Vodavi Starplus Triad S Installation Programming Manual

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Chapter 4 - Call Distribution - ACD/UCD
DEFAULT … ACD No-Answer Retry Timer is set for 300 seconds.
Conditions
» If your phone is taken out of service three times consecutively, the agent must manually 
put themselves back into an available status. (Refer to “ACD/UCD Available/Unavailable” 
on page 4-5.)
Overflow Station Forwarding
Description
An overflow station may be assigned to route callers in queue to a designated station after a 
specified time. The overflow station...

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To remove Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial the Call Forwarding feature code [640]. A confirmation tone 
sounds and the FWD LED extinguishes.

SINGLE LINE TELEPHONE
SLTs do not have a FWD button and must dial code [640] to use this feature.
Conditions
» An overflow station may be assigned to route callers in queue to a designated station 
after a specified time. A queued call is...

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Programming Steps
The PC/ACD Port Baud Rate is programmed using Flash 15 baud rate assignments (refer to 
“Baud Rate Assignments” on page 2-17. The LCD displays the current baud rate based on which 
Port number is assigned to the ACD SMDR Port number. The following message displays:
DEFAULT … PC/ACD baud rate is set to 9600.
PC/ACD Interface Trace
Description
The PC/ACD Interface Trace feature is available with optional software. The...

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DEFAULT … Trace Port Assignment is set to port 1.
Primary Agents
Description
The Primary Agent Assignment feature allows stations serving as primary agents to be 
entered into the ACD group. Agents can login to primary and secondary group. Primary 
agents ACD calls from their primary group are presented ahead of ACD calls in their 
secondary group. 
Programming Steps
1. Press FLASH and dial [60].
2. Enter the ACD Group number...

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3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10). The following message 
displays:
5. Enter a valid number (1-8) for the desired RAN Table or a (#) to remove the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Recorded Announcements
Description
Recorded announcement (RAN) devices can be assigned to provide up...

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When using the Digital Voice Mail as a RAN Announcer, the following options are available:
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with ACD, these tables 
must be programmed.
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming ACD RAN 
Announcement Table #1.
2. To change to another ACD RAN Announcement Table,...

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To program a Table for a CO Line port:
1. Press the TABLE X flexible button (1-8).
2. Dial [1] for CO Port Interface type.
3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for an SLT port:
1. Press the TABLE X flexible button (1-8).
2. Dial [2]...

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Ring Timer
Description
The ACD Ring Timer determines how long a call rings into a busy ACD group before being 
presented to the Primary Recorded Announcement. The ACD Ring Timer setting is variable 
from 000–300 seconds.
Programming Steps
1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message 
displays:
2. Enter a valid number which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A...

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6. To delete a station from being a secondary agent of the ACD group, use the dial pad as 
follows:

Enter XXXX 0 (XXXX = flexible station number).

Press HOLD to save the entry. A confirmation tone sounds and the display updates.
7. To view secondary agents in the ACD group, press button #7. (Each depression toggles 
through seven agents at a time.)
Secondary Recorded Announcement
Description
A secondary recorded announcement (RAN)...

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The ON/OFF button LED lights steady and the Queue Status display shows the following 
information:
XXXX = ACD Group number
CC = Number of calls in queue
AA = Number of agents logged in
HH:MM:SS = Time length of oldest call in hours, minutes and seconds
To change the display to another group:
Dial [577] on the dial pad, followed by the ACD group number (550-565) that the 
supervisor wants to observe.
-or-
Press the preprogrammed...