Vodavi Starplus Triad S Installation Programming Manual

Display Timer3-19
Chapter 3 - Attendant Features and Operation
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
X = 1-2
XXX = Station Number
Display Timer
Description
The Attendant Display Timer changes the way in which multiple calls ringing at the 
Attendant station are displayed. If two calls are ringing at an Attendant station, when the 
station goes off hook, the first call is answered. The LCD display then updates to show the 
second call that is ringing, which...

3-20 IC LI D  Ca l l  Ma n a g em en t Ta b l es
Chapter 3 - Attendant Features and Operation
Operation
This table may be accessed from any user station display phone so the answered calls may be 
reviewed and handled by the end user. Any Attendant station(s) can delete a table entry, one 
entry at a time. Upon entering the review process, the functions available to a phone are:
Conditions
» Telco must activate Caller ID service.
» Auto Attendant calls are considered answered.
Unanswered Call Management...

Recall3-21
Chapter 3 - Attendant Features and Operation
Operation
This table may be accessed from any station display phone so that the unanswered calls may 
be reviewed and handled by the end user. Upon entering the review process, the functions 
available to a phone are:
Conditions
» Telco must activate Caller ID service.
» Auto Attendant calls are considered answered.
Recall
Description
A held CO call left unattended by a station recalls the Attendant(s) after a programmable 
time period elapses. A...

3-22Release Button
Chapter 3 - Attendant Features and Operation
Programming Steps
1. Press the ATTENDANT RECALL TIMER flexible button (FLASH 01, Button #3). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 00-60 minutes.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Attendant Recall Timer is set for 1 minute.
Release Button
Description
The Release Button feature lets the station user disconnect calls while...

4
Call Distribution - ACD/UCD
This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call
Distribution (UCD). 









 
 
 
 
 
 
  

Automatic Call Distribution4-3
Chapter 4 - Call Distribution - ACD/UCD
Automatic Call Distribution
Description
The Automatic Call Distribution (ACD) feature is available with optional software. When 
purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions 
identified in the following sections.
Sixteen (16) Automatic Call Distribution (ACD) groups can be programmed, each containing 
up to 252 station numbers.
Each group is assigned a pilot number. When this number is...

4-4Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Conditions
» Up to five (5) messages can be left at any supervisor station.
» The supervisor can cancel a Help request signal by pressing their flashing HELP button. A 
call is placed to the agent requesting Help. If the agent is on a call, the supervisor can 
press the BARGE-IN button to monitor the call or give assistance.
» A flexible button must be programmed for this feature.
» Only Digital Telephones can activate this feature....

Automatic Call Distribution4-5
Chapter 4 - Call Distribution - ACD/UCD

The ACD Calls In Queue Status Display shows the following information:
XXXX = ACD Group number

This idle display tells the agent and/or their supervisor how many calls are in queue.
3. Replace handset or press ON/OFF button to terminate the display.
Second Method - From an idle key telephone:
The preprogrammed flexible button for the ACD group being monitored will flash at 240 ipm 
indicating that there are calls in queue.
1. Press...

4-6Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the ACD UNAVL – DSS/BLF flexible button (FLASH 07, Button #8). The following 
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-11 on page 2-130.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ACD Available/Unavailable DSS/BLF flash rate is set for a Red 60 ipm
Double Wink Off...