Vodavi Infostar Vx2 System Administrators Manual

							Outdial 
1. Enter EXC for the company. The cursor moves to Mailbox. 
2. Enter the mailbox number to be programmed, and press the RETURN key. The cursor moves to Bin. 
3. Enter the number (1-9) of the outdial bin to be programmed. The system should display the message, 
“Information not found, press 
RETURN to continue.” If the system displays the bin number, or 
displays “Information found, display it Y/N?” the bin has already been programmed, select another. 
4. Press the RETURN key. The cursor moves to Tel Number. 
5. Enter the telephone number exactly as it is to be dialed. Do not include a PBX access code to reach an 
outside line. This is programmed on 
the PBX Parameters screen. Enter a ‘0” (comma) for a pause. 
NOTE: If this outdial bin is used to call a pager (beeper), enter the exact dialing sequence 
required to activate the beeper just as you would dial it manually. 
NOTE: If this outdial bin is used to call a VOICE pager, use Tel Type 1 instead of 3. If you 
use Tel Type 3, the system will not play the outdial greeting to the voice pager. 
[MAILBOX BIN NUMBER SCREEN] 
BIN NUMBER [Ol] 
TEL NUMBER [5559137 
1 TEL TYPE...[l] 
TEL TYPES: [I] External Number. 
[2] Internal Ext. Number. 
[3] Beeper. 
= [FS]Clear [FJ]Save [F6]Del [FI]Scroll [FB]Find [FQ]Prev [FlO]Next [Esc]Quit 
Figure 9-3 Mailbox Bin Number Screen 
6. Press the RETURN key. The cursor moves to Tel Type. 
7. Enter the type of telephone number entered in the previous step. Enter a 1 if the telephone number is 
an external number or a voice pager. Enter a 2 if the number is an extension on the PBX (or Centrex) 
the VX2 is connected to. Enter a 3 if this number is to access a pager. 
8. When all desired fields are complete, press the 
F5 key. The system prompts for confirmation. Press Y 
to save the information, or N to return to the screen and change something. 
9. To start a new record, press the F3 key, and answer Y. 
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							Outdial 
[MAILBOX BIN NUMBER SCREEN] 
This Is an example of a possible dialing sequence needed 
, for a display pager. The sequence varies depending upon 
the type of pager. 
Pager dial-up number. 
Pauses to wait for thepager company to 
p-,vary. answer. The number of pauses needed can 
Pager ID number followed by 
BIN NUMBER [02] 
/ 
TEL NUMBER [18005552121 
,.,,.I,,, 44335#2036552200# 
1 TEL TYPE..-.[3] 
\, 
 
TEL TYPES: [l] External Number. Number to display on the pager, 
usually the number to the /VX2. 
[2] Internal Ext. Number. 
[3] Beeper. 
= [FS]Clear [F5]Save [F6]Del [F7]Scroll [FS]Find [Fg]Prev [FlO]Next [Esc]Quit 
Figure 9-4 Mailbox Bin Number Screen Programmed For A Pager 
MODIFY OR DELETE A BIN NUMBER 
From the Main Menu press the Fl key, press 8, press 7, then press 2. The programming screen ap- 
pears. See Figure 9-3. The cursor should be in 
the Company field. If this is not the record to be mo- 
dified, press F3, and then Y to clear the screen. 
NOTE: The F9 and FlO keys can be used to scroll back and forth through the records 
instead of entering the company, mailbox, etc. to find a record. 
1. Enter EXC for the company. The cursor moves to Mailbox. 
2. Enter the mailbox number to be modified, and press the RETURN key. The cursor moves to Bin 
Number. 
3. Enter the bin number to be modified. The system should display the message, “Information found, 
display it?” 
4. Press the Y key. 
5. To delete the record, press the F6 key, and then press Y to confirm. 
To 
modify the record, use the RETURN key to move the cursor to the field to be modified, and enter 
your changes. Use the Fl key to clear the field. When all desired fields are changed, press the FS key. 
The system prompts for confirmation. Press Y to save the information, or N to return to the screen and 
change something. 
