Vodavi Infostar Vx2 System Administrators Manual
Have a look at the manual Vodavi Infostar Vx2 System Administrators Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 60 Vodavi manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Initial Setup In addition to defining the task for each of the systems ports, the Run Dialogue screen is used to link a port to a particular Line Set-up screen. The Run field at the top left of the screen defines which Line Set-up screen is used for a particular port. The Line Set-up screen defines the set of PBX values used on a port (see the Line Set-up Screen section). The Run Dialogue screen also displays the amount of space left on the hard disk in a bar graph on the left side of the screen. The top of the graph shows HD: 1 (the hard drive). The bottom of the bar graph displays the total storage (in hours) of the drive. Along the bottom of the screen, the system displays the current time and date programmed in the system. A cursor moving from left to right indicates the system is running. InfoStar Vx2 Figure 2-3 Run Dialogue Screen 2.6 TAKING THE SYSTEM OFF-LINE The system is taken off-line by pressing F4 then F7 and then the ESCAPE key. When the ESCAPE key is pressed, message processing stops. The system prompts for confirmation to stop running. Press Y. The Run Dialogue screen clears. From here, press the ESCAPE key to reach the Main Menu (Fig- ure 2-l). NOTE: All programming instructions in this manual presume the system is off-line unless otherwise noted. The system may be programmed while on-line, however, the screens may operate differently than the instructions for off-line programming indicate. For example, steps requiring confirmation may be simplified. This is intentional and is designed to speed the on-line programming. NOTE: Programming instructions in this manual refer to the RETURN key. This key may -be labeled RETURN, ENTER, or just u depending upon the keyboard. 2.4 INFOSTARIVX2 System Administrator’s Manual
Initial Setup 2.7 COMPANY INFORMATION The first thing to program is the name and address of the installation. This information is programmed on the Company screen. From the Main Menu, press the Fl key, then press 1. The Company screen appears. See Figure 2-4. The ESCAPE key can be used at any time while in this screen to return to the Main Menu. COMPANY.... COMPANY.... MAILBOX DIR - MAILBOX DIR - [COMPANY s.cREEN] [COMPANY SCREEN]!, STARTS: STARTS: _ /- / - I- I- - NAME: NAME: ADDRESS: ADDRESS: P.O.BOX: P.O.BOX: CITY: CITY: STATE: STATE: ZIP: ZIP: - - --- --- TELEPHONE: TELEPHONE: FAX: FAX: REMARKS: REMARKS: = [FS]Clear [FB]Save [FB]D~~ [FI]Scroll [FI]Find [FQ]P~~V [FlO]Next [Esc]Quit = = [FS]Clear [FB]Save [FB]Del [FI]Scroll [FI]Find [FQ]Prev [FlO]Next [Esc]Quit Figure 2-4 Company Screen At the top of the screen in the left corner is a place to enter the company code. This is a 3-digit code used to define which company this screen is being programmed for. Presently, the system can be ‘programmed for one company. The default company code is EXC. 1. Enter EXC. The cursor moves to MaiZbox Dir. This is the directory on the hard disk where the system mailboxes reside. NOTE: This information is already programmed into the system. DO NOT change or de- lete this information unless directed to by an authorized INFOSTAR/VXZ, service center. 2. Press the FlO key. An entry similar to “C: \MAILBOX\EXC” appears. 3. Press the RETURN key until the cursor reaches Name. 4. Enter the name, address, and telephone number of the installation using the RETURN key after each entry and to move the cursor. A field at the bottom called Remarks can be used to add any necessary information. 5. When all information for this menu has been entered, press the F5 key to save the information. 6. Press the ESCAPE key to return to the Main Menu. After the company information has been entered, the system must be configured. The information necessary to configure the system to a particular installation is entered using the Utilities menu. INFOSTARIW2 System Administrator’s Manual revised 7191 2.5
