call groups (ACD , UC D, Hunt,
and Voice Mai l) .
Call Forward - All C al ls
Ac t iv ati n g Cal l Fo r wa r di ng
1. Lift hands et...

5-28 Cal l Fo rw ard: Stat io n
†CO Line calls can be transferred by the receiving station back to the
original forwarded station.
†A station in the call forward mode may still make outgoing calls.
Call Forward - Bus y
Ac t iv ati n g Cal l Fo r wa r di ng
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3 . Di al th e C al l Fo rwa rd Busy code [8] on t he di al pad.
4. Dial the desired destination number where calls are to be forwarded.
Aconfirmation...

Ca ll F o r wa rd : St a ti o n 5 - 2 9
Call Forward - Fol low-Me
The Fo llow-Me fe atu re lets a use r who is away from their station,
act iva te /dea cti vat e cal l forwa rd ing from anot he r st ati on in the sy st em.
This lets the user forward their calls to their current location or into Voice
Mail , A C D/ UCD, Hunt Gr oups, or to a ny ot her st at i on in the sy st em. Whe n
this call forward is activated, all calls presented to the forwarded station
for war d t o t he des ti nat i on st at ion...

5-30 Cal l Fo rw ard: Stat io n
4. Dial th e a ppropriate forwarding condition code.
[6] = All Ca lls [8] = Busy
[7] = No Ans wer [9] = Busy/No An swer
5. Dial the three-digit destination number where calls are to be
f or ward ed. St at ion, Voice Mai l, AC D/UCD, or Hunt Gr oups.) A
conf ir mat ion ton e s ounds; fi ve se conds lat er a di al t one is re cei ved.
Remov ing Follow-Me Call Forw arding (off-site locat ion)
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access
code, if app...

Ca ll F o r wa rd : St a ti o n 5 - 3 1
†DISA cal l ers e nte ring the code a nd ma ki ng a mis ta ke are g ive n a n
error tone for 3 seconds, silence for 2 secon ds, then the dial tone is
re tu r ne d.
Call Forward - No Ans wer
Ac t iv ati n g Cal l Fo r wa r di ng
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3 . Di al th e C al l Fo rwa rd No-A ns wer code [7 ] on the di al pa d.
4. Dial the desired destination number where calls are to be...