6. To clear the screen, press the F3 key, and answer Y. 
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							Outdial 
9.4.4 OUTDIAL SCHEDULE 
The Outdial Schedule screen is used to program the user’s schedule. Each subscriber can have an out- 
dial schedule for weekdays and a schedule for weekends. Both the weekday and weekend schedule 
can be divided into 2 schedules (schedule 1 and schedule 2). This allows you to program gaps in the 
day. The schedules are allowed to overlap. In addition, there is an override schedule (schedule 3) for 
weekdays and one for weekends. When the override schedule is programmed, it takes the place of 
schedules 1 and 2. 
[OUT DIAL SCHEDULE SCREEN] 
COMPANY: EXC 
MAILBOX: 0003769 
SCHEDULE NUM...... [l] 1:WD 2:WE 
NOTIFICATION FLAG. [l] l:ON 0:OFF WD WEEK DAYS 
WE WEEK ENDS 
N.T NOTIFICATION TYPE 
NMAC NORMAL MESSAGE CALL AFTER 
PMAC PRIORITY YESSACE CALL AFTER 
rN.T- Crp/Box-NNYCA-PMCA- 
Sched-From-Until-Binl- 
AtteIIIDt- Bin27 
1 [GOI [OOlHr 1st lo:oo 16:oo 
-1 L-1 L-1 2nd -:- - - 1 f-1 L-1 Override : -:- [II 1 Wakeup : : [ ]  - 
Override Status...[-] l:ON O:OFF 
Outdial Canceled 
t-1 
5 [FS]CIear [Fb]Save [~6]~el [FI]Scroll [FB]Find [Fg]Prev [FlO]Next [Esc]Quit 
Figure 9-5 Out Dial Schedule Screen 
The screen is divided into fields: 
COMPANY 
This is the 3-character company code. Enter EXC. 
MAILBOX Enter the mailbox number this schedule is for. 
SCHEDULE NUM Enter a 1 if this is a weekday schedule. Enter a 2 if this is a weekend 
schedule. 
NOTIFICATION FLAG Enter a 1 to activate the schedule. Enter a 0 to deactivate the sched- 
ule. 
N.T. The type of message (all or priority) which causes an outdial. Enter a 
1 for all messages. Enter a 2 for priority messages. 
GrplBox Message senders who cause an outdial (subscribers in a particular 
group list, a specific mailbox number, or any new message). Enter a 
mailbox number, group list number, or leave blank for any new mes- 
sage. 
NCMA Normal Message Call After - 
how long after a message has been re- 
ceived to place the outdial call. Enter a single digit l-9 to indicate 
hours. Enter two digits lo-99 to indicate minutes. Enter 00 to call 
immediately. 
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							Outdial 
PCMA 
, 
Sched From Until 
Bin1 
Attempt 
Bin2 
Override Status 
Outdial Canceled 
Priority Message Call After - how long after a priority message has 
been received to place the outdial call. Enter a single digit 1-9 to indi- 
cate hours. Enter two digits lo-99 to indicate minutes. Enter 00 to 
call immediately. 
The start and stop time during which to attempt an outdial. Enter the 
time in 24-hour clock format (e.g, 2 pm is 14:OO). This is entered for 
each of the 2 schedules and the override schedule. 
Wakeup is not 
used at this time. 
The outdial bin number containing the telephone number where a sub- 
scriber can be reached. 
The number of times to attempt to reach a subscriber. Enter a number 
from 1 to 9. Enter at least 1. 
An alternate bin number containing the telephone number where a 
subscriber can be reached. Leave blank for no alternate. 
This field is used both to indicate and to change the status of the 
override schedule. A 1 in this field indicates the override schedule is 
on for this 
SCHEDULE NUM. A 0 in this field indicates the override 
schedule is off. 
This field is used both to indicate and to change the status of the out- 
dial feature. If an outdial call is answered and whoever answers the 
call dials a * in response to the outdial greeting (indicating the called 
party is not at that number), the system automatically turns off out- 
dial. A message is then left in the subscriber’s mailbox indicating that 
outdial has been turned off. This message remains in the subscriber’s 
mailbox until outdial is turned back on. Outdial remains off until the 
subscriber turns it back on. See Section 9.5.3 
- Turn Outdial OnlOff. 
A Y in this field indicates outdial has been canceled. 