Initial Setup 2.8 COMPANY PARAMETERS The Company Parameters screen is used to enter information about mailboxes and access codes, sys- tem administrator mailboxes, and the initial greeting information. 2.8.1 MAILBOX Mailbox Length Extension Max Length Group Code Max Length System Manager Mailboxes Access Code Min Length This value is the number of digits in a mailbox number. A single digit from 1 to 7 is entered in this field. All mailboxes in the system have the same number of digits. The default value for this field is 4. This value is the number of digits in a telephone system extension number. A single digit from 1 to 9 is entered in this field. This num- ber must match the number of digits in a telephone system extension number. The default value for this field is 4. This value is the number of digits in a Group dial access code. A single digit from 1 to 4 is entered in this field. The default value for this field is 2. This field should not be changed from its default value except for special applications. Enter the mailbox numbers to be used as the system administrator’s mailboxes. These numbers are any valid mailbox numbers. There are no default values for these fields. These mailboxes must also be added to the system in Mailbox programming. This value is the minimum number of digits in a mailbox access code. A mailbox owner must enter at least this many digits for the mailbox access code. A single digit from 1 to 9 is entered in this field. The default value for this field is 4. [COMPANY PARAMETERS SCREEN] COMPANY CODE ) EXC Data Found MAILBOX LENGTH.........4 [4] 1..7 ACCESS CODE MIN LENGTH....4 [4] l..D EXTENSION MAX LENGTH...4 [4] l..Q ACCESS CODE MAX LENGTH....4 [Q] l..Q GROUP CODE MAX LENGTH..2 [Z] 1..4 SYSTEM GROUP RANGE....30:7Q [ 30 781 PERSONAL GROUP RANGE..ll:ZQ [ 11 281 1ST SYSTEM MANAGER BOX.... [0005000] GENERAL DELIVERY BOX........[ -1 2ND SYSTEM MANAGER BOX....[ 1 GREETING DAYS-FROM-TO P DB - 1ST CREETING......[ 2ND GREETING......[ -; yr -:-; -: -:- t:i 3RD CREETING......[ 4TH CREETING......[ ---; ;-:_ -:-; -:- 5TH GREETING......[N] DAYS-i-SUN I-SAT [j GENERAL OPERATOR EXT....0 [ 3001] CLEAN UP..O3:00 [03:00] OPTIONS: REPORT...[-] LANGUAGE... [ ] BROADCAST YESSAGE.[-][ / / -:-:- -1 SCREEN TRANS [-] : [FB]Clear [FS]Save [Ft?]Del [FI]Scroll [FB]Find [FQ]P~~V [FlO]Next [Esc]Quit = 2.6 Figure 2-5 Company Parameters Screen INFOSTARIVX2 System Administrator’s Manual revised 7191
Access Code Max Length System Group Range Personal Group Range General Delivery Box Initial Setup This value is the maximum number of digits in a mailbox access code. A mailbox access code may be any length from the value entered for Access Code Min Length up to the value entered for Access Code Max Length. A single digit from 1 to 9 is entered in this field. The default value for this field is 4. This is the range of numbers in the System Group List access codes. Enter the range using the same number of digits as defined for Group Code Max. The default value for this field is 30 to 79. This field should not be changed from its default value except for special appli- cations. This is the range of numbers in the Personal Group List access codes. Enter the range using the same number of digits as defined for Group Code Max. The default value for this field is 11 to 29. This field should not be changed from its default value except for special appli- cations. Enter the mailbox number to be used as the General Delivery mail- box. A General Delivery mailbox is one that receives messages when a caller does not enter a mailbox number. A caller may not enter a mailbox number because he is using a rotary telephone, or does not know the mailbox number of the person he is calling. The system can have one General Delivery mailbox. 2.8.2 GREETING The system can store and play up to 5 greetings. These are the greetings played when the system is accessed before any dialed digits are received. The first 4 greetings can be programmed to play on any day of the week with a start and stop time. The 5th greeting can only be programmed to play on a single day and plays all hours. This greeting is designed to deliver urgent messages to callers, and when used, it overrides the programming of the first four greetings (greeting 5 does not override the greetings recorded for CCR). All 5 greetings can be programmed whether or not to route callers to the General Delivery mailbox (GDB). The days of the week are entered by number where Sunday is 1 and Saturday is 7. The hours are entered in 24-hour clock format, i.e., 1 o’clock in the afternoon is 13:O0. The actual greeting is recorded using the system administrator’s mailbox. 