Toshiba Stratagy Ies32, Es4, Es80, Es96, Es96r User Guide

							Manage Mailbox
Change Greeting
Stratagy ES User Guide    01/0357
Select a Personal Greeting
1. From the Manage Mailbox 
Menu, press 

.Stratagy ES plays the Change Greeting options.
2. Enter a personal greeting 
number (

~)Your callers hear the selected greeting when you 
do not answer or when your telephone is busy.
...or 
 to select the system 
greeting.Your callers hear the system greeting when you 
do not answer or when your telephone is busy.
NoteIf you have recorded a busy greeting, this 
greeting does not play when your 
telephone is busy (see “Select Busy 
Greeting” on page 63 for details).
Important!The last greeting selected or 
recorded is the greeting that 
callers hear as your mailbox 
greeting.
...or 
 to review the current 
greeting.The current greeting plays.
3. Press 
 to return to the 
previous menuStratagy ES returns to the previous menu.
...or 
 to return to the 
Manage Mailbox MenuThe Manage Mailbox Menu plays.
...or 
to return to the 
Main Menu.The Main Menu plays. 
						

							Manage Mailbox
Change Greeting
58Stratagy ES User Guide    01/03
Review a Personal Greeting
1. From the Manage Mailbox 
Menu, press 

.Stratagy ES plays the Change Greeting options.
2. Press 
 to review the 
current greetingThe current greeting plays. Stratagy ES prompts 
you with the Change Greeting Menu options.
NotePressing  does not affect the current 
greeting selection.
...or enter a number from 

~, then press 
 to review 
the greeting.The greeting plays. Stratagy ES prompts you 
with the Change Greeting Menu options.
3. Press 
 to return to the 
previous menuStratagy ES returns to the previous menu.
...or 
 to return to the 
Manage Mailbox MenuThe Manage Mailbox Menu plays.
...or 
to return to the 
Main Menu.The Main Menu plays. 
						

							Manage Mailbox
Change User Options
Stratagy ES User Guide    01/0359
Change User Options
Stratagy ES provides a number of special options to improve time management and 
productivity (menu shown below). For example, the DND feature can provide blocks 
of time for meetings or projects uninterrupted by the ringing of a telephone.
Important!
If you do not hear all the options for this menu, they may not be configured for your 
mailbox or system. Please ask your System Administrator to verify which user 
options are available to you.
If the DND, Call Screening or busy greeting features do not function after you have 
enabled them, contact your System Administrator. These features can only operate 
if Stratagy ES performs as the Automated Attendant (AA) and your telephone 
system or telephone may be performing that function instead.
From the Main Menu:
Manage Mailbox
From the Manage Mailbox Menu:
Change User Options
Change Do Not Disturb (On/Off)
Change Call Screening (On/Off)
Change Security Code
Select Busy Greeting (toggle)
Record Busy Greeting
Record your Name
Change message Notification
Set Automatic Message Copy
Review Option Settings
Return to previous menu
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							Manage Mailbox
Change User Options
60Stratagy ES User Guide    01/03
Change Do Not Disturb (DND) Setting
If you set this feature to On, Stratagy ES automatically sends calls to your mailbox 
without first ringing your telephone. The System Administrator can also set this 
feature to turn On or Off automatically at pre-scheduled times and/or days of the 
week.
1. From the Manage Mailbox 
Menu, press 
.Stratagy ES plays the Change User Options 
Menu.
2. Press 

. A prompt verifies the current status (On/Off) of 
the DND feature.
Important!DND on the Stratagy ES voice 
processing system is different 
from the DND features for your 
telephone system. If your 
telephone comes with a DND 
button or feature, it works 
independently from this feature on 
Stratagy ES.
3. (Optional) Press 

 again to 
reset the feature, if 
required.Pressing 
 toggles the DND feature On and Off. 
4. Press 
 to return to the 
Manage Mailbox MenuYou can select another user Manage Mailbox 
option.
...or 
to return to the 
Main Menu.You can select another Main Menu option. 
						

							Manage Mailbox
Change User Options
Stratagy ES User Guide    01/0361
Change Call Screening Setting
If you set this feature to On, Stratagy ES asks callers for their name and company. 
Without the caller’s knowledge, the system relays that information to you and 
provides you with special options to handle the call (menu shown below).
The System Administrator can also set this feature to turn On or Off automatically at 
pre-scheduled times and/or days of the week.
1. From the Manage Mailbox 
Menu, press 
.Stratagy ES plays the Change User Options 
Menu.
2. Press 
. A prompt verifies the current status (On/Off) of 
the Call Screening feature.
3. (Optional) Press 
 again to 
reset the feature, if 
required.Pressing  toggles the Call Screening feature 
On and Off. 
4. Press 
 to return to the 
Manage Mailbox MenuYou can select another user Manage Mailbox 
option.
...or 
to return to the 
Main Menu.You can select another Main Menu option.
Receive the call
Reject the call and let the call forward 
to your mailbox
Transfer the call to another extension 
with an announcement
Transfer the call to another extension 
without an announcement