ADDING A SCHEDULE 
From the Main Menu press the Fl key, press 8, press 7, then press 1. The screen appears. See Fig- 
ure 9-6. If there is an existing record, it is displayed. Press F3, and then Y to clear the screen. If 
there are no existing records, the screen is blank. 
1. Enter 
EXC for the Company. The cursor moves to Mailbox. 
2. Enter the mailbox number to be programmed, and press the 
RETURN key. The cursor moves to 
Schedule Num. 
3. Enter either 1 (weekdays) or 2 (weekend). The system should display the message, “Information not 
found, press 
RETURN to continue.” 
4. Press the RETURN key. The cursor moves to Notification Flag. 
5. Enter either 1 (on) or 0 (off). The cursor moves to N. T (notification type). 
6. Enter either 1 (all messages) or 2 (only priority messages). The cursor moves to Grp/Box. 
7. If the system is to outdial only when a message is received from members of a select group list or from 
an individual mailbox, enter the group list number or mailbox number. If the system is to outdial 
regardless of who sent the message, leave this field blank. Then press the 
RETURN key. The cursor 
moves to NMCA. 
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							Outdial 
8. Enter the amount of time the system is to wait after receiving a message before outdialing. Enter a 
single digit l-9 for hours or two digits lo-99 for minutes. Enter 00 to cause an outdial as soon as a 
message is received. If the notification type is programmed for priority messages, this field is ignored. 
The cursor moves to PCMA. 
9. Enter the amount of time the system is to wait after receiving a priority message before outdialing. 
Enter a single digit 1-9 for hours or two digits lo-99 for minutes. Enter 00 to cause an outdial as soon 
as a message is received. The cursor moves to the time schedule. 
10. Enter the time the system can start placing outdials for this schedule in 24-hour clock format (e.g., 2 
pm is 14:OO). 
11. Enter the time the system is to stop placing outdials for this schedule in 24-hour clock format. The 
cursor moves to Binl. 
12. Enter the bin number containing the telephone number to be used for this schedule. The cursor moves 
to Attempt. 
13. Enter the number of times (l-9) the system is to attempt an outdial. Enter at least 1, The cursor moves 
to Bin2. 
14. Enter the alternate bin number containing the telephone number to be used for this schedule. 
15. Continue programming the remainder of this schedule. 
NOTE: If an override schedule is programmed, it takes the place of the 1st and 2nd sched- 
ules. 
16. When all desired fields are complete, press the F5 key. The system prompts for confirmation. Press Y 
to save the information, or N to return to the screen and change something. 
17. To start a new record, press the F3 key, and answer Y. 
k 
: [FS]Clear [F5]Save [OUT DIAL SCHEDULE SCREEN] 
COMPANY: EXC 
MAILBOX: 0003769 
SCHEDULE NUM...... [l] 1:WD 2:WE 
NOTIFICATION FLAG. [l] l:ON 0:OFF 
11 WD WEEK DAYS 
WE WEEK ENDS 
N.T NOTIFICATION TYPE 
NMAC NORMAL MESSAGE CALL AFTER 
PMAC PRIORITY MESSAGE CALL AFTER 
N.T- Crp/Box-NNMCA-PMCA- Sched-From- Until- Binl- Attempt- Bina- 
1 tool [oO]Hr 1st lo:oo 16:oo 1011 5 
-1 I-1 L-1 1021 2nd 
-:- 
I Ll -I- L-1 _ L-1 Override -:- -:- L-1 _ 
t-i 
Wakeup : : [ ]  - III 
Override Status. 
Outdial Canceled l:ON 0:OFF 
F6]Del [F7]Scroll [FB]Find [FQ]P~W [FlO]Next [Esc]Quit 
Figure 9-6 Out Dial Schedule Screen 
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revised 7191 
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							Outdial 
MODIFYING A SCHEDULE 
From the Main Menu press the Fl key, press 8, press 7, then press 1. The programming screen ap- 
pears. See Figure 9-6. The cursor should be 
in the Company field. If this is not the record to be mo- 
dified, press F3, and then Y to clear the screen. 
1. 
2. Enter EXC for the 
Company. The cursor moves to Mailbox. 
Enter the mailbox number to be programmed, and press the RETURN key. The cursor moves to 
Schedule Num. 
3. 
4. 