2.8.3 GENERAL This area is used to program the telephone system extension number of the attendant (operator), and the time of day the system can perform routine clean-up work, and the options installed in the sys- tem. Operator Ext This is the number dialed by the system to transfer a call back to the telephone system when the caller presses “0” or when the system de- tects the caller needs assistance. This number does not have to be an extension number, but can be the access code for a station hunt group or any valid telephone system dial access code. Clean up Options Enter a time (in 24-hour clock format) when the system can perform its clean up routines. Enter a time when little, or no, traffic is on the system. This field is used by the system to list the options installed. No entry is permitted in this field. This field is not used at this time. INFOSTARIVX2 System Administrator’s Manual revised 7191 2.1
Initial Setup Broadcast Message No entry is permitted in this area. This area indicates if there is a sys- tem broadcast message active (a plus sign in the first field) and the time and date it was recorded. A minus sign in the first field indicates * a broadcast message that was deleted. Screen Trans This field is not used at this time. 2.8.4 HOW TO PROGRAM From the Main Menu, press the F4 key, then press 1. The Company Parameters screen appears. See Figure 2-6. The ESCAPE key can be used at any time while in this screen to return to the Main Menu. At the top of the screen in the left corner is a place to enter the company code. This is a 3-digit code used to define which company this screen is being programmed for. Presently, the system can be programmed for only one company. The default company code is EXC. 1. Enter EXC. The system prompts for confirmation. Press Y. The present Company Parameters pro- gramming is displayed. 2. Press the RETURN key. Change the information on the screen as necessary for the installation. Use the RETURN and arrow keys to move around the screen. As a field is filled, the cursor moves to the next field. To move to the next field before a field is filled, press the RETURN key. Use the DELETE key to remove information from a field. Use the Fl key to clear the field and start over. 3. To erase the entire screen and start over, press the F3 key. 4. Once all information for this screen has been entered, press the F5 key to save the information. The system prompts for confirmation. Press Y if all information is correct. Press N to cancel the request to save the information. 5. Press the ESCAPE key to return to the Main Menu. [COMPANY PARAMETERS SCREEN] COMPANY CODE ) EXC Data Found MAILBOX MAILBOX LENGTH.........4 [4] 1..7 ACCESS CODE MIN LENGTH....4 [4] l..Q EXTENSION MAX LENGTH...4 141 l..Q ACCESS CODE MAX LENGTH....4 [Q] l..Q GROUP CODE MAX LENGTH..2 [2] 1..4 SYSTEM GROUP RANGE....30:79 [ 30 781 PERSONAL GROUP RANGE..11:2Q [ 11 291 1ST SYSTEM MANAGER BOX.. ..[0005000] GENERAL DELIVERY BOX........[ 2ND SYSTEM MANAGER BOX....[ -1 -1 GREETING DAYS-FROM-TO DB - 1ST GREETING......[ -1 ;_:- -:j 2ND GREETING......1 3RD GREETING......[ ] [_il -i-1 i-1 4TH GREETING......[ -1 I-:- -:-I 5TH GREETING......[N] DAYS l-SUN 7-SAT ki GENERAL OPERATOR EXT....0 [ 30011 CLEAN UP..O3:00 [03:00] OPTIONS: REPORT...[-] LANGUAGE...[ ] BROADCAST MESSAGE.[-][ / / -1 SCREEN TRANS [-] -:-:- E [FS]Clear [Fb]Save [FB]Del [FI]Scroll [FB]Find [FQ]Prev [FlO]Next [Esc]Quit q 2.8 Figure 2-6 Company Parameters Screen INFOSTARIVX2 System Administrator’s Manual