 
						

							Manage Mailbox
Change User Options
62Stratagy ES User Guide    01/03
Change Security Code
Each mailbox in the system has a security code. The code must be entered by you in 
order to “log on” to your mailbox, enabling you to access your messages, settings, 
greetings, etc.
NoteYou can change your security code as often as you wish to ensure the privacy of 
your messages and personal greetings. 
1. From the Manage Mailbox 
Menu, press 
.Stratagy ES plays the Change User Options 
Menu.
2. Press 

. Stratagy ES prompts you to enter your new 
security code and notifies you of the number of 
allowable digits. 
For example, Stratagy ES might prompt “the 
new security code must have at least 3 digits 
and 16 maximum digits” or “the new security 
code must be exactly 4 digits.”
3. Enter your new security 
code + 
.Stratagy ES prompts you to re-enter your new 
security code for verification.
4. Re-enter your new security 
code + 
.After entering the security code a second time, 
Stratagy ES announces that your security code 
has been changed. 
						

							Manage Mailbox
Change User Options
Stratagy ES User Guide    01/0363
Select Busy Greeting
1. From the Manage Mailbox 
Menu, press 
.Stratagy ES plays the Change User Options 
Menu.
2. Press
. A prompt verifies the current status (custom/
system) of the Busy Greeting feature.
3. (Optional) Press 
 again to 
reset the feature, if 
required.Pressing  toggles between selecting your 
custom busy greeting and the system busy 
greeting. 
NoteThe custom busy greeting must be 
recorded before it can be selected (see 
“Create or Record Over Busy Greeting” 
on page 64).
4. Press 
 to return to the 
Manage Mailbox MenuYou can select another user Manage Mailbox 
option.
...or 
to return to the 
Main Menu.You can select another Main Menu option. 
						

							Manage Mailbox
Change User Options
64Stratagy ES User Guide    01/03
Create or Record Over Busy Greeting
You can record your own custom busy greeting (menu shown below) that plays when 
callers reach your extension and it is busy. While your callers are listening to the busy 
greeting, they can enter a different mailbox number, press 
 to hold (if configured for 
your mailbox by the System Administrator), or remain on the line to leave a message. 
NoteDepending on the configuration of your telephone and telephone system, 
Stratagy ES may not receive a busy tone when callers reach your extension. If 
Stratagy ES doesn’t receive a busy tone, your selected personal greeting plays 
instead.
If a custom greeting is not recorded, the default system busy greeting plays.
From the Change User Options Menu:
Record Busy Greeting
Record a greeting
Press        when done.
Review recording
Re-record
Append recording
Cancel recording
Save recording
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							Manage Mailbox
Change User Options
Stratagy ES User Guide    01/0365
1. From the Manage Mailbox 
Menu, press 
.Stratagy ES plays the Change User Options 
Menu.
2. Press
. Stratagy ES prompts you to record your custom 
busy greeting.
3. Begin recording at the tone. 
Press 
 when done.Sample Greeting:
“Thanks for calling. I’m currently on the phone. 
If you would like to hold, press star, or you can 
leave me a message after the tone.”
4. (Optional) After recording, 
you can press:

Review greeting The complete greeting plays.
Re-record
Begin recording at the 
tone. Press 
 when 
done.The system prompts you to record at the beep.

Append recording
Begin recording at the 
tone. Press
when 
done.The appended greeting plays after the already 
recorded portion of the greeting. The system 
prompts you to record at the beep.
Cancel recording The greeting is canceled. The system returns to 
the previous menu.
Save recording Stratagy ES tells you that the greeting has been 
recorded and returns to the previous menu.
5. Press 
 to return to the 
Manage Mailbox MenuYou can select another user Manage Mailbox 
option.
...or 
to return to the 
Main Menu.You can select another Main Menu option. 
						

							Manage Mailbox
Change User Options
66Stratagy ES User Guide    01/03
Record Your Name
Your name is announced whenever the directory is accessed, you select the system 
greeting, or a message is sent by another Stratagy ES user. 
Stratagy ES prompts you through the entire recording sequence (menu shown below). 
You can re-record your name at any time simply by repeating these steps.
NoteSome Stratagy ES systems may not be configured to play your name when you 
log on to your mailbox.
From the Change User Options Menu:
Record your Name
Record your name and
press        when done.
Review recording
Re-record
Append recording
Cancel recording
Save recording
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