5. Enter either 1 (weekdays) or 2 (weekend). The system should display the message, “Information 
found, display it?” 
Press the Y key. 
Use the RETURN key to move the cursor to the field to be modified, and enter your changes. The 
Fl 
key 
is used to clear the field. 
6. When all desired fields are changed, press the F5 key. The system prompts for confirmation. Press Y 
to save the information, or N to return to the screen and change something. 
7, To clear the screen, press the F3 key, and answer Y. 
NOTE: The F9 and FlO keys can be used to scroll back and forth through the records 
instead of entering the company, mailbox, etc. to find a record. 
DELETE A SCHEDULE 
From the Main Menu press the Fl key, press 8, press 7, then press 1. The programming screen ap- 
pears. See Figure 9-6. The cursor should be in the 
Company field. If this is not the record to be de- 
leted, press F3, and then Y to clear the screen. 
NOTE: The F9 and FlO keys can be used to scroll back and forth through the records 
instead of entering the company, mailbox, etc. to find a record. 
1. Enter EXC for the Company. The cursor moves to Mailbox. 
2. Enter the mailbox number to be programmed, and press the RETURN key. The cursor moves to 
Schedule Num. 
3. Enter either 1 (weekdays) or 2 (weekend). The system should display the message, “Information 
found, display it?” 
4. Press the Y key. 
5. Press the F6 key, and then press Y to confirm. 
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							Outdial 
9.4.5 OUTDIAL PARAMETERS SCREEN 
The Outdial Parameters screen is used to program the maximum number of retires and the time be- 
tween retries for outdial calls which receive a busy signal or there is no answer. The Outdial Parame- 
ters screen is programmed by Class of Service and not by mailbox number. To reach this screen from 
the On Line Programming menu, press the 
Fl key. 
The screen is divided into fields: 
CLASS OF SERVICE 
This is the class of service the screen is to be programmed for. 
STATUS This is the response the system gets when attempting to place an out- 
dial call. 
MAX RETRIES This is the maximum number of times the system will attempt to call a 
subscriber when the associated status is received. 
DELAY BETWEEN TRIES This is the how long in seconds the system waits before attempting 
another outdial call to a subscriber when the associated status is re- 
ceived. 
[OUT DIAL PARAMETERS SCREEN] 
CLASS OF SERVICE........[lOO] 
[Status] [Max Retries] - [Delay Between Tries] 
BUSY............... [0005] 
NO ANSWER.......... 
OPERATOR INTERCEPT. 
NO DIAL TONE....... 
ANSWRING MACHINE... 
1-l 
q [FB]Clear [FB]Save [FG]Del [FII]Scroll [FB]Find [FB]Prev [FlO]Next [Esc]Quit : 
Figure 9-7 Out Dial Parameters Screen 
ADDING OUTDIAL PARAMETERS TO A CLASS OF SERVICE 
From the Main Menu press the Fl key, press 8, press 7, then press 4 (or press Fl from the On Line 
Programming menu). The screen appears. See Figure 9-7. If there is an existing record, it is dis- 
played. Press F3, and then Y to clear the screen. If there are no existing records, the screen is blank. 
1. Enter the desired 3-digit class of service. The system should display the message, “Information not 
found, press 
RETURN to continue.” 
2. Press the RETURN key. The cursor moves to Max Retries for Busy. 
3. Enter the desired maximum number of retries for this class of service, then press the 
RETURN key. 
The cursor moves to Delay Between Tries for Busy. 
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4. Enter the desired delay between tries in seconds for this class of service, then press the RETURN key. 
The cursor moves to Max Retries for No Answer. 
5. Enter the desirei maximum number of retries for this class of service, then press the 
RETURN key. 
The cursor moves to 
Delay Between Tries for No Answer. 
-6. Enter the desired delay between tries 
in seconds for this class of service, then press the RETURN key. 
7. When aU desired fields are complete, press the F5 key to save the screen. The system prompts for 
confirmation. Press Y to save the information, or N to return to the screen and change something. 
8. To start a new record, press the F3 key, and answer Y. 
MODIFYING OUTDIAL PARAMETERS OF A CLASS OF SERVICE 
From the Main Menu press the Fl key, press 8, press 7, then press 1. The programming screen ap- 
pears. See Figure 9-6. The cursor should be in the Class of 
Service field. If this is not the record to 
be modified, press F3, and then Y to clear the screen. 