Initial Setup 2.9 PBX PARAMETERS SCREEN The PBX Parameter; screen is used to describe the telephone system to the VX2 system. There are several screens are already defined for certain telephone systems. These systems are listed in Section 2.3 Auto Integration. If you are connecting the VX2 system to a telephone system not listed, the values for this screen must be determined from the telephone system vendor (or telephone system documentation). DIAL AREA System Code This is the 3-character code assigned to a particular telephone system. This code corresponds to the to the entry in the Link To PBX field of the Line Set-up screen. This tells the system which set of PBX param- eters to use for a given telephone interface port. Use Tone or Pulse This field is used to select the VX2 dial signaling (DTMF or rotary). For most applications the VX2 is going to dial DTMF tones to the telephone system. This field defaults to tone. Transfer Sequence Outbound Calls Prefix This is the dial code sequence the telephone system uses to transfer a call from the extensions that are connected to the VX2 system to oth- er telephone system extensions. An “&” is used to insert a flash. A “ ,” is used to insert a pause. This field defaults to flash and pause. This is the dial code sequence the telephone system uses to place an outside line call from the extensions that are connected to the VX2 system. This field defaults to flash and pause. Internal Calls Prefix This is the dial code sequence the telephone system uses to place an internal call from the extensions that are connected to the VX2 sys- tem. This field defaults to flash and pause Reconnect This is the dial code sequence the telephone system uses to reconnect to a call placed on hold. This field defaults to flash. [PBX PARAMETERS SCREEN] SYSTEM CODE ) IDS YIr.b USE TONE OR PULSE..............T IT1 T-P TRANSFER SEQUENCE..............&, [&:# PBX AREA CODE OUTBOUND CALLS PREFIX..........&, [@, - ] [ -1 1 INTERNAL CALLS PREFIX..........&, [, 1 RECONNECT ................... ...& [&,*-I BEFORE DIALING/RECEIVING MINIMUM ON-HOOK DURATION (SEC).1 [03] WAIT FOR DIAL TONE (SEC)......2 [02] PAUSE....., [,-I WINK @SEC) [ ] HANG-UP- SILENCE ON DURATION............0 SILENCE OFF DURATION...........0 [ooo; # OF REPETITION TO CHECK.......0 loo1 MAX NON SILENCE PERIOD (SEC)...0 [08] (RECORD) MAX NON SILENCE PERIOD (SEC)...0 [lo] (PLAYBACK) COYMUNICATION- PORT NUMBER....1 [l] BAUD RATE..00000 [00000] STOP BIT.......1 [l] PARITY.........0 [0] DATA WORD......8 [8] X-ON..........30 [30] X-OFF.........70 [70] BUFFER IN.. .1024 [1024] BUFFER OUT..1024 [1024] = [FS]Clear [FS]Save [~8]~el [FI]Scroll [FB]Find [FB]Prev [FlO]Next [Esc]Quit Figure 2-7 PBX Parameters Screen INFOSTARIVX2 System Administrator’s Manual revised 7191 2.9
InitiaZ Setup Minimum On-hook Duration Wait For Dial Tone PBX Area Code Pause Wink HANG-UP AREA Silence On Duration Silence Off Duration # Of Repetition To Check Max Non Sit. Prd Record Max Non Sil. Prd Playback This is the minimum time a VX2 system port must stay on-hook after completing a call before going off-hook for another action. This field is used to prevent calls from being inadvertently placed on hold. This field defaults to 1 second. This is how long the VX2 system waits for dial tone from the tele- phone system before going on-hook and trying again. This field de- faults to 2 seconds. This is the S-digit telephone area code of the location of the system. This is the length of a system pause. Each comma represents 2 sec- onds. This field is not used and should not be programmed. This field is not used and should not be programmed. This field is not used and should not be programmed. This field is not used and should not be programmed. This is how long the system listens to dial tone while recording before disconnecting from the call. This field defaults to 0, but should be programmed for 8 seconds. This field should be programmed to a val- ue within seconds of the Max Non Silence Playback value and should be less than that value. This is how long the system plays dial tone (within a message) during a playback before disconnecting from the call. This field defaults to 0, but should be programmed for 10 seconds. This field should be pro- grammed to a value within seconds of the Max Non Silence Record value and should be greater than that value. COMMUNICATIONS AREA There are no fields used in this area at this time. This area should not be changed from its default programming. 