Toshiba Stratagy Ies32, Es4, Es80, Es96, Es96r User Guide

							Telecommunication Systems Division
January 2003
Stratagy iES32, ES4, ES80,
ES96, ES96R
User Guide
®
Voice Processing Systems 
						

							Publication Information
Toshiba America Information Systems, Inc., Telecommunication 
Systems Division, reserves the right, without prior notice, to revise 
this information publication for any reason, including, but not limited 
to, utilization of new advances in the state of technical arts or to 
simply change the design of this document.
Further, Toshiba America Information Systems, Inc., 
Telecommunication Systems Division, also reserves the right, 
without prior notice, to make such changes in equipment design or 
components as engineering or manufacturing methods may warrant.
STG-UG-ESALL-VB
4016230
Version B, January 2003
© Copyright 2003
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights 
hereon, may be reproduced in any form or by any means—graphic, 
electronic, or mechanical, including recording, taping, photocopying, 
or information retrieval systems—without express written permission 
of the publisher of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy and Perception are registered trademarks of Toshiba 
America Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the 
property of their respective owners. 
						

							TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY 
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE 
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE 
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provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, 
distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly 
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You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not 
to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License 
Agreement.
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the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices 
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attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will 
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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD 
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SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.
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SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY 
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF 
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THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU 
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United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or 
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9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is 
subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the 
Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 
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YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU 
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AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697 
United States of America
TSD 081601
5932 
						

							Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, 
and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free 
from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment 
is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the 
modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical 
fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the 
equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with 
products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.
Customer will, at its sole cost and expense, provide the necessary Uninterruptible Power Supply (UPS) equipment as specified 
by TAIS in the Stratagy Voice Processing General Description for use with the Stratagy ES system at all times. System failures 
and/or damages resulting from either not using a UPS with the Stratagy ES or the use of a UPS not equivalent to that specified by 
TAIS are not covered by this warranty.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the 
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the 
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair 
such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are 
proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no 
later than thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, 
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be 
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of 
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, 
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time 
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR 
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, 
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR 
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or 
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems 
Division. 
						

							Stratagy ES User Guide    01/03i
Contents
Introduction
Organization .............................................................................................................. vii
Conventions .............................................................................................................. viii
Action/Response Table  ........................................................................................ ix
Related Documents/Media ........................................................................................... x
Stratagy eBrochure and Advisor CD-ROM  .......................................................... x
Chapter 1 – The Grand Tour
Overview ......................................................................................................................2
Features to Personalize Your Mailbox  ........................................................................ 4
Message Folders  .......................................................................................................... 4
Single Message Folder  .......................................................................................... 5
Dual Message Folders  ........................................................................................... 5
Multiple Message Folders  ..................................................................................... 6
Message Types ............................................................................................................. 8
Forwarded Message  .............................................................................................. 8
Reply Message  ...................................................................................................... 8
Fax Message  .......................................................................................................... 9
E-mail Message  ..................................................................................................... 9
Greetings .................................................................................................................... 10
Personal ............................................................................................................... 10
System ................................................................................................................. 10
Busy ..................................................................................................................... 10
Special Delivery Options  ........................................................................................... 11
Urgent .................................................................................................................. 11
Private ................................................................................................................. 11 
						

							Contents
Chapter 2 –Getting Started
iiStratagy ES User Guide    01/03
Return Receipt  .....................................................................................................11
Future Delivery ...........................................................................................................11
Message Destination Selections  .................................................................................12
Personal Distribution Lists ...................................................................................12
System Distribution Lists .....................................................................................13
Directory ..............................................................................................................13
User Options  ...............................................................................................................14
User Prompts  ..............................................................................................................15
Chapter 2 – Getting Started
User Tutorial ...............................................................................................................17
Step 1: Access Your Mailbox  ....................................................................................18
Step 2: Record Your Name ........................................................................................20
Step 3: Record Your Personal Greeting  ....................................................................21
Step 4: Change Your Security Code  ..........................................................................22
Step 5: Exit Your Mailbox or User Mode  .................................................................22
Chapter 3 – Play Messages
Access Messages  ........................................................................................................24
Playback Controls .......................................................................................................24
Play Messages  ............................................................................................................26
Special Functions  .......................................................................................................29
Retrieve and Listen to E-mail Messages  ....................................................................33
Chapter 4 – Send Messages
Recording Controls .....................................................................................................38
Send a Message  ..........................................................................................................39
Forward a Message .....................................................................................................43
Reply to the Current Message  ....................................................................................46
Special Delivery Options ............................................................................................48
Future Delivery ...........................................................................................................49
Send a Direct Fax  .......................................................................................................50 
						

