Vodavi Triad 1/2/3 Product Description Manual

Introduction5-3
Introduction
TheSTA RPLUSTriad 1/2/3Systems have a wide variety of features and
flexible programming, allowing each telephone user to program their
te le phone t o me et t he ir own ind ivi dua l n ee ds. Eac h El ec t roni c ke y
telephone provides the following keys, indicators and features:
Handset and Speakerarelocatedattheleftsideofthefrontpanel.A
hands et is prov ide d to a llow conf ide ntial conv ersation whe n de sire d.
Lifting the han dse t from its cra dle (going off-h ook)...

5-4Introduction
†LINE QUE UE b utton a llows you to queue onto an outside line when
all line s in a g roup are bus y. Your s ta tion is placed in q ueue awaiting a
li ne in th e s ame gr oup t o b ecome avai l abl e.
Fixed Featu re Bu tton sfunct ion as fol lows :
†SPD button provides you with access to speed dialing, save number
redial and last number redial. This button is also used to access speed
di al and fle x b utt on p rogr ammi ng.
†FLA SH bu t to n is u s ed to te rmi nat e an o u ts ide c al l...

Introduction5-5
Figure 5-1: Executive Electronic Key Telephone Default Button Map
Outside Callsare announced by a tone signal repeated every
3. 2 secon ds. The corre spond ing outsid e line indicator flashe s s low ly.
Interco m Callscan b e tone ringing or voice a nnounce. If it is voice
announce d, the rece iv ing station re ceive s 3 bu rsts of tone prior to the
announce me nt. If it is a tone ringing ca ll, the rece iving station hears a
ton e ring e very 2.4 s econds .
ST A T I O N100ST A T I O...

5-6Introduction
Ta ble 5-1: E lectronic Te le phone Numbering Plan
* Features available with optional softwareACD * Ag e n t H elp 5 7 4 La st N u m ber R edi al [ SP EE D ]+ [# ]
ACD* Age nt Login (Prim ary Grp) 5 7 2+[ 5 UU] LCR or CO Line Grp 1 ( if LCR dis able d) 9
ACD* Agent Login (Secondary Grp) 582+[5UU] LCR Queue Cancel 626
ACD* Agent Logout (Prima ry Grp) 571 Loop Key (Requires Button) 89
ACD* Age nt Logout (S econdar y G rp) 5 8 1 Me s sage Wai t 6 23
ACD* Ca ll Qualif ie r 5 7 0+[ YY] Mode m...

Account Codes 5 -7
Account Codes
When connected to a n outside line call:
1 . Pr es s t he pr e- pro gram med ACC OUNT CO DE but ton .
2. Dial account code up to 12-digits. ( The other p arty does not h ear the
digits being dialed).
†If account code islessthan 12-digits,an[✳]mustbeenteredto
re tu r n to t he c al l.
†If account codes a re forced, the a ccount cod e m ust be entered
prior to dialing the outside number.
Account Codes/Traveling COS ( Verified)
The Verified Account Code/Traveling Class of...

5-8 Account Code s/Traveling COS (Verified)
En teri n g an A ccoun t Code Pri or to a CO Cal l
1 . Pr es s p re -pr ogr amme d A CCO UNT COD E b utt on b efor e ac c es si ng a
CO li ne.
2. Dial th e a cco unt cod e up to 12- digits. If the account code matches a
verified account code, and intercom dial tone is returned. Otherwise
an error tone is presented.
(Ifaccountcodeislessthan12-digits,an[
✳] ast er i sk mu st be ent er ed
to re tu r n t o t he c al l. )
3 . Acce ss the out si de CO li ne or di al...

Ans wering a R ecal l 5 -9
Answe ring a Recall
When an outside line remains on hold for an extended time period, a
recalling ring reminder is sent. (If Preferred Line Answer is enabled, skip
St ep 1 .)
1 . Pr es s ou ts ide l ine , LO OP or P O OL but ton fla shi ng a t ver y fast r at e.
2. Lift hands et or pres s ON/OFF button to conve rse.
Answering Machine Emulation
Whe n a call i s sen t to a voi ce mai lb ox, t he st at ion as socia te d wi t h t he
mai lb ox c an pr ess a pr e-p rogr amm ed but...

5-10 Ans we rin g Ma chine Emul at io n
Mailbox Options
†To leave the caller in th e voice mailan d st op t he s pea ker br oadca st,
pr ess t he ON/O FF but ton. Th e m ail box ow ner can conti nue to li st en
to the message being left withou t taking action at their keyset. When
the caller disconnects after leaving the voice mail message, the
button returns to solid red a nd the keyset returns to idle.
†To talk to the partyleaving the message, press the MUTE key. The
station re mains in the CON F mod...

Auto ma ti c C al l D is tr i but i on (AC D ) 5- 11
Di spl ay Me ssa ges
When the call is ringing the station in the ring mode, the following
mes sag e d is pla ys:
When the station is monitoring the caller in VM, the following message
di spl ays :
Automatic Call Distribution (ACD)
The ACD feature is available with optional software.Whe n pur chas ed,
Uniform Call Distribution (UCD) is not used and is replaced by the ACD
functions identified below. Sixteen Automatic Call Distribution (ACD)
gro ups ca n...