2.9.1 HOW TO PROGRAM ADDING PBX PARAMETER SCREEN From the Main Menu, press the F4 key, then press 2. If there is an existing screen, it is displayed. Press F3, and then Y to clear the screen. If there are no existing screens, the screen is blank. The ESCAPE key can be used at any time while in this screen to return to the Main Menu. At the top of the screen in the left comer is a place to enter the system code. This is the 3-character code assigned to a particular telephone system. This code corresponds to the to the entry in the Link To PBX field of the Line Set-up screen. This tells the system which set of PBX parameters to use for a given telephone interface port. 1. Enter the system code.The system should display the message, “Information not found, press RE- TURN to continue.” If the system displays the bin number, or displays “Information found, display it Y/N?” the system code has already been programmed, select another. 6. Press the RETURN key. Change the information on the screen as necessary for the installation. Use the RETURN and arrow keys to move around the screen. As a field is filled, the cursor moves to the 2.10 INFOSTARIVX2 System Administrator’s Manual revised 7191
Initial Setup next field. To move to the next field before a field is filled, press the RETURN key. Use the DELETE key to remove information from a field. Use the Fl key to clear the field and start over. 7. To erase the entire screen and start over, press the F3 key. 8. Once all information for this screen has been entered, press the F5 key to save the information. The system prompts for confirmation. Press Y if all information is correct. Press N to cancel the request to save the information. 9. Press the ESCAPE key to return to the Main Menu. [PBX PARAMETERS SCREEN] SYSTEM CODE ) IDS DIAL- USE TONE OR PULSE..............T [Tl T-P TRANSFER SEQUENCE..............&, [&,# OUTBOUND CALLS PREFIX..........&, [Q, - ] PBX AREA CODE [ 1 1 INTERNAL CALLS PREFIX..........&, [, 1 RECONNECT......................& [&a *-I BEFORE DIALING/RECEIVING MINIMUM ON-HOOK DURATION (SEC).1 [03] WAIT FOR DIAL TONE (SEC)......2 [02] PAUSE....., [,-I WINK @SEC) [-I HANG-UP- SILENCE ON DURATION............0 [000] SILENCE OFF DURATION...........0 # OF REPETITION TO CHECK.......0 :::;I MAX NON SILENCE PERIOD (SEC)...0 [08] (RECORD) MAX NON SILENCE PERIOD (SEC)...0 [lo] (PLAYBACK) COMMUNICATION- PORT NUMBER....1 [l] BAUD RATE..00000 [00000] STOP BIT.......1 [l] PARITY.........0 [0] DATA WORD......8 [S] X-ON..........30 [30] X-OFF.........70 [70] BUFFER IN. ..1024 [1024] BUFFER OUT..1024 [1024] [FB]Clear [FJ]Save [FG]Del (F7]Scroll [FB]Find [FQ]Prev [FlO]Next [Esc]Quit Figure 2-8 PBX Parameters Screen MODIFYING PBX PARAMETER SCREEN From the Main Menu, press the F4 key, then press 2. The programming screen appears. See Figure 2-8. The cursor should be in the System Code. If this is not the record to be modified, press F3, and then Y to clear the screen. NOTE: The F9 and FIO keys can be used to scroll back and forth through the records instead of entering the company, mailbox, etc. to find a record. 1. Enter the desired system code. The system should display the message, “Information found, display it? ” 2. Press the Y key. 3. Use the RETURN key to move the cursor to the field to be modified, and enter your changes. Use the Fl key to clear the field. 4. When all desired fields are changed, press the F5 key. The system prompts for confirmation. Press Y to save the information, or N to return to the screen and change something. 5. To clear the screen, press the F3 key, and answer Y. INFOSTARIVXZ System Administrator’s Manual revised 7191 2.11
