Vodavi Starplus Triad S Description Manual

Maintenance and Troubleshooting
Remote Maintenance
ISymptomAction
Modem Unit (MODU)
1Cannot access system database
Verify modem installation and programming.
programming remotelyCheck modem baud rate.
Miscellaneous lnterf ace Board (MISU)
1Music Channel 2 is not functioningVerify MSU is installed and check music
source.
zCannot communicate with external
Check the baud rate programming and the
devicesCOMM port selection and cable.
DTMF Receiver Unit (DTMF-A)
1DTMF single line telephones cannotVerify...

. .4-aMaintenance and Troubleshooting
Remote Maintenance
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Exit Maintenance
The Exit command terminates the current Maintenance feature session. The Exit command format
is:maint>XIssue I- December 1998
Figure 4-l: Maintenance Help Menu
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STARPLUS Triad-S Installation Manual 

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Maintenance and Troubleshooting4-9
Remote Maintenance
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System Configuration
Figure 4-2: System Configuration is a configuration of the STARPLUS Triad-S system and displays what is
SF,. printed when:. prompt.
Where:
Figure 4-2: System Configuration
oColumn 1 lists the card slot.
+Column 2 lists card type of that card slot.
+Column 3 lists card status:
00s status can indicate the entire card is out of service, or a specific station...

4-10Maintenance and Troubleshooting
Remote Maintenance
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Station Configuration
Figure 4-3; Station Conjguration illustrates what is printed out when:
+The installer enters DSl at the maint> prompt
Where: 
Stations
Figure 4-3: Station Configuration
Column 1 lists the station number.
Column 2 indicates station type 
(keyset, DSS, SLT).
Keyset - ID 0 = Key station
DSS/DLS - ID 1 = DSS Map 1
SLT-ID 5 = SLT
SLT w/Lamp -ID 6 = SLT with Message...

 IMaintenance and Troubleshooting4-11
Remote Maintenance
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The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior to a
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c_- .-.-.:STARPLUS Triad-S system soft or hard restart. These can then be reviewed by authorized personnel to aid in
“:‘1;’ system troubleshooting.
The basic format for the commands are:4
4
i.4
\_4
T -displays the current...

4-12Maintenance and Troubleshooting
Remote System Monitor
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Remote System Monitor
General Overview
The Remote System Monitor feature provides access to the installed system for diagnostic purposes, These
capabilities benefit service personnel enabling them to support the end user. Different levels of access, via
password, allows authorized personnel to trace, monitor and upload critical information directly from the
STARPLUS Triad-S...

IMaintenance and Troubleshooting4-13
Remote System Monitor
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Help Menu (3)
A convenient Help Menu is provided by typing [?I, then pressing [Enter]. The following displays:
Figure 4-4: Help Menu
Dump Memory Data
Three options allow the memory structure to be dumped for viewing. The three options are entered as
follows:
c [c] -Dump CO Line memory structure
s [s] -Dump Station memory structure
d [a] [a] -Dump a memory...

 I4-14Maintenance and Troubleshooting
Remote System Monitor
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Event Trace Mode
The T command enables and disables the STARPLUS Triad-S system Trace mode. While the trace mode is
enabled events for the trace desired displays on the monitor, printer or PC connected to the 
STARPLUS
Triad-S system. To view the current status of the trace mode type [T] at the man> prompt, the
following screen displays:
Figure 4-5: Trace Mode...

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Maintenance and Troubleshooting4-15
Remote System Monitor
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3Enter the specific board, CO line or Station number of the trace desired or type [all], if
all boards, CO lines or Stations events are desired.
001-012 = CO Line port
loo-131 = Station location
All = All Boards, CO lines or Stations
4Press [Enter] to enable the trace. A screen similar to the following displays:
Figure 4-6: Enable Event...

4-16Maintenance and Troubleshooting
Remote System Monitor
The Modify Memory Command is for engineering use only.Use of this command can alter or damage the Triad-S System operating
database which can result in system malfunction. If this occurs, it is necessaryto power the system down and re-initialize the database, then complete/y
reprogram the customer data.
Exit the Monitor Mode
The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was or is still
enabled, event...