Vodavi Triad 1/2/3 Product Description Manual

2-74 Single Line Telephone (SLT ) Compatibility
Single Line Telephone (SLT ) Compatibility
TheSTA RPLUSDigital Telephone Systems support industry standard
2500- typ e (D TMF) s ing le line instruments. When the Single Line Interface
Board (SLIB) is installed in theTr iad 1/ 2S yst em s up to 48 s ing le l ine
te le phone s can b e s uppor te d, whi le i n t heTriad 3System, a maximum of
180 single telephones can be supported.
Sp e a k e r p h o n e
Both Enha nc ed and Exe c uti ve Di gi tal T el ep hones...

Speed D ial - Stat ion 2-75
Sp e e d Di a l - St a t io n
Eac h st at ion use r ca n pr ogr am up t o 2 0 fr eque nt ly dia le d nu mber s.
Numbe r s can be up t o 24 di gi ts incl udi ng pa use s, f las h comma nds, pul se-
to - to n e s wit c ho ve r, and no -d is pla y c ha rac t er s. Th er e are 2 0 00 sp ee d
loc a ti ons inTri a d 1 /2 /3Systems (3000 with expanded memory) for
di vid ing among al l te le phone s. Numbe rs ar e ent e re d by pr es si ng S PE ED
and dia li ng a 3 -di gi t c od e....

2-76 St atio n R elo cat io n
Station Relocation
The S tation Relocation feature provides a means to allow a us er to
unplug their station and plug it in at another location. Then by dialing a
code followed by the old station number, all station attributes, including
ext en si on numb er , bu tt on ma ppi ng, spe ed di al, and cla ss of s er vi ce a re
trans ferred to the ne w location.
T- 1 T r u n k i n g
The T- 1 tr unk ca rd prov ide s theTr ia d 1/2 /3Systems the ability to connect
to digital T -1...

Text M essa ging ( Silent Resp on se) 2-77
Text Messaging (Silent Re sponse)
The T ext Mes sag ing fea tur e al lows a st at ion use r to use te xt me ssa ges t o
re spon d to a calle r tha t has eithe r Cam ped -On or has use d the Off-H ook
Vo ic e O ve r (OHV O) fea tu r e to al er t a bu s y s ta ti o n o f a w ait i ng c al l o r
mes sag e. The camp ed- on s tat i on ma y r es pond t o t he cal le r vi a t he
pe rson ali z ed, cust om, and re spon se te xt (LC D) m ess age s. The t ext
mes sag es...

2-78 Uniform Ca ll Distribution (UCD)
Uniform Call Distribution (UCD)
Ei ght Uni for m Ca ll Di st r ibu ti on (UC D) group s ca n be pr ogr amme d, each
conta ining up to e ight three -digit station numbe rs . E ach group is
assigned a pilot number. When this number is dialed, the first available
age nt in tha t gro up is rung. Ca lls a re route d to the statio n that has be en
on-hook for the longest p eriod of time.
Age nt Q ue ue St a tu s Di spl a y
The Agent Queueing Status allows UCD agents to...

Uniform Ca ll Distribution (UCD) 2-79
Au to Wrap- Up with Timer
Af ter completion of a UC D call (on-h ook) the agent is not s ubjected to
another UC D ca ll for the duration of the Auto Wra p-U p T imer (regardles s
of the number of calls in queue), allowing the agent to finish call related
work or access other facilities. This allows agents to remove themselves
fr o m t he gro up (i .e ., D ND, Unav ai lab le , C al l F o rwa rd o r o ri gi nat e ano t her
cal l). The A ut o Wr ap- Up T i mer i s p...

2-80 Universal Day/Nig ht A nswer (UDA /UNA)
Overflow Station Forwarding Assignments
An ove rf low st ati on m ay b e ass igne d t o r out e ca ll er s in queue t o a
des ig nat ed st ati on aft er a spe cif ie d t ime . The ove rf low st at ion may not
be one of the UCD group s ta tions.
This feature allows UCD calls reaching the UCD Overflow Station to call
for war d t o ano the r st at ion. Thi s is al lowe d or d eni ed on a sys te m- wide
basis. Once enabled in programming, a UCD Overflow station...

Vo i c e M a i l G r o u p s ( V M ) 2 - 8 1
Vo i c e Ma i l Gro u ps ( V M )
The Voice Ma il fe ature a utom atically hand le s una nswe re d ca lls. Stations
may for war d cal ls t o a voi ce m ail gr oup (for l eav ing mai l) or may call t he
voi ce m ail gr oup dir e ctl y (t o r et r ie ve mai l) wi th no as si st ance fr om t he
Attendant. Up to twenty-four (24) voice mail groups containing up to
eight Voice Ma il stations ca n be configured in th e s ystem . E ach s tation
interfaces with a port...

2-82 Vo ice Ma il Gro ups ( V M)
LCD Mess age(s) Ind icatio n
The LC D Me ssa ge Ind ication fe ature pres ents the num ber of new Voice
Mess age s to use rs on their LCD display. The new VM LCD mes sage on the
key set t ake s pr ior it y ov er F orwa rd, DND , Me ssa ges , a nd i dl e d is pla ys.
Ringing, Recalling, Outgoing Calls, and current call operation displays
overrid e the VM messa ge dis play f or the duration of the call or op eration.
Message Waiting Indication
Whe n Voi c e M ai l re c ei...

Volume Cont rol B ar 2-83
Transfer With ID Digits
The Transfer With ID Digits feature provides an Attendant or station user
a way to transfer a caller directly into a voice mail box. This allows the
st at ion ide nt ifi c at ion di git s t o b e e nt er ed by t he tr ans fe rr ing par t y. Us ing
this feature, a caller can be transferred to a voice mail box when 1) a
st at ion use r on t he syst e m i s not f orwa rde d t o V M, or 2 ) t he des ti nat ion
voice m ail b ox owner is not a station user. CO...