Vodavi Starplus Triad S Installation Programming Manual

Uniform Call Distribution4-47
Chapter 4 - Call Distribution - ACD/UCD
Print UCD Group Parameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message 
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following...

4-48Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD 

A
ICLID / Caller ID
This specification provides the functional and implementation definition for the
addition of the ICLID feature to the Triad-S Digital Key Telephone System. 












 
 
 
 
 
 

IntroductionA-3
Chapter  - ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the 
telephone company. Usually this service provides the number and name (not available in 
some cases) of the calling party for identification prior to answering the call. Calling party 
number and name are delivered in between this first and second ring using FSK (Frequency 
Shift Key) format.
For this feature to operate properly, it must be...

A-4Functional Performance
Chapter  - ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being 
activated from the central office so that the numbers of the calling party are delivered over 
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Display of calling number/name on initial ring-in of a line on the display keysets.

Recording of incoming call...

Caller ID Name/NumberA-5
Chapter  - ICLID / Caller ID
Conditions
» When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call 
Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call 
Timer and the standard call information, they can press the flexible button to toggle 
between the name/number and normal mode.
» A flexible button must be programmed for this feature to operate.
Calling Number / Name Display
Description
The Calling Number/Name...

A-6Caller ID Name/Number
Chapter  - ICLID / Caller ID

If the Central Office delivers a Name, it is positioned left justified in the 24-character field 
on the display. Note that if a number is received which matches a number/name 
translation, the translated name is used and the name delivered from the Central Office is 
effectively discarded.

If No Name is available from the Central Office or a Translation Table, the delivered 
number is displayed as the repeated character N (14 characters).
Incoming...

ICLID ProgrammingA-7
Chapter  - ICLID / Caller ID
Local Name Translation
Description
An administrable table provides a local translation from a received calling number to a name. 
This table can be administered by the customer from the attendant console location. In cases 
of conflict between the name delivered from the CO and that in the local translation table, 
the local translation table shall rule. 200 entries are provided.
ICLID Programming
Description
The Triad-S system can provide ICLID input on...

A-8ICLID Programming
Chapter  - ICLID / Caller ID
Enable / Disable
Description
The ICLID (Incoming Calling Line IDentification) feature was added to the Triad-S system. These 
features are unavailable unless the Basic ICLID Software package was purchased separately. 
For this feature to operate properly, it must be activated from the Central Office so the 
numbers of the calling party are delivered over the individual tip and ring of the CO lines 
during the first silent interval between ringing....