							Contents
Chapter 5 –Manage Mailbox
Stratagy ES User Guide    01/03iii
Chapter 5 – Manage Mailbox
Change Greeting  ........................................................................................................ 54
Create or Record Over a Personal Greeting  ........................................................ 55
Select a Personal Greeting ................................................................................... 57
Review a Personal Greeting  ................................................................................ 58
Change User Options  ................................................................................................. 59
Change Do Not Disturb (DND) Setting  .............................................................. 60
Change Call Screening Setting  ............................................................................ 61
Change Security Code  ......................................................................................... 62
Select Busy Greeting  ........................................................................................... 63
Create or Record Over Busy Greeting  ................................................................ 64
Record Your Name .............................................................................................. 66
Change Message Notification  ............................................................................. 68
Set Automatic Message Copy  ............................................................................. 70
Review Option Settings  ....................................................................................... 73
Manage Personal Distribution Lists  ........................................................................... 74
Manage Guest Mailboxes  .......................................................................................... 76
Use Guest Mailboxes  ................................................................................................. 77
Manage Personal Folders  ........................................................................................... 78
Appendix A – Using Stratagy ES with a Strata CTX
Call Forward  .............................................................................................................. 81
Message Waiting ........................................................................................................ 83
Responding to a Lit Msg LED  ............................................................................ 83
Turning On/Off Message Waiting LED on Another Extension  .......................... 84
Toshiba Proprietary Integration  ................................................................................. 84
Soft Key Control of Voice Mail  .......................................................................... 84
Call Record to Stratagy ES .................................................................................. 90
Direct Transfer to Voice Mailbox  .............................................................................. 91
Voice Mail Conference  .............................................................................................. 91 
						

							Contents
Appendix B –Fax Printer Driver
ivStratagy ES User Guide    01/03
Appendix B – Fax Printer Driver
Configure/Personalize Fax Printer Driver  ..................................................................94
Use Fax Printer Driver  ...............................................................................................97
SES Fax Client Screen  ...............................................................................................98
Schedule Fax for Future Delivery  ............................................................................100
Appendix C – Automatic Speech Recognition
Reach Destination .....................................................................................................102
Access Your Mailbox  ...............................................................................................102
Send a Message  ........................................................................................................103
Appendix D – Unified Messaging (UM) with Outlook Integration
Stratagy ES Message Window  .................................................................................106
Address Book Feature  ..............................................................................................108
Update Stratagy ES Address Book Manually  ....................................................108
Update Stratagy ES Address Book Automatically  ............................................108
Using UM Feature  ....................................................................................................109
Voice Mail Options  ..................................................................................................112
Play Voice Message  ...........................................................................................112
Reply to Voice Message  ....................................................................................113
Forward Voice Message  ....................................................................................114
Send Voice Message  ..........................................................................................115
View Fax  ..................................................................................................................115
Appendix E – Unified Messaging with IP Integration
Configure Windows for Stratagy ES Codec .............................................................118
Check Codec is Installed on PC .........................................................................118
Configure Windows   ..........................................................................................119
Record Stratagy ES Voice Messages (using Windows Sound Recorder)  ................120
Send .WAV File as Voice Message  .........................................................................121
Appendix F – Remote User Password Administration for TTS
Set Remote User Password .......................................................................................124 
						

							Contents
Appendix G –Using Stratagy ES with a Strata Legacy System
Stratagy ES User Guide    01/03v
Appendix G – Using Stratagy ES with a Strata Legacy System
Call Forward  ............................................................................................................ 126
Set Call Forward to Stratagy ES ........................................................................ 126
Cancel Call Forward .......................................................................................... 130
Cancel the Programmed Call Forward Voice Mail Code .................................. 130
Message Retrieval  .................................................................................................... 131
Glossary...................................................................................................................... 133
Index.............................................................................................................................. 137 
						

							Contents
Appendix G –Using Stratagy ES with a Strata Legacy System
viStratagy ES User Guide    01/03