Initial Setup NOTE: In software versions prior to release 2.0, if a change is made to a PBX Parameter screen, and the change is saved, the corresponding PBX Function screen must also be saved (even if no changes were made to this screen). DELETE PBX PARAMETER SCREEN From the Main Menu, press the F4 key, then press 2. The programming screen appears. See Figure 2-8. The cursor should be in the System Code. If this is not the record to be deleted, press F3, and then Y to clear the screen. NOTE: The F9 and FlO keys can be used to scroll back and forth through the records instead of entering the company, mailbox, etc. to find a record. 1. Enter the desired system code. The system should display the message, “Information found, display it? ” 2. Press the Y key. 3. Press the F6 key, and then press Y to confirm. 2.10 PBX FUNCTIONS SCREEN The PBX Functions screen is used to integrate the message waiting indication (MWI) and outdial fea- tures. There are several screens are already defined for certain telephone systems. These systems are listed in Section 2.3 Auto Integration. If you are connecting the VX2 system to a telephone system not listed, the values for this screen must be determined from the telephone system vendor (or tele- phone system documentation). 2.12 [PBX FUNCTION SCREEN] DTMF SET ON ....... SET OFF ...... DATA SET ON....... SET OFF....., FLAGS........ t-1 t-1 i-1 t-1 t-1 t-1 USE PORT . . . . I-1 L-1 L-1 I-1 II : [Ft]Clear [Fb]Save - [FG]Del [FI]Scroll [FI]Find [FB]Prev [FlO]Next [Esc]Quit = Figure 2-9 PBX Functions Screen INFOSTARIKY2
Initial Setup NOTE: In software versions prior to release 2.0, if a change is made to a PBX Function screen, and the’change is saved, the corresponding PBX Parameter screen must also be saved (even if no changes were made to this screen). 2.10.1 MESSAGE WAITING INDICATION The dial codes the telephone system uses to turn on and off the message waiting indication are pro- grammed on this screen. This information is programmed in DTMF Set On and DTMF Set Off fields for function MWI. Certain PBXs permit multiple message waiting indication codes to be dialed while a port is off-hook. Other PBXs require a port to go off-hook and on-hook for each message waiting indication code. The first Flags field is used to tell the system how to dial the message waiting indication dial codes when there is more than one indication waiting to be dialed. If the field is left blank, the MWl port(s) goes off-hook and dials the MWl codes one after the other and then goes on-hook. If a 1 is entered in this field, the system goes off-hook, dials one MWl code, and goes on-hook. This process is repeated until all MWl codes have been dialed. Consult the Integration Note for the particular PBX to determine the proper setting of the first Flags field. The system ports used to send the message waiting indication may be programmed in the Use Port field. From the Main Menu, press the F4 key, then press 3. The PBX Functions screen appears. See Figure 2-9. The ESCAPE key can be used at any time while in this screen to return to the Main Menu. At the top of the screen in the left comer is a place to enter the system code. This is a 3-character code used to define which telephone system the VX2 system is being integrated with. This code must be the same code used on the Line Set-up screen and the PBX Parameters screen (System code and PBX code are the same thing). 1. Enter the 3-character system (PBX) code. For example, IDS for the EXECUTONE IDS. The cursor moves to Function. 2. Enter MWI. The system prompts for confirmation. Press Y. The present PBX Functions programming is displayed. 3. Enter the dial codes for DTMF Set On or Off for the particular telephone system. 4. Press the down arrow key until the cursor reaches Use Port. 5. Enter the port number(s) which are to be used for turn on and off the message waiting indicator. Press the RETURN key after each entry. If no ports are entered, the system uses all ports for MWI. 6. Press the F5 key. The system prompts for confirmation. Press Y if all information is correct. Press N to cancel the request to save the information. 7. Press the ESCAPE key to return to the Main Menu. 2.10.2 OUTDIAL The PBX Functions screen is used to designate which ports are to be used to place outdial calls. From the Main, Menu, press the F4 key, then press 3. The PBX Functions screen appears. See Figure 2-9. The ESCAPE key can be used at any time while in this screen to return to the Main Menu. At the-top of the screen in the left corner is a place to enter the system code. This is a 3-character code used to define which telephone system the VX2 system is being integrated with. This code must INFOSTARIVXZ System Administrator’s Manual revised 7191 2.13