NOTE: The F9 and FIO keys can be used to scroll back and forth through the records. 
1. Enter the desired class of service. The system should display the message, “Information found, display 
it? ” 
2. Press the Y key. 
3. Use the RETURN key to move the cursor to the field to be modified, and enter your changes. The Fl 
key is used to clear the field. 
4. When all desired fields are changed, press the 
F5 key to save the screen. The system prompts for 
confirmation. Press Y to save the information, or N to return to the screen and change something. 
5. To clear the screen, press the F3 key, and answer Y. 
9.12 
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							Outdial 
9.5 SUBSCRIBER PROGRAMMING 
9.5.1 OUTDIAL BINS 
The first task in creating an outdial schedule is to program the telephone numbers where you can be 
reached. These numbers can be extensions on a PBX (or Centrex), a telephone number, or the tele- 
phone number and dialing sequence of a pager. These numbers are stored in system memory in loca- 
tions called outdial bins. You may store up to 9 telephone numbers. These bins are labeled 1 
through 9. 
Do not include the dial access code (e.g., 9) needed to reach an outside line in an outdial bin. This 
information is already programmed into the system. 
CREATING AN OUTDIAL BIN 
a - Ifl - B -a - E$tz - a E$&e number - :2&r 
Bin Add (l-9) 
Maint . 
cl 2 Extension 
number 
R 3 Pager 
To create an Outdial bin: 
1. From the main menu, press 
q for personal options. 
2. Press ELI 
for message notification, then press El 
for bin number maintenance. 
3. Press 
q to add a bin number. 
4. Dial the desired bin number (l-9). 
5. Dial the type of number to be added (1 - external telephone number or voice pager, 2 - extension 
number, or 3 - pager). 
6. Dial the telephone number. Use the B to insert a pause. 
7. If the number is correct, press @ when prompted. 
REVIEW AN OUTDIAL BIN 
~-~-p-J-~-c 
Bin Review 
Maint . Dial bin 
number 
(l-9) 
To review the contents of an outdial bin: 
1. From the main menu, press m for personal options. 
2. Press El 
for message notification, then press El 
for bin number maintenance. 
3. Press n to review a bin number. 
4. Dial the desired bin number (l-9). 
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							Outdial 
ERASE AN OUTDIAL BIN 
To erase an outdial bin: 
1. From the main menu, press 
q for personal options. 
2. Press El 
for message notification, then press ia 
for bin number maintenance. 
3. Press 
q to erase a bin number. 
4. Dial the desired bin number (l-9). 
MODIFY AN OUTDIAL BIN 
B-I”I-I’+J -+f~Dkil&i; 
Bin 
Modify (l-9) 
Maint . 
To modify the contents of an outdial bin: 
1. From the main menu, press 
q for personal options. 
2. Press El 
for message notification, then press El 
for bin number maintenance. 
3. Press m to modify a bin number. 
4. Dial the desired bin number (l-9). The system plays the current contents of the bin. If the contents 
are correct, dial El. 
If the contents are not correct, dial El. 
The system will prompt for new informa- 
tion. 
9.5.2 OUTDIAL ADMINISTRATION 
The outdial administration selection is used to program the schedules used by outdial when attempting 
to reach a subscriber. Each subscriber can program an outdial schedule for weekdays and a schedule 
for weekends. Both the weekday and weekend schedule can be divided into 2 schedules (schedule 1 
and schedule 2). This allows you to program gaps in the day. The schedules are allowed to overlap. 
In addition, there is an override schedule (schedule 3) for weekdays and one for weekends. When 
the override schedule is programmed, it takes the place of schedules 1 and 2. 
Each schedule is programmed with: 
l a start and stop time 
l the outdial bin number containing the telephone number where a subscriber can be reached 
l the number of times to attempt to reach a subscriber 
l an alternate bin number (optional) 
l the type of message (all or priority) which causes an outdial 
l how long after a message has been received to place the outdial 
l message senders who cause an outdial (subscribers in a particular group list, a specific mailbox 
number, or any new message.) 
9.14 INFOSTARIVX2 
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revised 7191